Beschwerde #3 Gomblingo Casino

Casino will not close my account despite repeated requests

Von Marie G.

vor 1 Jahr

I have been trying to close my online account for over a week and they keep redirecting me to different email addresses and offering me incentives to stay using the site. There's no option for responsible gaming or self exclusion on the site. I just want my account closed. Since I joined this casino I keep getting text messages from other casinos trying to get me to join so I want them to remove all my data from their system. I am at the end of my patience with them now as I feel they are bullying me in to leaving the account open.

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Diskussion

AskGamblers

• Support Team

vor 1 Jahr

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

Mol2024

• Irland

vor 1 Jahr

Hi there.

They have now closed the account, however, I dispute everything they say. I have given clear reasons for account closure on every occasion and all they did was offer me incentives to stay using the site.

I clearly requested to close the account and all they do is bounce you from one customer care email to another. Customer service is very poor and I would warn others about it. There is no option on the site to set a deposit limit or self exclude.

I'm happy this is now resolved but it was a nightmare trying to close the account when it shouldn't be.

Kind regards,

AskGamblers

• Support Team

vor 1 Jahr

Dear @Mol2024,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Gomblingo Casino

• Representative

vor 1 Jahr

Dear AskGamblers,

The customer's initial email request was submitted on 26/09/2024.

It was sent to the relevant email, which is customercare@gomblingo.com , however, it is important to note that the self-exclusion request needs to be clearly stated as per our terms and conditions - https://gomblingo.com/pages/terms-and-conditions, which unfortunately was not done in this instance.

We reached out to the player for further clarification on numerous occasions, and even though the customer failed to clearly specify reasoning behind the request, we have taken preemptive measures until we find out the specific reason behind the request, and the account was closed on 07/10/2024 and a confirmation was sent to the customer on the 10/10/2024, and we would like to point that that is in line with the time frames mentioned in our terms.

If there is something else we should send or do regarding the process and procedure, will inform you.

Kind Regards and have a great week ahead,

Mariya 😊

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Durchschn. Betrag $867

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Winning conflict

I would like to file a complaint against this casino regarding the confiscation of my winnings without proper justification.
The casino removed my winnings claiming that my betting activity conflicted with their Terms and Conditions. However, they have never provided the exact rule or clause that I allegedly violated.
I have sent more than 30 emails requesting:
The specific Terms & Conditions clause
A clear explanation of the alleged violation
A detailed betting report as evidence
Despite repeated requests, the casino only sends generic copy-paste responses without providing any proof.
Additionally, the explanation given to a dispute platform later changed, which creates serious doubts about the legitimacy of their decision.
Another concerning issue is that until 24 February 2026, the casino website displayed a Curaçao Gaming Authority license seal in the footer. After my winnings were confiscated, this seal was removed from the website, raising transparency concerns.
I strongly believe my winnings were confiscated unfairly and without proper evidence. I respectfully request AskGamblers to intervene and require the casino to provide documented proof or restore my legitimate winnings.
I am ready to provide all supporting evidence including screenshots, email communication, and betting history.

Gelöst

€1,500