Beschwerde #5 CasinOK

Deposit not credit 1000 USD

Von Pablo C.

vor 1 Monat

Good afternoon. On April 4th, I made a deposit of USD 1000 into the casino using USDT BEP20 (I've attached a screenshot of my wallet with the payment confirmation). The deposit was never credited to my casino account. I've contacted support several times via live chat and email, and the response is always that they are investigating. Could you please help me get my money credited to the casino? I've attached screenshots of my email and chat conversations.

Unseriöses Casino CasinOK

Grund Einzahlung nicht gutgeschrieben

Betrag $1000

Diskussion

AskGamblers

• Support Team

vor 1 Monat

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

pablofco1

• Argentinien

vor 1 Monat

Hello. Today I received the credit in my Casinok account. Thabks all for the help

CasinOK

• Representative

vor 1 Monat

Hello PABLOFCO1,

Thank you for providing the detailed screenshots and transaction confirmation regarding your deposit from April 4th. We sincerely apologize for the delay in crediting these funds to your account.

We would like to clarify the current status of your case:

Our technical and payments departments are actively investigating this transaction. Since the deposit involves a blockchain transfer (USDT BEP20), we are currently coordinating with our third-party payment provider to locate the funds within the gateway.

This process requires a synchronized audit between our platform and the payment processor's internal logs. Unfortunately, this verification depends on the provider's response time, which can occasionally take longer than a standard deposit.

Please be assured that once the provider confirms the successful receipt and routing of the funds, they will be credited to your casino balance immediately.

We appreciate your patience while we work with our partners to resolve this technical discrepancy. We will provide another update as soon as we receive a definitive status from the payment gateway.

Best regards,
CasinOK Management Team

AskGamblers

• Support Team

vor 1 Monat

Dear CasinOK,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

CasinOK Beschwerde-Statistik

Gelöst 3 / 3

Durchschn. Betrag $359

Durchschn. Dauer N/A

Durchschn. Antwortzeit N/A

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Hello, I made a deposit via Skrill. My 50 euros is still missing, and they can't figure out where my money went... After 7 days of waiting still nothing, support is useless... I never had problems with deposit via Skrill, this is getting annoying...

This is their response:

Thank you for your email.

We fully understand how concerning this situation may be, especially when it involves your funds, and we sincerely appreciate your continued patience and understanding while we carefully review the matter. Please accept our apologies for any inconvenience caused.

Kindly be informed that the investigation is still ongoing, and at this time, there are no new updates to share.

However, we want to reassure you that your funds are safe and not lost.

As soon as the issue is fully resolved, the funds will be returned to your account accordingly.

We recognize the importance of a timely resolution and want to assure you that your case is being treated with the highest priority.

Our team is actively working on it, and we remain committed to keeping you informed every step of the way.

As soon as there is any progress or additional information, we will notify you immediately via email.

Should you have any further questions, please do not hesitate to reach out to us.

Wishing you a pleasant day ahead!

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I think it would be fair to make me a refund of my deposit (94.5 doge).

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