Beschwerde #48 Cbet Casino

Refusing to pay 12k

Von ovco

vor 3 Jahren

Hello. My name is <removed name>. I am sending you this email in order to help me to get a big amount of money that CBET.GG casino is trying to confiscate from me.

To get things from the beginning and in the right order I will describe you exactly the situation I am with Cbet right now.

I opened an account with them on 15 December 2022. With the opening of my account I have send them all documents in order to fully verify my account. As soon as my details were verified I deposited money on their site and started betting. Ive had both wins and losses and at some point I've decided to withdraw some of the money. As soon as i did i was notified that my withdrawal request could not be processed due to technical bugs in their system. They told me that the problem will be resolved in a short time frame and then I will be able to withdraw.

Couple of days later they have informed me that the problem is resolved and that I could now proceed to make my withdrawal with crypto. So I've requested my withdrawal again and they did process it normally. Note that this whole thing occurred 3-4 times. In other words 3-4 times that I've tried to withdraw they were telling me that they had some technical issues and that the problem would be resolved within 1-2 days. Fortunately up to that point they did process the withdrawals with some delay. At that point I felt confident that the site is safe to use and therefore I continued with my betting.

And we come on January 2023 where I've had an amazing streak with winning bets that made my balance grow substantially. With that balance being in my account I continued betting and at the same time tried to make a withdrawal. However when I clicked on the withdrawal link there was an immediate error saying action could not be processed. So I've decided to contact them about this and they told me that there was a technical bug again and this should be resolved soon. From my side I continued betting normally waiting for the problem to be resolved.

On January 11th i tried to login into my account but this was not possible since their system was saying account is blocked / or doesn't exist. My next step was to live chat with them asking what's going wrong. Their reply was that my account has been suspended due to some anomalies. At that point I told them that I have a big amount of money sitting on my account and I would like to withdraw my money. Their response was that the relevant department will get back to me soon and that they couldn't provide me with any further details.

On January 16th I got an email from them saying that my account is closed and all my money would not be paid.

Note that at that time my balance was 11143,41 Eur + 1500 USDT (crypto money) + more or less 1500 eur that I had on pending bets. In other words my total funds in CBET was approximately 15000 Eur.

Attached you will find documentation proving all I am saying above. I hope you can help me get my money back. Please let me know if I can proceed with any further measures besides this because as you understand its a big amount of money and of course I cannot let CBET just confiscate this big amount of money like this.

I am looking forward to your reply.

Sincerely,

Unseriöses Casino Cbet Casino

Grund Abgelehnte Auszahlung

Betrag €12643.41

Diskussion

AskGamblers

• Support Team

vor 3 Jahren

Dear all,

This complaint has been reopened as per the submitter's request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved in the dispute reach a satisfactory resolution.

AskGamblers

• Support Team

vor 3 Jahren

Dear Cbet Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Cbet Casino Beschwerde-Statistik

Gelöst 7 / 44

Durchschn. Betrag $6,060

Durchschn. Dauer 7 Tage

Durchschn. Antwortzeit 3 Tage

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