Beschwerde #53 Cbet Casino

Cbet gg Blocked my account without explanation

Von DejanSipak

vor 3 Jahren

Hello there,

Hereby I'm asking for your help as I'm getting desperate already.

Few days ago, on the 27th of January I received an e-mail stating that my account will be closed due to "sportbook fraud". (Please note I haven't placed any sports bets as you can see on my account) They told me I need to withdraw my money that I won before 27th of January and then they will close my account. I asked for an explanation as I know I haven't done anything illegal and I played as per terms and conditions that I agreed to. Still I have no answer from them. On the 26th of January I won jackpot of €7000 in a game called Silver & Gold mine and that was also my balance on the account. According to the e-mail received, I should be able to withdraw this money out before closure of the account.

From e-mail:"In order to find the best compromise for you, we have taken the decision to withdraw your money. Once this is done, your account will be permanently closed without any means of reopening"

I managed to get some money out, but there is still €3500 left on my account which is now blocked and I cannot access it anymore.

Please, I need your help as I don't know what is happening or what can I do. I played Casino slots only. Not more than 10 different games. I haven't done anything illegal. I need some explanation and help from your side.

You don't need to reactivate my account, but I beg you to send me the remaining balance that I still have there. I have family and kids and I could really use that money.

I was told I could get this money out before they close my account, so please let me get it out.

Please help me.

I attached to this e-mail all the screenshots of the E-mail I received and also my remaining Balance. (screenshots made yesterday at 1:30, before they blocked my account). In one of the screenshots you can see that my last attempt to withdraw money has been rejected.

Yesterday I reached out to customer support to ask for help and now they don't give me access to it anymore for no obvious reason.

My details are as follows:

< personal information removed >

Let me know if you need any more information or verification documents.

Once again,

I beg you to help me as I don't know what or why is happening. I hope you understand my situation.

Thanks you for your time

Kind regards,

< full name removed >

Unseriöses Casino Cbet Casino

Grund Kontolöschung

Betrag €3500

Diskussion

AskGamblers

• Support Team

vor 3 Jahren

Dear Cbet Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Cbet Casino Beschwerde-Statistik

Gelöst 7 / 44

Durchschn. Betrag $6,060

Durchschn. Dauer 7 Tage

Durchschn. Antwortzeit 3 Tage

Cbet Casino Beschwerden

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Account permanently blocked

On October 9, 2024, Cbet.gg permanently blocked my account without
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pattern." No specific details were provided — no games, no dates,
no reference to any Terms and Conditions clause violated.

At the time of the block, my account balance was approximately
USD 2,600. These funds have not been returned.

I have contacted Cbet.gg multiple times requesting an explanation
and the return of my funds. The only response I received was the
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letter, the email address [email protected] returned
"Address not found" — the casino's only provided contact email
no longer exists.

Having a gaming strategy or play pattern is not a violation of any
legitimate Terms and Conditions. I did not violate any rules.
I am requesting the immediate return of my full balance of
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All account verifications are fully completed, including KYC and Telegram verification.

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After researching online, I learned that the casino had reportedly shut down / was closed, which is very concerning while my funds remain pending.

I am requesting AskGamblers’ assistance to help resolve this issue and obtain my withdrawal.

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Hello,

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The site was undergoing maintenance when my account was closed without explanation.

I'm joining this effort to help you, and I'm going to take all possible steps to recover my money, as well as leave negative reviews of Cbet everywhere if I don't get a resolution, because this is theft.

Thank you for reading.

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I contacted their customer service this morning, and she (her name is Valentine) told me to swap my TRX for another crypto and then try the withdrawal again. She said she was confident it would work.

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Date of deposit: Dec 27, 2025, 19:10:04

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