Kirgo Casino - Impossible Verification Requirement

I registered at Kirgo Casino on 16 December 2025 and made two deposits using Bitcoin from my Blockchain.com wallet.

On my second deposit, I claimed the second welcome bonus, played through it, and successfully completed all wagering requirements. I then had a balance of 1684 USD in winnings available for withdrawal.

The casino requested account verification, which I completed successfully in all aspects except for one issue: They are insisting on a single screenshot showing both my Blockchain.com wallet address and my email address together on the same image.

This is technically impossible due to how the Blockchain.com wallet interface works. When the wallet address (or QR code) is displayed, the rest of the screen (including any email/account details) is blurred out or hidden for security reasons.

There is no single page or view in the app or web version that shows the wallet address and the registered email address simultaneously. I have explained this clearly to the support team multiple times via e-mail and offered reasonable alternatives, such as:

1) producing a NEW withdrawal address through my advanced settings where I would be able to display both e-mail and withdrawal address

2) asking them to send a tiny portion of my winnings so that it may show up in my transaction history so that I may then be able to display my e-mail.

Despite this, the casino continues to reply to my e-mails by saying the information has been sent to the appropriate department, on repeat for a longer than expected amount of time.

I kindly request the AskGamblers team to mediate this issue and help convince Kirgo Casino to accept alternative proof of wallet ownership or proceed with my withdrawal of 1684 USD without further delay please.

I have enclosed all e-mail communication as screenshots and a screenshot of my kirgo withdrawal address as an example of the issue at hand. Any screenshots from my KIRGO account are currently not possible as I have just noticed my account has been disabled.