Beschwerde #5 GoldWin Casino

Delayed withdraw of 2000 euros

Von shaktar

vor 1 Jahr

Hi!

I have been waiting for my withdrawal on 2000 euros for 5 bank days and still haven’t got anything. I’m verified as well. When I asked the live support she told me that the maximum is 5 bank days and now when I ask the live support they keep telling me that it depends on the finance team workload and queue.

Since I withdrew my winnings I’ve been searching up some reviews and it doesn’t look good. People keep saying that they are delaying withdrawals and that it is a scam.

I’m worried since this is “important” money for me. Please help

Unseriöses Casino GoldWin Casino

Grund Verzögerte Auszahlung

Betrag €2000

Diskussion

AskGamblers

• Support Team

vor 1 Jahr

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

shaktar

vor 1 Jahr

Thank you, I received it today!

This is resolved

shaktar

vor 1 Jahr

UPDATE!

7 bank days still haven’t received anything. Goldwin please answer my questions!

shaktar

vor 1 Jahr

Hi again!

I only had EzeWallet, mifinity and crypto as options. Which I think is unfair since I have been reading other reviews where they withdrew with banktransfer.

But you told me at the beginning of next week, how could you know that? And does “update” means processed??

And how can it be “delays” expected with my withdrawal when you said that I should expect to get an update at the begging of next week?? Please answer all my questions!

With regards,
Johannes

GoldWin Casino Beschwerde-Statistik

Gelöst 5 / 6

Durchschn. Betrag $1,019

Durchschn. Dauer 12 Tage

Durchschn. Antwortzeit 1 Tag

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i need this small Case to bring to the Casinos Attention, because this small Issue was not resolved after 7 Days and my Deposits are not credited and also not charged back to my Deposit Method Jeton Wallet.
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Hello AskGambler crew!

On 03/10/2025 I tried to withdraw my winnings of $2033.00 as I was previously verified, but was asked for more documentation. After each time that I have sent whatever they asked, I was asked for more documentation until now where I am now being asked repeatedly for the same documents that I have met all criteria for.

This has been going on for about a month now and I seem to be hitting a brick wall. Live chat said they are not responsible for verification so I am not receiving any help through that channel. My most recent upload of the documents was rejected without a following e-mail to explain why as they normally do.

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After recieving about 10 emails in a week which were titled "lightning fast withdrawal guarentee" and other similar claims plastered all through the emails, I made a few deposits and as you rarely do, I won a little bit of my money back.

I was already fully verified prior to making a withdrawal claim and spoke to their robot like "support" team who assured me that as I was fully verified successfully, they would undoubtedly be processing my withdrawal with the lightning fast speed I had been promised.

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