Beschwerde #71 BGO Spielothek

Delayed withdrawal by BGO Casino

Von Lmitch12

vor 10 Jahren

Hi,I checked in at bgo casino,made a deposit of about 3700GBP and won 22000GBP,I made a withdrawal of 5000GBP which was processed withing 24hours.After that I made 2 separate withdrawals of 5000GBP because within 24 hours of each other and bgo requested some documents which I sent to them about 2 weeks ago.Since then my withdrawals have been in waiting status.BGO has been delaying my withdrawal and and I have sent couples of email,I have had live chats and nobody seems to be giving me decent explanation.I was told once that a manager called Andrew is handling my case and nothing has been done till now about my withdrawals.The worst part was that I went back to the casino and I lost the 10000GBP balance I had on my I account.Initially I was been understanding when I was told they doing security check on game play but it seems it's a deliberate act by bgo to delay my withdrawals.I made plans to travel for a short holiday but had to cancel because they have delayed my payment.Has anyone experienced the same thing with bgo please as nobody seems to have a definate answer for me at the customer department.The customer sevice assistant I chatted with was the most unhelpful person ever.Any advice for a lady getting stiched by bgo pls?

Unseriöses Casino BGO Spielothek

Grund Verzögerte Auszahlung

Betrag £10000

Diskussion

AskGamblers

• Support Team

vor 10 Jahren

Based on player's last comment, we consider this case as resolved and it is now officially closed.

BGO Spielothek

• Representative

vor 10 Jahren

Hi Lareena
Thanks again for your patience and I have pleased we got it resolved for you.

Regards

Andrew
Customer Services Manager
bgo

Lmitch12

• Vereinigtes Königreich

vor 10 Jahren

Hi,

withdrawal approved.

Issue resolved

Thanks!

Lmitch12

• Vereinigtes Königreich

vor 10 Jahren

Hi.

I still have not been paid my winnings by bgo.The last message was from one of the managers called Andrew.He left a comment on here,and he sent me an email saying they will get back as soon as possible and up till now,I have not heard anything from bgo.

BGO Spielothek Beschwerde-Statistik

Gelöst 73 / 81

Durchschn. Betrag $2,285

Durchschn. Dauer 8 Tage

Durchschn. Antwortzeit 2 Tage

BGO Spielothek Beschwerden

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BGO Casino - Serious Delay of Withdrawal

I have waited for 2 months now for a withdrawal. Sent all documents they asked for even additional documents but received no update and nothing at all! And even said I will delay the process if I keep emailing them!

How ridiculous and rude! I’m waiting for another week then I will report this to gambling regulatory. This is not accepted! They are just holding your money!

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BGO Casino - Payment delays

I switched to this casino because of its high score on review websites. However all I have received is constant request for documents, which I have provided and delays to payments. They currently owe £3800 which is over three weeks old now. I have had a couple of e-mails, the last one I sent asked for an update which was worded

…….Thank you for contacting us.

We have chased for an update this afternoon with the relevant department and unfortunately, we currently don't have an update.

As soon as we have an update, we will be in touch…….

Terrible customer service after three weeks. The excuse they use is they are checking whether I have the means to gamble however my nett spend on their website is £380 up???? All they seem do is delay payment as long as possible by asked big for more and more documents. I have sent the same documents numerous times.

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BGO Casino - Withdrawal still not processed 10 days later

I deposited approximately £1200 over three deposits and eventually managed to ‘win’ around £200, prompting me to request a withdrawal of £1400.

Having deposited and won at BGO many times previously, I had never had to wait more than 24 hours for a withdrawal to a) be approved and b) appear in my account.

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Having gambled online for many years, I understand the protocols and as such have been happy to submit verification documents (pertaining to FOUR separate requests involving bank statements, driving licence photos, photos of my card, payslips and a copy of my P60). Seems slightly excessive, and I was even asked questions relating to money I send my other half every month upon getting paid (for our joint mortgage, joint savings, monthly disposable spending, car insurance, etc.). Again, these questions were answered without issue on my part.

Unfortunately, having got absolutely nowhere, I feel I have run out of options.

For the avoidance of doubt;

I had never signed up with BGO before so do not have a duplicate account.

I have two separate e-mails confirming that my account is verified.

I am not serving a self-exclusion at BGO or its sister companies.

I have NEVER used bonus funds and have only ever accrued wins via my own deposit cash.

So some of the more typical reasons cited for account suspensions/lack of payment simply do not apply in this instance.

It goes without saying that I seek the full amount of £1400 to be repaid to me, and for this somewhat unnecessary delay to cease.

For those interested, I can even recall
the number on roulette that helped return my withdrawal amount - red 9!

I am extremely disappointed with the lack of clarity, communication and the withholding of funds, and it would not be an exaggeration to suggest that this drawn out process has been extremely unhelpful for my mental health. The stress and level of helplessness is difficult to describe, and not something I have ever had to endure in my 30 years.

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BGO Casino - Closes account with no explanation

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