Wixstars Casino - Delayed payout and verification

I had a payout of $3,000 they said 3 - 5 business days for the wire transfer to get to me. I asked when it was sent, first was told the 18th, then asked again and it was the 17th ... so which is it? I have no idea, if it was the 17th they are over the allotted time, 18th the same thing. After some major haggling with the chat staff finally got a tracking/reference number, called my bank hoping they would be able to track it, they called the relevant people and LO and behold there is no record of this wire transfer ever being sent. Went back to the chat and was assured it was sent, please wait another two days for it to arrive I was told, that would make it Friday, they will shelf it and claim they don’t work weekends, According to the Process Confirmations received by them a bank draft takes 5-7 days. You may ask why didn’t I chose a different method? Well that would be because Canadian players only have the one option for payouts and that’s a wire transfer.

I called my bank again, they traced it again, and guess what? Nothing! I am told by my bank manager that money coming from these places, like Malta, can only be traced by the sender. This Wixstars is a total Scam, I know I will most likely never see the money, but that doesn’t mean I will give up.

I deposited £100 to Wixstars casino. I then changed my mind about wagering the money as I could not really afford to lose it. I subsequently submitted a withdrawal request and received a request for documentation including a notarized copy of my ID. I sent all the requested documents including a copy of my driving licence verified by the Post Office which cost me £10.50. I have since been told by live chat that this is not acceptable and the copy MUST be verified by a "lawyer, solicitor or notary" all of whom will charge me a substantial fee (relative to the £89.50 I am trying to retrieve).

I believe the casino is being deliberately obstructive in not accepting my verified copy of ID. I have a family to support and cannot afford to lose this money which is why I changed my mind about gambling it. I am surprised and disappointed that a casino that claims to encourage responsible gambling operates in this way.

Hello,

I have the following problem with Wixstars Casino.
I requested a payment of € 2,700.
Of course, the casino has properly requested a confirmation.

I upload my documents ... identity card, proof of address, proof of payment and a photo with my face and identity card. I have been waiting for 48 hours and received an e-mail.

• A copy of your ID with an official stamp and the signature of your legal representative. (for example, your lawyer).

• A photo of your ID card. (Please make sure your face and ID are clearly visible in the photo).

I uploaded this one day later and the next day an email from Wixstars arrives that the notary will not accept because he is not red.
Then I phoned my lawyer, he said to me there is only this stamp another you do not have.
A copy of my identity card with a notarised deed and photo with my face and identity card.
I uploaded everything until 5 days ago. Proof of receipt, proof of address, identity card, driving license, certified copy of my identity card, my identity card with my face and a photo on which you can see me with the certificate in hand.
4 days later I received this e-mail.
Transfer data with IBAN, BIC, name and bank logo
A copy of your ID card that has been certified by a notary.
A photo of your identity card. (Please make sure your face and ID are clearly visible in the photo).

I received an email again saying that I should upload a notarized copy of my ID that I have already uploaded. And I also uploaded the photo with my face and ID several times.

I ask for help that the profit is € 2,700 and that is a lot of money

Hello,

I have the following problem with Wixstars Casino.

I requested a payment of 4,500 €.

Of course, the casino properly requested verification.

I upload my documents ... identity card, proof of address, proof of payment and a photo with my face and identity card. I waited 48h and got an email

• A copy of your ID with an official stamp and the signature of your legal representative. (for example, your lawyer).

• A photo of your ID card. (Please make sure your face and ID card are clearly visible in the photo).

I uploaded this 3 days later.

A copy of my identity card with a notarized certificate and a photo with my face and ID.

Unfortunately, nothing happened .. I often went into the live chat, one even told me that my account was verified. And others said something is missing but everyone said something else.

I uploaded everything until 3 days ago .. Proof of receipt, proof of address, identity card, driver's license, certified copy of my ID card, my identity card with my face and a photo where you can see me with the certificate in my hand.

3 days later I received this email


Transfer data with IBAN, BIC, name and bank logo
A copy of your ID card certified by a notary.
A photo of your ID card. (Please make sure your face and ID card are clearly visible in the photo).

I got again an email where it says that I should upload a notarized copy of my ID, which I have already uploaded. And I also uploaded the photo with my face and ID several times ..

a photo with the deposit I also uploaded immediately and bus today Unfortunately, I have no feedback from Wixstars Casino.


The funny thing was that on 13.11.2018 after I was in the live chat I got an email that my account was closed on my request. Then I went back to the live chat and the lady from the support said it was a system error. I hope you help me because I'm slowly afraid for my honest profit

I ask for help that the profit amounts to 4,500 € and that is a lot of money

I got an mail from Wixstars with a bonus offer so i made a deposit and was informed after the deposit i was not gone get a offer with the explanation:
-The manager said so.!
So withdrawing my original deposit of 2000SEK thay asked for documentation.
Id proof of address etc BUT thay also asking for a signed document from a lawer, Ofc this is totally insane as a document like this cost over 100€ to obtain.

I have sent ID back and front, Proof of address, proof of bank account deposit. and totally over verified my account and i am withdrawing my own cash deposit after thay refused to give me bonus thay marked to me.

I hope opening a case with Askgamblers will make them stop this harassment and total embarrassment of there brand. And give back the original deposit that is 100% my own money.

kind regards
Henrik