ForzaBet Casino - Deposit Limit not respected

Dear ForzaBet Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

I am trying to contact with them via email and live chat, but not respond yet.

Dear all,

This complaint has been reopened as per ForzaBet Casino request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.

Hello dear all,
This case is under investigation by Monday, we will provide facts.
Thank you in advance for your patience!

Dear ForzaBet Team,

Thank you for your response regarding my complaint.

However, I would like to firmly reiterate that my deposit limit was set in accordance with your responsible gambling tools, and it was not respected. This is a clear breach of your terms and potentially a violation of gambling regulations.

I kindly request that you:

Provide a full breakdown of my deposit activity during the period in question.

Clearly explain how and why the deposit limit was overridden or not enforced.

Confirm whether this was due to a technical error or a manual override.

Unless this issue is resolved transparently and fairly, I reserve the right to escalate the matter to your licensing authority or the relevant gambling commission.

I appreciate your cooperation and expect a timely resolution.

Sincerely,

<full name removed>

Hello all,

We would like to inform you that the problem was on the customer's side. When activating the deposit limit, you must first choose the correct currency. Only then can you activate it. It will work for the chosen currency, but as seen in the provided screenshot, the deposit limit was selected for USD, not EUR. However, your deposit was in EUR, not USD. Please check the screenshots—one from your side and one from ours—showing how to choose the currency and set limits.

Dear AskGambler team, we ask you to close this case as resolved, as the facts provided show the customer's mistake was the cause.

Thank you for your follow-up.

I would like to clarify that when I was playing on the casino's platform, there was no clear distinction between currencies. The games displayed my winnings in USD, but my deposit was made in EUR. This caused confusion, as there was no visible or intuitive way to realize that I needed to set a deposit limit specifically in EUR.

In my opinion, a responsible gaming system should automatically apply limits regardless of currency, or at least provide a very clear and unavoidable notice to the user. In this case, it seems the system allowed me to deposit in EUR while only restricting deposits in USD, which defeats the purpose of having such a limit in the first place.

Additionally, I would like to point out that this casino is not licensed to operate in Bulgaria, yet I was still able to register and deposit money without any restriction or warning. This raises further concerns about how the casino complies with regulatory and responsible gaming practices.

I kindly ask you to take these points into consideration before closing the case, as I believe the system's poor design and lack of transparency played a significant role in the issue.

Kind regards,
Temenuzhka Emilova

Dear Nusha, thank you for your reply.

But when you are making a deposit in Euro, your amount will be in Euro. You just need to visit the wallet section, and you will see EURO, USD, and GBP, as well as all cryptocurrencies. If you make a deposit in Euro, you will see Euro in your balance. This option works very clearly in our casino, and you are the only one for whom it was not easy to understand and find. We do not have players with the same problem. Also, this case was about deposit limits, not about other topics, so please just follow these steps. Thank you in advance.

Dear ForzaBet / AskGamblers Team,

I would appreciate your clarification on the following point:

If my deposit was made in EUR, can you please explain why my withdrawals were processed in USD?

This creates even more confusion regarding the currency handling on your platform. As a user, I was not made aware of any currency conversion during gameplay or at the time of withdrawal. Such inconsistencies make it difficult to track limits, manage spending, and understand the actual value of winnings or losses.

Please kindly provide a detailed explanation on this matter.

Thank you in advance for your time and assistance.

Best regards,
[Your Name]

Ако искаш да е малко по-остър или по-официален, мога да го преработя.

Вие казахте:
Add as well that all my winnigs were in dollars after I deposited in euro
ChatGPT каза:
Разбира се! Ето актуализирания имейл с добавеното пояснение за печалбите:

Subject: Clarification Regarding Withdrawal and Winnings Currency

Dear [Casino Support Team / AskGamblers Team],

I would appreciate your clarification on the following issue:

If my deposit was made in EUR, can you please explain why my withdrawals were processed in USD?

Additionally, I noticed that all of my winnings while playing on your platform were shown in USD, even though my deposit was in EUR. At no point was I clearly informed about any currency conversion or the need to set limits based on a specific currency.

This lack of transparency is extremely confusing and makes it difficult to understand the real value of my deposits, winnings, and spending. It also raises concerns about how the deposit limits function if everything is mixed between currencies without clear communication.

I kindly ask for a detailed explanation regarding:

Why my winnings were in USD after depositing in EUR

Why withdrawals were also processed in USD

Whether any currency conversion took place without proper notice

Thank you in advance for your assistance.

nuses

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ForzaBet Casino - Deposit Limit not respected

95 hours left for ForzaBet Casino to respond.

Reply to complaint

Complaint Info

Disputed casino

ForzaBet Casino

Reason

Deposit limits

Amount

€ 1200

Nusha788

1 month ago

Hello,

On 30.1.2025 I set up limit of 1 euro per day. After a few days I managed to deposit way more than 1 euro and tried to speak with the casino, but they were not providing to me a solution.

Now they are not answering my questions. Can you please help, I played 1200 euro over the limit that I set up and I think that I am not the only person with this issue

AskGamblers

1 month ago

Dear ForzaBet Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operat­or'­s r­ank­ing­ score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Nusha788

1 month ago

I am trying to contact with them via email and live chat, but not respond yet.

AskGamblers

1 week ago

Dear all,

This complaint has been reopened as per ForzaBet Casino request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.

ForzaBet Casino

3 days ago

Hello dear all,
This case is under investigation by Monday, we will provide facts.
Thank you in advance for your patience!

Nusha788

3 days ago

Dear ForzaBet Team,

Thank you for your response regarding my complaint.

However, I would like to firmly reiterate that my deposit limit was set in accordance with your responsible gambling tools, and it was not respected. This is a clear breach of your terms and potentially a violation of gambling regulations.

I kindly request that you:

Provide a full breakdown of my deposit activity during the period in question.

Clearly explain how and why the deposit limit was overridden or not enforced.

Confirm whether this was due to a technical error or a manual override.

Unless this issue is resolved transparently and fairly, I reserve the right to escalate the matter to your licensing authority or the relevant gambling commission.

I appreciate your cooperation and expect a timely resolution.


Sincerely,

<full name removed>

ForzaBet Casino

39 minutes ago

Hello all,

We would like to inform you that the problem was on the customer's side. When activating the deposit limit, you must first choose the correct currency. Only then can you activate it. It will work for the chosen currency, but as seen in the provided screenshot, the deposit limit was selected for USD, not EUR. However, your deposit was in EUR, not USD. Please check the screenshots—one from your side and one from ours—showing how to choose the currency and set limits.

Dear AskGambler team, we ask you to close this case as resolved, as the facts provided show the customer's mistake was the cause.

Nusha788

32 minutes ago

Thank you for your follow-up.

I would like to clarify that when I was playing on the casino's platform, there was no clear distinction between currencies. The games displayed my winnings in USD, but my deposit was made in EUR. This caused confusion, as there was no visible or intuitive way to realize that I needed to set a deposit limit specifically in EUR.

In my opinion, a responsible gaming system should automatically apply limits regardless of currency, or at least provide a very clear and unavoidable notice to the user. In this case, it seems the system allowed me to deposit in EUR while only restricting deposits in USD, which defeats the purpose of having such a limit in the first place.

Additionally, I would like to point out that this casino is not licensed to operate in Bulgaria, yet I was still able to register and deposit money without any restriction or warning. This raises further concerns about how the casino complies with regulatory and responsible gaming practices.

I kindly ask you to take these points into consideration before closing the case, as I believe the system's poor design and lack of transparency played a significant role in the issue.

Kind regards,
Temenuzhka Emilova

ForzaBet Casino

19 minutes ago

Dear Nusha, thank you for your reply.

But when you are making a deposit in Euro, your amount will be in Euro. You just need to visit the wallet section, and you will see EURO, USD, and GBP, as well as all cryptocurrencies. If you make a deposit in Euro, you will see Euro in your balance. This option works very clearly in our casino, and you are the only one for whom it was not easy to understand and find. We do not have players with the same problem. Also, this case was about deposit limits, not about other topics, so please just follow these steps. Thank you in advance.

Nusha788

1 minute ago

Dear ForzaBet / AskGamblers Team,

I would appreciate your clarification on the following point:

If my deposit was made in EUR, can you please explain why my withdrawals were processed in USD?

This creates even more confusion regarding the currency handling on your platform. As a user, I was not made aware of any currency conversion during gameplay or at the time of withdrawal. Such inconsistencies make it difficult to track limits, manage spending, and understand the actual value of winnings or losses.

Please kindly provide a detailed explanation on this matter.

Thank you in advance for your time and assistance.

Best regards,
[Your Name]

Ако искаш да е малко по-остър или по-официален, мога да го преработя.

Вие казахте:
Add as well that all my winnigs were in dollars after I deposited in euro
ChatGPT каза:
Разбира се! Ето актуализирания имейл с добавеното пояснение за печалбите:

Subject: Clarification Regarding Withdrawal and Winnings Currency

Dear [Casino Support Team / AskGamblers Team],

I would appreciate your clarification on the following issue:

If my deposit was made in EUR, can you please explain why my withdrawals were processed in USD?

Additionally, I noticed that all of my winnings while playing on your platform were shown in USD, even though my deposit was in EUR. At no point was I clearly informed about any currency conversion or the need to set limits based on a specific currency.

This lack of transparency is extremely confusing and makes it difficult to understand the real value of my deposits, winnings, and spending. It also raises concerns about how the deposit limits function if everything is mixed between currencies without clear communication.

I kindly ask for a detailed explanation regarding:

Why my winnings were in USD after depositing in EUR

Why withdrawals were also processed in USD

Whether any currency conversion took place without proper notice

Thank you in advance for your assistance.

I really sorry the spam. But my phone is copying everything....






Dear [Casino Support Team / AskGamblers Team],

I would appreciate your clarification on the following issue:

If my deposit was made in EUR, can you please explain why my withdrawals were processed in USD?

Additionally, I noticed that all of my winnings while playing on your platform were shown in USD, even though my deposit was in EUR. At no point was I clearly informed about any currency conversion or the need to set limits based on a specific currency.

This lack of transparency is extremely confusing and makes it difficult to understand the real value of my deposits, winnings, and spending. It also raises concerns about how the deposit limits function if everything is mixed between currencies without clear communication.

I kindly ask for a detailed explanation regarding:

Why my winnings were in USD after depositing in EUR

Why withdrawals were also processed in USD

Whether any currency conversion took place without proper notice

Thank you in advance for your assistance.

Dear customer, your daily withdrawal limit was $700 equivalent to the relevant currency. What do you mean by sending us this screenshot? If you use Ethereum, we need to tell you that your withdrawal limit is 0.023514 ETH. We have all this information in our terms and conditions; please check the FAQ section. Why do we have the option to choose currency when you want to make a deposit limit? If you paid attention to this, why did you miss it? I just do not understand. Yes, your limit was $700 equivalent to Euros. How can you withdraw dollars if your amount is in Euros? It is easy to understand that this amount was equivalent to your currency. If there was a misunderstanding, why did you not ask us for clarification? Why did you not tell us that you were using Euros because it was clearly for you to understand, and now you are just trying to refund your losses? I really want to help you, and we will refund the amount if the problem was on our side.
Dear AskGamblers team, all the facts were provided from our side; all explanations were sent to this customer. Please close this ticket as resolved.

Then, Can you please explain why in the games the currency was always in USD or you are trying to confuse your customers. As you can see from many other forums I am not the first one complaining about not respected limit

Thank you for your message.

I understand that you believe all information was clearly provided, but I respectfully disagree. The main issue remains the lack of transparency and inconsistent currency display across your platform.

I deposited in EUR, yet my winnings were displayed in USD, which is very confusing from a user perspective.

I was not clearly informed about any conversions or that my limits would only apply to a selected currency.

The option to select a currency when setting a deposit limit was not explained clearly, nor was it emphasized that it would affect the enforcement of the limit only in that currency.

If the limit is €700 or equivalent, the system should handle the conversion automatically and consistently across deposits, winnings, and withdrawals. Instead, the platform mixes currencies without warning or explanation.

You asked why I didn’t reach out earlier—honestly, I didn’t know I had to. From a user's perspective, the system showed me USD during play, and no warnings or prompts indicated that there was a currency mismatch or that my limit wouldn’t apply properly.

As for your suggestion that I am simply trying to refund losses—I assure you this is not the case. I am trying to understand how such a mismatch was possible and why the platform allowed it without proper notice or safeguards, especially considering your casino is not licensed in Bulgaria, yet I was still able to register and deposit funds.

I kindly ask AskGamblers to consider this a case of unclear and inconsistent currency handling that affected responsible gaming features, and not to close the ticket until all aspects have been thoroughly reviewed.

Best regards,
Temenuzhka

In the first screenshot, you can see the amount displayed in USD because you selected USD as your currency. Likewise, when you choose EUR, your balance reflects that currency. On the withdrawal page, it's necessary to select the appropriate currency before proceeding. A withdrawal cannot be completed unless the correct currency is chosen.it's important to clarify that we are talking about deposit limits, not wager limits—these are two entirely different things. A deposit limit set for USD applies only to USD. A deposit limit set for EUR applies only to EUR. This is clearly outlined and easy to understand in our deposit limits section, where everything is explained in a straightforward way and displayed clearly in the menu.

Dear customer, the situation is very clear. The mistake was not due to any system issue—it was simply a matter of not paying attention during the transaction. Now, instead of acknowledging this oversight, it seems an effort is being made to shift responsibility to the casino.

While we are always here to support our users, we must also be clear: the responsibility for your losses and mistakes does not lie with the casino. If there had been an error on our part, I would have refunded the amount with no hesitation. But the facts show that this was a user error, and we strongly advise being more careful and reviewing your actions thoroughly in the future.

Please also note that no other users have reported a similar issue, which further suggests that the system is functioning as intended and the process is easy to follow for the majority of customers.

If the other cases are with the same issue. That means that YOU need to change something....
Furthermore, your system states that “your account can be set with deposit limits,” but it does not clearly say that a separate limit must be set for each individual currency. Are you seriously suggesting that I need to manually set a deposit limit for every possible existing currency?

This is not how responsible gaming tools should function. Currencies around the world are simply different ways of expressing numbers—and the idea behind deposit limits is to help players control their total spending, regardless of how the numbers are labeled (EUR, USD, ETH, etc.).

Requiring players to set separate limits for each currency without a clear, unavoidable notice is misleading and irresponsible, especially when the platform itself does not clearly indicate which currency is being used during gameplay or when displaying balances and winnings.

I believe this is a serious flaw in the design of your responsible gaming system, and I ask AskGamblers to consider this as a legitimate concern before closing the case.

Even if your main casino account is set in EUR, some games (especially those from specific game providers) operate internally in USD or another default currency. When you launch one of these games, your EUR balance is converted temporarily to USD within the game interface. This allows the game to function in its native currency without affecting your actual account currency.
So, when you place a bet inside the game and it shows as $ (USD), it's not because your account changed currency—it's because the game itself runs in USD. Behind the scenes, the platform automatically handles the conversion based on the current exchange rate.
When you win or lose in the game:
The result is converted back to your main currency (EUR).
Your account balance reflects everything in EUR, not USD.
This is a common setup used by many online casinos, and it's done for compatibility with international game providers.
Dear customer,
When making a deposit, both the currency selection and the amount input are clearly visible on the screen. If you were able to choose the deposit amount, it's expected that you also select the correct currency—both options are presented side by side. I, along with all our other customers, can see them without issue—so it's difficult to understand why this was overlooked in your case.
At this point, it appears you're simply trying to find reasons to justify your request and close this case in your favor. However, that is not possible. We have already provided all relevant facts and explained everything clearly in our previous messages. Despite this, we are continuing to go in circles with the same questions and answers.
The system is straightforward: you see the menu, you choose the amount, and you choose the currency. It is not complicated.
We apologize for any inconvenience, but this case is now considered closed. No further responses will be provided from our side.

Thank you for your understanding.-

Dear all,

Following a careful review and consideration of all the information, details and/or proof presented by the parties during the complaint process, the AskGamblers Complaint Team reached the conclusion that ForzaBet Casino management acted in accordance with their Terms and Conditions.

Based on the abovementioned information, the AskGamblers Complaint Team considers this case resolved and it is now officially closed. While we understand this might not be the outcome expected by the complainant, we would like to remind you that, in case of a disagreement with our decision, further assistance on the matter could be requested from the relevant regulatory body and/or appointed ADR entity.