Was ist neu

  • Was ist neu
  • Nachricht
Suchen
Suche nach über 1.000 Casinos, Spielautomaten, Boni

Zuletzt durchgeführte Suchen

Löschen

Benachrichtigungen
konnten nicht geladen werden.

Aktualisieren

Sie haben
keine
Benachrichtigungen.

Aktualisieren
Alles anzeigen

Benachrichtigungen
konnten nicht geladen werden.

Aktualisieren

Sie haben
keine
Benachrichtigungen.

Aktualisieren
Alles anzeigen

Da Vinci's Gold Casino - Applying ridiculous exchange rates on card deposits

GELÖST

Beschwerde-Info

Unseriöses Casino

Da Vinci's Gold Spielothek

Betrag

€ 34

Putriknr1 Schweden
Veröffentlicht am 7. November 2020

Attached what happens when you deposit 350 euro to Da Vinci`s gold and have a creditcard in SEK. Da Vincis Gold use the transactioncompany Payofix.

350 euro is with current rate 3604 SEK. Payofix take 3952 SEK from my creditcard with this transaction. That means i loose 34 euro!!!

34 euro for a deposit of 350 euro is almost 10% !!

Attached you can see what payofix says about the transactions.

And!! I know how my creditcard works! They dont charge anything and use the current rate at the market.

The thing here is also that payofix dont charge my creditcard in euro. They charge in YUAN.

Its so obvious its a fraud behaviour here.

Ive been talking with both payofix and Da Vincis gold because i have deposit before also and its always like this (yes, i know im stupid to have been depositing again). They say...we dont benefit from this, we dont charge, bla.bla.bla

Maybe they dont charge, but they charge in the way that they use their own scam-rate. Thats why they dont charge in Euro. They instead charge in YUAN.

Veröffentlicht am 8. November 2020

Hi Putriknr1,

We understand this can be an issue for some players and we are constantly looking for better and better processing companies.

We have a term on our site regarding the extra fees that may be involved during credit card transactions:

https:­//d­avi­nci­sgo­ld.c­om­/te­rms­-of­-us­e.php

When depositing with debit/credit card, additional third-party costs may be applied by the Player's credit card company and/or the card associations and as such are beyond the Company's control. Please note that you may be charged an additional foreign transaction fee per transaction depending on the deposited amount by the credit card processing banks. Usually, foreign transaction fees are a percentage of the amount of each foreign currency purchase, with no minimum or maximum, reaching even 6-8% at times. These are fees charged by the transaction processors such as VISA and MC. Most issuing banks choose to pass this fee along to their customer.

---

Please note that our operation do not collect a single cent of these fees; they are processed and collected by financial institutions involved.

Thank you for your understanding.

DVG Management

Putriknr1 Schweden
Veröffentlicht am 8. November 2020

Im, sorry. But my creditcardcompany dont charge anything and use the current exchange rate thats on the market. This is why i choose this card.

And in the email that is attached here that is from payofix they say it can be a charge up to 5 usd. This is 34 euro!!

And they say nor them or nor you benefit from this. So who is it?

34 euro!!! Its ridicoulus. Who is the thief here? Its terrible if you dont have any control!

How much can it be next time? 100 euro, maybe 200? Absolutely like stolen money this. And its not the first time!

Veröffentlicht am 9. November 2020

Hi Putriknr1,

There are several factors to consider, banks for one, don't always exchange at the exact market's exchange rate. Some banks may exchange at a favorable rate.

As this belongs to the processing industry, we can't confirm where the charges are made. We are simply using a third-party to process deposits. Again, our operation does not collect any fees above the deposit amount. In fact, we collect much less than what players deposits as we have to pay high fees on top to the processing company. If you want to pursue this matter further, we suggest you start consulting your bank on how the banking industry works in relation to processing companies.

We have stated it clearly in our terms: Usually, foreign transaction fees are a percentage of the amount of each foreign currency purchase, with no minimum or maximum.

Thank you for your understanding.

DVG Management

Putriknr1 Schweden
Veröffentlicht am 9. November 2020

My bank dont charge. I know this. I also know they have fair rate.

Ok. Then you dont know then. Maybe one deposit goes around to several processing companies that take the rate they want. Its like a lottery how much you are going to loose.

So its not only you, payofix and my bank thats involved in this transaction? Because if it is, and its not my bank (creditcard) and you say its not you it must be payofix that i would say steal 34 euro. But payofix also say its not them.

Do you think anyone would like to deposit if they have to pay this much? At other places its not this transaction cost. Ive deposited other places with no problem. It should be your responsible to check this out so customers dont have to feal scammed. Up to you, but i wish the word could be spread so people that deposit with creditcards know this. Of course its not a normal cost this.

Veröffentlicht am 9. November 2020

Hi Putriknr1,

As we said in the beginning, we are always looking for better processing options and hope to have new solutions for our players in the coming weeks. Our hope is that the fees to players will be close to negligible with the new solutions soon coming to our brand.

Thank you for your understanding.

DVG Management

Putriknr1 Schweden
Veröffentlicht am 10. November 2020

ok! But it is as it should when i get charged in YUAN from a chinese company, when i deposit in euro to you?

Veröffentlicht am 10. November 2020

Hi Putriknr1,

The technicalities of the processing belong to the processor company. At this point, we have no further information to share with you as we do not operate the processing company, it is a third-party service we employ.

Thank you for your understanding.

DVG Management

AskGamblers
Veröffentlicht am 10. November 2020

Dear Da Vinci's Gold Casino,

AskGamblers Casino Complaint Team would kindly ask you to reconsider your decision and refund the extra fee that was charged to the player. We believe that these fees are way to high, and that you have most probably been aware of the payment processor's policy and fees they implement.

We would also like to use this opportunity to encourage you to consider changing your payment processor as well, to avoid possible similar issues in the future

Thanks in advance for your cooperation.

Veröffentlicht am 11. November 2020

Hi,

We will be happy to make an exception this time and reimburse the player for the unusual high fees.

Putriknr1 could you please provide us with your username in the casino and will be happy to add the fees to your account, no strings attached.

Best regards,

DVG Management

Putriknr1 Schweden
Veröffentlicht am 11. November 2020

ok. Where do i send my username?

Da Vinci's Gold Spielothek Beschwerden

  • 6 von 7 gelöst
  • 1 Tag Durchschn. Antwortzeit
  • 2 Tagen Durchschn. Lebensdauer
  • 96 USD Durchschn. Betrag

Haben Sie Probleme mit Da Vinci's Gold Spielothek?