Beschwerde #2 Glorion Casino

Delays KYC process

Von DanielFinland

vor 2 Monaten

Hello askgamblers team. I would be grateful if you could help me.

I won a fair amount of money playing slots at Glorion casino on February 24th. I made two withdrawals of 500 euros on the first two days. After that the withdrawal option was blocked. 4 days later the withdrawals were cancelled.

After this, I sent about 10 emails saying that I would like to start the KYC process. I did not receive any clear answers.

On March 4th, I finally managed to download my documents on their website.

1. Photo of ID Card
2. Selfie with ID Card (their website in the backround)
3. Bank statements showing every deposit made to their casino.
4. Bank statements showing my address.

Now a week later they are requesting bank statements again to verify the payment method.
I sent the same bank statements again yesterday. I also sent screenshots of the bank transactions showing deposits to their casino.

They replied to me in one email yesterday, saying they regret that they don't have a native speaker to answer me even thought I've sent all my emails to them in English. (I have all the emails saved, which I can provide if necessary.)

I have been playing for over 10 years at different online casinos. And I have never seen anything like this. The service is unbelievably slow and the responses are generic. Some emails they don't even answer.

I currently have 2000 euros in my account. And I would like to withdraw my winnings, but Glorion casino makes this impossible.

Unseriöses Casino Glorion Casino

Grund Verzögerte Auszahlung

Betrag €2000

Diskussion

AskGamblers

• Support Team

vor 1 Monat

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

DanielFinland

vor 1 Monat

Glorion has finally paid me! :)

You can close this complaint.

DanielFinland

vor 1 Monat

Glorion has finally paid the first 500 euros. :) I would like to keep this complaint open untill I receive all of my funds.

DanielFinland

vor 2 Monaten

Update on the situation. Two days ago I noticed when I logged into my account that withdrawals are allowed again.

I would think that this indicates that the account is fully verified. However, I have not received any email regarding this.

At the moment I have 3 withdrawals of 500 euros in a queue.

I will keep you updated and I want to thank the Askgamblers team, even though Glorion has not responded to the complaint!

Glorion Casino Beschwerde-Statistik

Gelöst 2 / 2

Durchschn. Betrag $3,968

Durchschn. Dauer 22 Tage

Durchschn. Antwortzeit 3 Tage

Glorion Casino Beschwerden

Alle eingegangenen Beschwerden ansehen

Glorion Casino

I am very disappointed and frustrated with the current situation regarding my withdrawal. I have been trying to withdraw my funds of 700 CAD from the casino for several days now, but the transaction is still not being processed.

Despite contacting customer support multiple times, I keep receiving the same response that my money will arrive soon. However, nothing has changed and I have not seen any real progress or confirmation that the withdrawal is being processed. This lack of clear communication and delay is very concerning.

At this point, I feel that the situation is not being properly handled, as my funds are still pending without any clear explanation or timeline. I expect withdrawals to be processed in a reasonable timeframe, but this has not been the case.

I hope to find soon help here!

I am sincerely disappointed with this experience and I am requesting that my withdrawal of 700 CAD be processed immediately or that I receive a clear and honest update on its status without further delay.

90h übrig

$700

Payment issue

I’ve had a jackpot of $52,000 Canadian last month, I have played on the site for three months now, I have withdrawn over $20,000 with no issues, I must have deposited over $30,000. Ever since I won the $52,000 I haven’t been playing anymore at the casino is not paying me anything. They pay me the first shot of $2300. That took 10 days, but after that, I made another withdrawal which is still pending after 20 days.. I’m not playing on the site anymore because I know they want me to lose my money. They also sent me an email saying that if I played on my $52,000 and I would lose it all, they would give me a cashback of 10%. That’s the message I received after telling me they’re gonna fix my issue. So they basically fix my issue by telling me that they’ll give me money if I lose it all. I find this casino so bad. Especially to treat a VIP player like me. I played thousands of dollars per day with these guys and now I got nothing, please help me because every time I contact customer support. They’re basically laughing at me saying there’s nothing they can do.

70h übrig

$49,700

Glorion paid not 1 from 5500EUR in 23 days

Hello,

So I won 5.500,00€ in this casino after depositing many times without any wins near.

Mainly from Jackpont Hunt and Wonderpot, I played slots only, only real money - no bonuses used.

You can't withdraw more than 500€ per week, so on 01.05.2026 I opened the first withdrawal request for 480€.

I get not 1€ til today, not even a real update on my request, even after I emailed the support 5 times and was in the live chat many times!!!

They are "sorry 4 the delay" (btw already as I got in contact with them first on 09.05.2026 )

"Normally it takes only 3-5 days, I'm sure u will get an update as soon as possible"

So this seems to be a scam? selective at least?

Did anyone ever get a bigger withdrawal from them?

33h übrig

€5,500

Delaying payment for 15 days

My withdrawal has been pending since April 16, and today is May 1, so it has now been pending for 15 days.

What makes this especially frustrating is that my account is already fully verified, and I have already received several successful withdrawals from this casino in the past. Because of that, there should be no verification issue or reason for this kind of delay.

I contacted support multiple times on live chat support. On April 22, they acknowledged the delay by email, said the withdrawal was being prioritized, and told me it would be paid “very soon.” Since then, nothing has been paid.

I followed up again several days ago asking for an update and received no response.

At this point, I have a verified account, prior successful withdrawals, and a payment that has been pending for 15 days with no clear explanation. I am submitting this complaint because I want the withdrawal processed immediately, or at minimum a firm payment timeframe and honest communication.

I attached my communications with the casino and a screenshot of my transaction page

75h übrig

Unable to withdraw balance withdrawals blocked on Glorion

Hello,

I would like to file a complaint regarding a withdrawal issue with Glorion.com.

On March 4th, 2026, I successfully received one withdrawal of 5000 NOK from my account.

At the moment my account shows a balance of approximately 51,842 NOK, and I currently have two withdrawal requests of 5000 NOK each pending. However, I am unable to create any further withdrawal requests because the withdrawal page displays the message:

“Withdrawal blocked – withdrawals are restricted by the operator.”

Since then I have been unable to submit additional withdrawal requests.

I contacted the casino support team and was informed on March 5th, 2026 that my case had been escalated to the relevant department for review.

I followed up again on March 9th, 2026, but was informed that the case is still under investigation and no timeframe has been provided.

According to the casino’s own support team, withdrawal requests are normally processed within approximately 3 business days, however the witdrawal function on my account remains blocked without explanation.

My account does not currently require verification according to the verification page in my profile, and no additional documents have been requested by the casino.

I have attached screenshots of the withdrawal page and my communication with the casino support team.

I would appreciate AskGamblers’ assistance in contacting the casino and helping resolve this matter.

Kind regards,

Gelöst

kr51,842