I made a withdrawal request on June 11, 2022, for $500.00, which, by the casino's terms, was the max cashout for the deposit bonus I used. My account is fully verified. I have received one response from support to the three emails I have sent. I have attempted to inquire via live chat everyday for the last two weeks, receiving a response from a customer service agent only twice. Both stated they had escalated my withdrawal and that I would be paid " soon." When I asked first a definition of "soon," the CSR disconnected.
Beschwerde-Info
Hi Pompano76,
Your case is being investigated as this is quite an unusual delay.
If there are no terms broken or any fraud connections to your account, we'll make sure your withdrawal is paid promptly.
Thank you for your patience with this matter.
Best regards,
DaVinci's Gold
DaVincis Gold has made it right. Thank you. Resolved

Dear all,
As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.
We thank both parties for their assistance during the complaint process.
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