DE

Markiere alle als gelesen

Einstellungen
Nachricht
Alles anzeigen
Anmelden oder Registrieren
THIS WEEK'S HOTTEST CASINOS 👇
Westace Casino Westace Casino SafeCasino SafeCasino Trips Casino Trips Casino 24Casino 24Casino KukiMuki Casino KukiMuki Casino
ZULETZT DURCHGEFÜHRTE SUCHENLÖSCHEN
Anmelden oder Registrieren
DE

Markiere alle als gelesen

Einstellungen
Nachricht
Alles anzeigen
THIS WEEK'S HOTTEST CASINOS 👇
Westace Casino Westace Casino SafeCasino SafeCasino Trips Casino Trips Casino 24Casino 24Casino KukiMuki Casino KukiMuki Casino
ZULETZT DURCHGEFÜHRTE SUCHENLÖSCHEN
Casino Beschwerden

Crazy Casino - Declined to pay my withdrawal

user_avatar badge
Von Simon
vor 9 Jahren
I made a deposited without asking for any bonus. Somehow while i was playing, they said they added a bonus of €3 into my balance, which i didn't even noticed.
Because of this i was forced to wagered 25X, which I leter did and they verified that. I was then allowed to make a withdrawal of €100.
After waiting for over a week for the payment. I got the email below insted.



"Dear Simon,
Thank you for playing at Crazy Casino.

We have received your withdrawal request € 100.00.
Unfortunately, your withdrawal request was denied.
Reference number: 18273

Please contact our Support 24/7 for any additional information.

You can always review your transaction history in the CASHIER on the site.

We look forward to seeing you at Crazy Casino.

Enjoy,
Crazy Casino
Support team."

I then contacted the support team and they told me, they don't have much information but that i played a game i shouldn't play.

I would appreciate greatly if you guys could please help me with this matter. The amount is very small but I don't think casino that do things like this should be allowed to operate freely. I would also try to make a complain to the Cyprus authorities on this matter.

Thanks in anticipation.

Simon
Unseriöses Casino Crazy Spielothek
Grund Verletzung der Bonus-Bedingungen
Betrag €100

Diskussion

User name
AskGamblers Complaints Team has been provided with evidence on behalf management of Crazy Casino and we can confirm that player reverses his withdrawal and played them off. While we could understand player's frustration and disappointment of being left to wait for hours or days from the aforementioned casino brand to process his winnings, it is up to the player to refrain from reverse their winnings.

Once you played and lost your money it means there isn’t a valid subject to claim for and therefore this complaint is being rejected.
In a case of a disagreement with our decision, we encourage a player to seek further assistance from the relevant licensing authority directly.
The case is now officially closed.
User name loyalty-level-2
I didn't request refund, i made a withdrawal of € 100, i was expecting that to be paid in to my Neteller account. That withdrawal was made pending for over 3 weeks, even when i submitted my documents. So you clearly don't intend to pay out my winnings. The one thing i would say is that your casino is a cheat!
User name
Hello,
Crazy casino CS had refunded you with the 80 Euro's, they are not to blame for the fact that you played with it and didn't WD the monney.
User name loyalty-level-2
No, i didn't. As i mentioned in my earlier post, they were determined not to pay out my withdrawal and unfortunately there's no one to complain to in order to get them to pay out my withdrawal. So out of frustration i decided give up and never to play on that casino. And be more careful in the future with casinos out of the EU

Crazy Spielothek Beschwerde-Statistik

Gelöst 2 / 8
Durchschn. Betrag $2,324
Durchschn. Dauer 6 Tage
Durchschn. Antwortzeit 3 Tage

Screenshot

Crazy Spielothek Beschwerden

Alle eingegangenen Beschwerden ansehen
Crazy Casino - No response from verification team
Made withdrawal request of 1000€, verification asked for documents and I emailed these on 02/01/19. I've had one reply saying they are still checking documents, I've since asked them for an update but no replies.

I've sent several emails now and I've had no replies to any of them. Live chat will not give me any assistance as they don't deal with verifications and they advise I have to wait as verification can take time but will not tell me how long.
Status unsolved Ungelöst
€1,000
Crazy Casino - Pending Withdrawal for 9 days, No response from support
Everything started on October 11th. I was happy and had won 4250 euros. I received confirmation that the withdrawal was registered and pending. I would be contacted and it usually took 5 days before the money was transferred. I sent unsolicited all the documents they need. After this I heard nothing. No response. I have sent 5 e-mails where I have requested confirmation but no response. Now it has been 9 days. I have also chatted with live support. They can not do anything and ask me to send email to support. I have also asked for a phone number, but I have been notified to send an email.

In summary: My withdrawal is waiting for the 9th day and I receive no response from support on the e-mail I send. Having played online for many years at many casinos I find this abnormal.
Status solved Gelöst
€4,250
Crazy Casino - Account verification and withdrawal pending for weeks
My money is pending for a few weeks then it was cancelled then it's gone pending again I am a long time waiting for my money to be approved I played by the rules and I send in all the documents da were looking for and more 100 time but I am getting no response back from anyone and live chat are telling me that there not answers them too I have 800 Euro still pending please help ty
Status unsolved Ungelöst
€800
Crazy Casino - No response regarding a pending withdrawal of €3,941
I won 3.941 € at Crazycasinoclub.com januar 22 2018. I made a withdrawal. On my account is says “pending manual” I have sent them 12-15 e-mail to ask how to get my money. When I ask at the chat, They cant help but tell me to send e-mail to [email protected] But no respons. What Can I do to get my winning?
Status unsolved Ungelöst
€3,941
Crazy Casino - Close my account and refused paying
H there, this im a deposit i made in this casino and one withdraw request: 222262 Withdrawal €3,102.00 Neteller Pending Manual 01/30/18 05:32 PM 222128 Deposit €200.00 Neteller Approved 01/28/18 09:00 PM 216472 Deposit €210.00 Neteller Approved 01/15/18 09:51 AM 214841 Deposit €120.00 Neteller Approved 01/02/18 06:52 PM 214373 Deposit €100.00 Neteller Approved 01/01/18 08:04 PM 207989 Deposit €250.00 Neteller Approved 12/10/17 04:18 PM 206708 Deposit €250.00 Neteller Approved 12/03/17 05:31 PM I cannot login anymore to my account, please help me to have my withdraw processed I deposited a lot of money in this casino and they froze my account after the first win. Thanks
Status unsolved Ungelöst
€3,102
Crazy Casino - Wrongful information and delayed payment
Hi, I made a withdrawal on the 18th Jan, I was told that this would take five working days, I wasn’t contacted and no confirmation of withdrawal was received, I contacted the casino and they asked for verification documents, I sent them over straight awayand still haven’t heard back from them, today I was told on chat that I needed to cancel my withdrawal and withdraw again, i did this and now it states that I can’t withdraw, I’ve contacted the casino and nothing, this has now set me back another five working days, I’ve spoken to a few chat people and they keep saying just contact finance who don’t respond, all I want to do is withdraw my balance,.
Status unsolved Ungelöst
£1,000
Crazy Casino - Declined my withdrawal without any further justification
I deposited 20 with a bonus code cy380 I think.but I played through the requirment. And cashed out 1600 then they sent me an email saying my withdrawl was denied. I made sure I didn't gamble over the 30% my deposit do they would pay out but now they are saying irregular play. I played the casino like I always do nothing irregular about it. It's a lot of money and I need to know exactly and see exactly what they r seeing that I was playing irregular.
Status unsolved Ungelöst
€1,600
Crazy Casino - Bonus wagering on NetEnt slots now allowed?!
Hi. Before I created an account on Crazy Casino I read through their terms and conditions because I wanted to be sure that I could wager the bonus money on Netent slots. In the T&C it says "Wagering Contribution Table Slots (all varieties) - 100%" It does not say anything about that you can't play NetEnt games with your bonusmoney. So I deposited 60 euro, but whenever I tried to open a slot from NetEnt I got the message saying that you can only play this game with real money... So I contacted their support, and the first I spoke to said that you can only play these games with real money, and I answered that this doesn't say in you T&C and shortly after he left me hanging and closed the chat. So I contacted them again, and this other guy said the same thing, so I answered the same thing.. And when I asked to get a copy of our chat, he closed the chat. So what to do? What are my rights? Thank you, Felix Svedberg
Status solved Gelöst
Wir verwenden Cookies, um sicherzustellen, dass Sie die bestmögliche Erfahrung auf unserer Website machen.
Auch auf dieser Seite werden Cookies verwendet. Indem Sie die Seite nutzen, stimmen Sie der Cookie-Nutzung zu.
Mehr über Cookies
Melden Sie sich für Casino-Updates und Angebote an
icon-document

Weitere Einzelheiten finden Sie in den Datenschutz - und Cookie-Richtlinien. Sie können den Erhalt zukünftiger Marketingmitteilungen jederzeit abbestellen.

© 2006-2026 AskGamblers.com