Dear AskGamblers,
I am writing to you regarding an issue I have encountered with the Cryptoleo betting organization. My account with this organization was blocked several weeks ago, and despite my attempts to seek clarification through their technical support, I have been unsuccessful.
The problem lies in the fact that my account was blocked, and I have not been provided with clear explanations for this action. I am an honest player and have no idea why my account might have been blocked. There are funds remaining in my account to which I am unable to access, and it has been over a month since the account was blocked.
I have reached out to the betting organization through their website chat and email, but I have not received a satisfactory response. This situation is causing me serious concern as I cannot access my funds and do not know how to resolve this issue.
Attached to this email, you will find screenshots providing evidence of the communication attempts I made with Cryptoleo's technical support.
I kindly request you to consider this communication and assist me in obtaining explanations from the Cryptoleo betting organization regarding the reasons for blocking my account. I also seek your assistance in restoring access to my account and my funds.
Thank you for your attention to this matter. I hope for your assistance and support in resolving this issue.
Yours sincerely,
SixHouers
Beschwerde-Info
Dear @SixHouers,
The AskGamblers Complaint Team kindly asks you to clarify the total amount of the disputed payment/s.
Please keep in mind that, as per the AGCCS Guidelines, providing updates in a timely manner is a must.
Thanks for cooperating with the AskGamblers Complaint Team.
Hello, dear AskGamblers!
Thank you for helping me resolve my issue. There are $6570 in my account that I cannot access because my account has been blocked.
Dear @SixHouers,
Thank you for sharing your experience with us and we are sorry for the inconvenience you had.
Your gaming account has been closed due to violation of our terms and conditions by creating more than one gaming account. According to our terms and conditions, paragraph 5.2 you can only have 1 gaming account. I'll quote a rule "If you attempt to open more than one account, all accounts you try to open may be blocked or closed and any bets may be voided. Also, any returns, deposits, winnings, or bonuses which you have gained or accrued during such time as the duplicate account was active will be forfeited." To examine the case in more detail the specialists requested documents, but they were not provided within a reasonable time.
Best regards,
CryptoLeo Team.
Dear ASKGAMBLERS,
we provided you via email with all the necessary information regarding this case. Thank you for your collaboration.
Best regards,
CryptoLeo Team.
Dear AskGamblers and Cryptoleo, this can't be happening. It must be some kind of mistake. I only have one account, and it's blocked...
Dear all,
Following a careful review and consideration of all the information, details and proof presented by CryptoLeo Casino management, the AskGamblers Complaint Team reached the conclusion that CryptoLeo Casino management acted in accordance with their Terms and Conditions.
Further more, since complainant had created two accounts and in order to submit two different complaints, the AskGamblers Complaint Team made a decision to reject this complaint and to impose a permanent ban on both player's accounts to use our services from now on.
The AskGamblers Team maintains zero tolerance towards players trying to abuse our complaint service and not using it in a good faith.
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