Beschwerde #9 GoldWin Casino

Verification abuse

Von Gaetano M.

vor 1 Jahr

Hello AskGambler crew!

On 03/10/2025 I tried to withdraw my winnings of $2033.00 as I was previously verified, but was asked for more documentation. After each time that I have sent whatever they asked, I was asked for more documentation until now where I am now being asked repeatedly for the same documents that I have met all criteria for.

This has been going on for about a month now and I seem to be hitting a brick wall. Live chat said they are not responsible for verification so I am not receiving any help through that channel. My most recent upload of the documents was rejected without a following e-mail to explain why as they normally do.

When I hit brick walls I can always count on ASKGAMBLERS to get to the bottom of it.

Please reach out to me if any details are required in order to continue this complaint.

Thank you!

Unseriöses Casino GoldWin Casino

Grund Verifizierungsprobleme

Betrag $2033

Diskussion

AskGamblers

• Support Team

vor 1 Jahr

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

Gatesey87

• Kanada • 1 Bewertungen

vor 1 Jahr

Hello to both parties, I can confirm I have received all payments and this forum was successful in getting to this result.

ASKGAMBLERS can now feel free to close this complaint and mark it as resolved.

Have a great day and thank you!

Gatesey87

• Kanada • 1 Bewertungen

vor 1 Jahr

Oh, when I tried that the system told me I was exceeding the withdrawal limit. No worries, the 2nd withdrawal is pending now and I will ask ASKGAMBLERS to close this complaint as soon as this is received. Thank you for clarifying!

GoldWin Casino

• Representative

vor 1 Jahr

Hello Gaetano & AskGamblers Team,

You can always check the status of a withdrawal request on the dedicate paged in the cashier.

You could have withdrawn the whole amount from the start, to avoid waiting a second time.

With regards,
Eugénie Lacroix

GoldWin Casino Beschwerde-Statistik

Gelöst 5 / 6

Durchschn. Betrag $1,019

Durchschn. Dauer 12 Tage

Durchschn. Antwortzeit 1 Tag

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