Jackpot Mobile Casino - Nearly 4 months wait for withdrawal and verification

Hello @ANAKIN31,

We are looking into this, please could you DM us your username that you have used for the casino along with the registered email id?

Kind regards,
Jackpot Mobile Casino

Dear Jackpot Mobile Casino,

Kindly note that the player's registered username and email with your casino could be found within the notification email sent by our complaint system automatically. To avoid losing time, however, we have just sent these manually in a private message.

Please confirm you have received the requested data and keep in mind that in case you fail to respond within the given timeframe we will consider your case unresolved and it will be closed accordingly.

Thanks in advance for your cooperation.

@jackpot mobile

I’m not sure why your wanting more documents when I sent them in may?

@jackpot mobile

Now you have restricted the account but ive not played in 4 months all I want is my money then you can close the account.

Dear Jackpot Mobile Casino,

Please let us know if there are any updates regarding this ongoing complaint. Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly.

Thanks in advance for your cooperation.

Dear all,

This complaint has been reopened as per Jackpot Mobile Casino request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.

Hello @ANAKIN31,

The team has requested documents relating to the source of your funds or affordability, please send them these so that we can process the withdrawals.

The team has emailed you on this for a better clarity.

Kind Regards,
Jackpot Mobile Casino

Dear @Anakin31,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if the required verification paperwork has already been sent to the Jackpot Mobile Casino team accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process. Should you refuse sending the required verification paperwork or fail to update your complaint in a timely manner, we will have no other choice but to reject the case and recommend you to forward it to the relevant regulatory body.

Thanks for your cooperation.