Beschwerde #27 Monkey Tilt Casino

Verification delayed beyond the timeframe specified by support

Von Mate G.

vor 3 Wochen

Dear AskGamblers Team,

I am requesting your assistance regarding an ongoing issue with Monkey Tilt Casino, as my account verification appears to be delayed beyond the timeframe previously stated by their support team.

Summary of events:

I registered and verified my email address on 8 May 2026.
Between 9 May and 10 May 2026, I deposited a total of 675 USDT-ETH.
I did not claim or use any bonuses.
During this period, I placed several tennis bets.
My account balance subsequently increased to a total of 1,355 USDT.
On 13 May 2026, I submitted a withdrawal request for 1,355 USDT.
Later that same day, following my withdrawal request, I received an email requesting verification documents, specifically the front and back of my government-issued ID.
I submitted actual photos of the requested documents within two hours of receiving the request.
On 15 May 2026, after two days had passed, I contacted support to ask about the status of my verification. I was informed that the KYC process could take up to 72 hours.
On 19 May 2026, after the stated 72-hour timeframe had already passed, I contacted support again regarding the status of my verification.
On the same day, support replied that my documents were still under review.
As of 22 May 2026, my documents remain unverified, and my withdrawal is still on hold.

I consider this delay unreasonable, particularly as the verification request only involved reviewing two photos of my identity document. The review period has now exceeded the 72-hour timeframe communicated by support, and I believe this practice is unfair and unjustified.

The purpose of this complaint is to request that Monkey Tilt Casino be held accountable for the verification timeframe communicated by their support team, and that they complete the verification process without further delay so that my withdrawal of 1,355 USDT can be processed to my USDT-ETH address.

Thank you for your assistance.

Unseriöses Casino Monkey Tilt Casino

Grund Verifizierungsprobleme

Betrag $1355

Diskussion

AskGamblers

• Support Team

vor 3 Wochen

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

mate246

• Ungarn

vor 3 Wochen

Dear All!

I have received my funds this morning. Complaint can be closed as resolved. Thank you all for the cooperation.

mate246

• Ungarn

vor 3 Wochen

I don't know what needs to be investigated this much for two photos but okay, bumping it to reset the reply timer on your behalf :)

Monkey Tilt Casino

• Representative

vor 3 Wochen

Dear Mate,

We wanted to let you know we're aware of your complaint and investigating the issue at this time. We expect to have a resolution for you within 48 hours.

Best,

MonkeyTilt Team

Monkey Tilt Casino Beschwerde-Statistik

Gelöst 12 / 12

Durchschn. Betrag $4,099

Durchschn. Dauer N/A

Durchschn. Antwortzeit N/A

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On 24th February 2026 I received a KYC request from MonkeyTilt asking for a government-issued photo ID and a selfie holding my ID. I submitted both documents the very next day on 25th February 2026.

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