Beschwerde #30 Cazimbo Casino

Still waiting 400

Von Arkadiusz Z.

vor 1 Tag

The withdrawal request I submitted on June 8 has still not been approved or processed as of today. I have been waiting for more than five days without receiving any clear explanation regarding the delay. Every time I contact support, I receive the same response apologizing for the inconvenience and asking me to continue waiting. This situation is becoming increasingly frustrating, as I have not been given any estimated processing time or specific reason for the delay. I would appreciate an immediate update on the status of my withdrawal request and a clear explanation of when I can expect the funds to be released.

Unseriöses Casino Cazimbo Casino

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Betrag zł400

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Cazimbo Casino Beschwerde-Statistik

Gelöst 9 / 10

Durchschn. Betrag $6,423

Durchschn. Dauer 7 Tage

Durchschn. Antwortzeit 1 Tag

Cazimbo Casino Beschwerden

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Spielsucht

Sehr geehrte Damen und Herren,

ich wende mich an Sie, um eine formelle Beschwerde gegen das Cazimbo Online-Casino einzureichen. Es geht um die wiederholten Verstöße gegen den Spielerschutz, die mich als betroffenen Spieler schwer beeinträchtigt haben. Im Folgenden möchte ich die wichtigsten Punkte meiner Beschwerde darlegen:

1. Verstoß gegen den Spielerschutz:
Ich habe mehrmals klar und deutlich darauf hingewiesen, dass ich unter Spielsucht leide und dass mein Leben durch das Glücksspiel beeinträchtigt wurde. Trotz meiner ausdrücklichen Bitte, mein Konto dauerhaft zu sperren, habe ich mehrfach erlebt, dass mein Konto erneut freigeschaltet wurde, was zu weiteren finanziellen Verlusten führte. Dies stellt einen klaren Verstoß gegen den § 4 des Glücksspielstaatsvertrags (GlüStV) dar, welcher den verantwortungsbewussten Umgang mit Spielsucht und den Schutz von gefährdeten Spielern regelt.

2. Ignorieren meiner Spielsucht:
In mehreren E-Mails habe ich den Support des Casinos auf meine Spielsucht hingewiesen und darum gebeten, mein Konto dauerhaft zu sperren. Leider wurde meine Bitte wiederholt ignoriert, was in direktem Widerspruch zu den Anforderungen der zuständigen Glücksspielaufsichtsbehörden steht. Gemäß § 4 Abs. 3 GlüStV sind Anbieter verpflichtet, Spieler, die sich als spielsüchtig identifizieren, den Zugang zu ihrem Konto zu verwehren und eine verantwortungsvolle Kommunikation sicherzustellen.

3. Täuschung durch die Bestätigungsmail:
Ich erhielt eine Bestätigungsmail, in der mir mitgeteilt wurde, dass mein Konto dauerhaft gesperrt sei. Diese Information stellte sich jedoch als falsch heraus, da mein Konto nach wenigen Tagen wieder zugänglich war. Dies stellt nicht nur einen Verstoß gegen die Transparenzpflichten des Anbieters dar, sondern auch einen unlauteren Geschäftspraktiken, die nach § 5 des UWG (Gesetz gegen den unlauteren Wettbewerb) unzulässig sind.

4. Blockierung meines Zugangs und fehlende Rückmeldung:
Als ich versuchte, den Support erneut zu kontaktieren, um mein Anliegen zu klären und eine Rückforderung meiner Verluste zu besprechen, wurde ich ohne Vorwarnung blockiert. Die einzige Antwort, die ich erhielt, war, dass ich eine E-Mail erhalten würde, was jedoch nie der Fall war. Diese unprofessionelle und kundenfeindliche Praxis ist unzulässig und verstößt gegen das Verbraucherrecht gemäß § 8 Abs. 1 des Bürgerlichen Gesetzbuches (BGB), welches den Anspruch auf faire Behandlung und Kommunikation garantiert.

5. Forderung nach Rückerstattung meiner Verluste:
Angesichts der wiederholten Verstöße gegen die geltenden gesetzlichen Bestimmungen und die unzureichende Unterstützung durch den Kundenservice fordere ich hiermit eine vollständige Rückerstattung meiner Verluste, die durch die wiederholte Freischaltung meines Kontos und den Mangel an angemessener Unterstützung entstanden sind.

6. Weitere Schritte:
Sollte das Casino keine zufriedenstellende Lösung anbieten, behalte ich mir vor, die zuständigen Aufsichtsbehörden zu informieren. Hierzu gehören unter anderem die zuständige Glücksspielaufsichtsbehörde und gegebenenfalls der Verbraucherschutz. Ich werde ebenfalls in Erwägung ziehen, rechtliche Schritte einzuleiten, um meine Verluste zurückzufordern und weitere Spieler vor ähnlichen Erfahrungen zu schützen.

Ich bitte um eine schriftliche Stellungnahme und eine Klärung dieser Angelegenheit innerhalb von 14 Tagen. Andernfalls sehe ich mich gezwungen, weitere rechtliche Schritte einzuleiten.

Ungelöst

€40,000

Payment delayed still waiting for withdrawals

Hello I have pending withdrawals from 24,25th and 26th February today is past 5 business days for oldest one still not received.

Even tho support live chat told me last night i would receive any moment now and that it was in final stages..., no update on other withdrawals either just same response from customer service.

Over and over, have been more then enough patient, total withdrawal amount is 972, one of them is 115, other is 357, other is 500, please would like to get this paid out and resolved.

Taking so long hope u can help have good day.

Gelöst

$972

Delayed withdrawal on verified account

Hello AskGamblers,

The reason for my contact today is because Cazimbo Casino is not paying my 500EUR withdrawal after 6 bussiness days, when I try to contact their support team through Live Chat, it's always the same robotic answer that tells me to keep waiting without any updates, and when I contact their email I get no answers at all.

My Withdrawal ID: 9ad4379a-32a8-49a0-ba6d-68b26417d922 (500EUR)

I'm afraid I will not receive my money, so I contact you guys as my last option to help me in this case.

Gelöst

€1,500

Payouts delayed for two weeks

I have two €500 withdrawals made on 15/09 and 16/09.

Terms of Cazimbo are saying that withdrawals should be processed under three business days; however, I'm still being told by support through live chat that they are experiencing a important number of withdrawals, delaying the process.

It seems that Cazimbo is stalling in order to avoid paying.

Could you please help?

Gelöst

€1,000

Account not closed self exclusion

Hello, I'm here because I'm having a problem with the Cazimbo website and I'm filing a complaint before the situation gets any worse. I'm an addicted and sick gambler. I emailed the casino to close my account due to my addiction and to keep the small balance, as stipulated in the terms and conditions. Despite my emails and chat requests, the service hasn't responded. My account is still open, and I'm afraid to continue betting. In fact, since August 4th, the date of my request, I've lost €81, which I'm requesting a refund of today because I would never have bet if the site had closed my account. I forwarded the request to three of their recipients. Thank you to the casino for closing my account and refunding €81. Sincerely,

Gelöst

€81

Blocked account with 15500 EUR balance

I had a very big win on the Sugar Rush 1000 slot by Pragmatic Play and accumulated total winnings of €18,000. After a few successful withdrawals, I kept playing and even deposited more funds to remain active.

Suddenly, my account was blocked without warning. The casino claimed there were “multiple failed login attempts” — something I never did — and then said the account was closed because the casino is “shutting down.”

However, this is false. The Cazimbo website is fully functional, accepting new players and deposits. This proves that the given explanation was misleading.

My account currently holds a balance of €14,000, and I have three pending withdrawals of €500 each. I have passed all verifications and did not violate any terms and conditions. I played fair and won legitimately.

It appears that the account was closed simply because of the high amount I won. This is abusive behavior and unacceptable from a licensed casino.

I have sent daily emails to the casino ([email protected], [email protected]) and also to the parent company Rabidi N.V. ([email protected], [email protected]), but I am being ignored.

I kindly ask AskGamblers to intervene and help me recover my rightful winnings. I am attaching screenshots to support my complaint.

Thank you.

Gelöst

€15,500

Casino has had some issues with their cashier

I have made my first and only deposit at Cazimbo in the beginning of February. I managed to win a little bit, so on 5th of February, I wanted to withdraw my full balance of 270 EUR.

Cazimbo has had some issues with their cashier, which resulted in me not being able to request my withdrawal. There were no withdrawal options available, and there was a false error message saying "a withdrawal is only possible after a deposit". Also my initial deposit was not shown in the account history. It is noteworthy, that my deposit was made via my bank within a PnP system, so it should be a fairly easy thing to follow up on.

I contacted customer support, who advised me and explained that they would pay out my full balance out manually. This request was made on 5th of February.

I have contacted Cazimbo several times, and the answer has always been the same – they are still processing my manual withdrawal request. I have not received any real update on this matter, and Cazimbo has not replied to any of my emails either. The only reply I've gotten has been "there is a slight delay".

I also submitted a complaint according to the casino's terms and conditions, but I have not received any reply. The official complaint was sent on 26th of February.

Gelöst

€270

Fifteen days and no withdrawal received yet

Dear AskGamblers team,

I placed a withdrawal of 189.98$ on 2nd January 2025 and haven't received it yet after multiple talks with the live chat.

The live chat is useless as I reached out to them 3-4 times but they always answer the same thing again and again.

All my documents are verified and approved, still, they say there is a queue and keep delaying my payment.

Dear AskGamblers team, please do something about this Cazimbo Casino, this is clearly harassment as my funds are stuck there and I need them, even after all verifications, they keep holding them without a reason.

Kindly look into this matter urgently.

Thank you

Gelöst

$190

Withdrawal pending for 11 days

Dear AskGamblers team,

I requested a withdrawal of 134$ on 16th December 2024. And still haven't received the same.

The live chat is useless as I reached out to them 3-4 times but they always answer the same thing again and again.

All my documents are verified and approved, still, they say there is a queue and keep delaying my payment.

Dear AskGamblers team, please do something about this casino OhMySpins.

This is clearly harassment as my funds are stuck there and I need them.

Even after all verifications, they keep holding them without a reason.

Kindly look into this matter urgently.

Thank you

Gelöst

$134

Extra long withdrawal time and poor inconsistent CS

To whom it may concern,

I am writing to complain cazimbo casino on their ridiculous withdrawal time and their poor customer service resulting being cut off without any resolution to a problem.

I made a withdrawal request on the 2nd July, as their site stated that it takes three working days for them to process the withdrawal which is fine, so I waited until the 5th, with no updates for 3 days which concerned me, so i asked again, the CS said it was due to server disconnection which reset the date and said will p notification or any information regarding the progress, I went to ask the customer service, the first customer service representative said it's still being processed, but at the end of the conversation, i realized my withdrawal date was increased proceed as usual (shouldb e same day then) 24 hours later I didnt get my withdrawal, so I asked CS again, now they said I cancelled the withdrawal so i gotta wait another 3 days, I gave them until the 11th I still havent got my withdrawal, this time the CS said will do a manual withdrawal if i dont get it by the end of the day, and surprise surprise I contact them at the end of the day they still give me the same answer, and pretend the manual withdrawal option did not exist. They can just continue to stall all payments if they want to this way. with no other options available keeping the issue unresolved and no transparency to follow up the progress. I have kept all transcripts, please let me know if you need. Until this very moment its been more than a week I still haven't got my payment.

Gelöst