I made a withdrawal request on the 29th of December 2025, which was rejected, with Cbet and its cs reps (upon contacting them) telling me the node provider was overloaded, and to wait patiently for 72 hours to expire, after which I’ll be able to make a withdrawal successfully.
The 72 hours expired on Jan 2, 11:50 pm WAT, and I made another request only for it to be rejected again 2 hours later.
I contacted their customer service this morning, and she (her name is Valentine) told me to swap my TRX for another crypto and then try the withdrawal again. She said she was confident it would work.
I did exactly as told and tried withdrawing again, only to receive an error that my action was blocked and to contact support for more details.
Valentine was still on the chat, and when I informed her about the new issue, she told me to try it again on a different browser and a different device. I did all that to no avail.
Then she says she has created a ticket to the relevant department, and it would take another 72 hours for analysis, but even worse, it might take longer.
I also noticed all their games and markets are no longer available, as though they’re shutting down their second website Cbet.gg, and moving entirely to Cgg.bet.br. I asked about this, and the cs rep told me it was just maintenance, but in his own words, when this maintenance would be over, they didn’t know.
I implore AskGamblers to assist in retrieving my balance from Cbet.gg as soon as possible.
Thank you for your help in advance.
