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Jackpot City Casino - Withdrawal not been paid, delayed for 72hours over and over again

GELÖST

Beschwerde-Info

Unseriöses Casino

Jackpot City Casino

Betrag

€ 55000

Veröffentlicht am 14. Juli 2022

Hi I been playing with jackpot city since May with one successful withdrawal.

I have withdrawal of 55000 on my account since May I was 1st told they couldn't pay it until my source of funding for my account was verified after weeks of bk and forth this was verified I will attach the email of them saying so.

They then said my withdrawal wasn't successful cause my card issuer sent it bk.

They gave me different options for withdrawal one been PayPal I send bk my PayPal account but they said cause I was on a break which subsequently happened when I made the withdrawal the responsible gambling team rang me and said they putting me on a 3 month break cause they felt I was spending to much time playing.

They then suggested I send on my swift details id and bank statement . I did this almost .4 weeks ago. I contacted live chat on Tuesd and he said 1st they'd received no documents then he said that they couldn't open the bank statement he suggested I send them to a email he provided that he could access buy he said he wasn't getting the emails even though I sent them numerous times and they were saying g they were sent. He suggested I try at a later stage to see if they got them.

I got bk yo live chat again last night and they said they had the documents and to wait 72 hrs for a reply.

This is what I keep getting its with operational team and wait 72 hrs alot of 72 hrs has passed and I still have not received my withdrawal - can u assist me?

AskGamblers
Veröffentlicht am 18. Juli 2022

Dear Jackpot City Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Veröffentlicht am 18. Juli 2022

Contacted them again on live chat to be told they have all the information they need to make sure its was my account the money was going to and to give it 72 hrs all they say is give it 72 hrs its with the operation team.
MY NEXT STEP IS Going to contact the Adr AND regulator.

Veröffentlicht am 19. Juli 2022

I have now contacted the Mga and await there response.

AskGamblers
Veröffentlicht am 19. Juli 2022

Dear all,

We regret to inform you that following the submitter's confirmation that the issue, subject to this dispute, has already been raised with the relevant regulatory body and, taking into account the fact that the parties did not reach a mutual agreement of settling the dispute, the AskGamblers Complaint Team has no other option but to close this complaint as unresolved. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly. 

As soon as the AskGamblers Complaint Team is notified about the regulator's final decision on the case, we will comply and mark this complaint accordingly.

AskGamblers
Veröffentlicht am 10. August 2022

Dear all,

Following an email confirmation from the complaint's submitter where we have been informed that the payment has been received, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

Jackpot City Casino Beschwerden

  • 11 von 59 gelöst
  • 4 Tagen Durchschn. Antwortzeit
  • 1 Woche Durchschn. Lebensdauer
  • 7,152 USD Durchschn. Betrag

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