Hugo Casino - Self exclusion from 16th January

so I played on Hugo casino for awhile. but I have a gambling issue so on the 16th of January 2025 I went onto live chat and requested a self exclusion to which the said you have to send an email to request self exclusion to which I did which I have screenshot of. heard nothing back after email. today 24th of January I just went to look to see if my account was closed to my surprise it was not. and I foolishly deposit some money as I have a problem. the were even sending me loads of promotion email after I sent the first email to close my account. I have also included them screenshots to prove dates. I should not of been allowed to deposit again after I had requested the self exclusion after the told me to send the email. after today I wrote to them on live chat asking why I was allowed to deposit today after I requested self exclusion to which Scarlett told me to just do it again today and she will process it. I said i want a refund when I do it. so I requested the closure again and she closed nearly instantly over email. the know there in the wrong and I want my money back today which I deposited as i shouldnt of been allowed to deposit