Beschwerde #12 Jackpot Mobile Spielothek

Jackpot Mobile Casino - Nearly 4 months wait for withdrawal and verification

Von Anakin31

vor 4 Jahren

I put in a withdrawal for £1000 at the beginning of may also uploaded my documents but still not heard anything.
Every time I contact them I get they have passed it on and will get back to me but nearly 4 months and still no idea what’s going on. I also uploaded documents again in June but still nothing.

Unseriöses Casino Jackpot Mobile Spielothek

Grund Verzögerte Auszahlung

Betrag £1000

Diskussion

AskGamblers

• Support Team

vor 4 Jahren

Dear @Anakin31,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if the required verification paperwork has already been sent to the Jackpot Mobile Casino team accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process. Should you refuse sending the required verification paperwork or fail to update your complaint in a timely manner, we will have no other choice but to reject the case and recommend you to forward it to the relevant regulatory body.

Thanks for your cooperation.

Jackpot Mobile Spielothek

• Representative

vor 4 Jahren

Hello @ANAKIN31,

The team has requested documents relating to the source of your funds or affordability, please send them these so that we can process the withdrawals.

The team has emailed you on this for a better clarity.

Kind Regards,
Jackpot Mobile Casino

AskGamblers

• Support Team

vor 4 Jahren

Dear all,

This complaint has been reopened as per Jackpot Mobile Casino request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.

AskGamblers

• Support Team

vor 4 Jahren

Dear Jackpot Mobile Casino,

Please let us know if there are any updates regarding this ongoing complaint. Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly.

Thanks in advance for your cooperation.