Beschwerde #1 CasinoAndYou

Profile issue Unable to verify mobile number due to OTP issue

Von Sachin N.

vor 10 Monaten

Hi Askgambler Team,
I would like to highlight the serious issue about my profile on casinoandyou casino. I registered on the site on 03/07/2025 and filled all the details except mobile number because I tried multiple times from multiple devices and different alternative numbers but unfortunately none of the number verified because OTP is not coming in the mobile. I did my first deposit and reached to support because bonus not credited, support team told mobile number field is empty in profile section and they also not able to add the number given by me since it's out of scope. They do not have any resolution over SMS issue and suggested me to write email to support team along with my id proof used for verification. I immediately sent an email to support team but there no any single reply from support team even I sent reminder topup as well . This issue has become serious concern for me since my deposit is still there in my account and I am feeling helpless. I request you to kindly add 'casinoandyou' support team member here to provide the solution since they are not responding me on chat and emails. Thanks in advance.

Unseriöses Casino CasinoAndYou

Grund Probleme bei der Registrierung

Diskussion

AskGamblers

• Support Team

vor 1 Monat

Dear all,

Following a careful review and consideration of all the information, details and/or proof presented by the parties during the complaint process, the AskGamblers Complaint Team reached the conclusion that CasinoAndYou management acted in accordance with their Terms and Conditions.

Based on the abovementioned information, the AskGamblers Complaint Team considers this case resolved and it is now officially closed. While we understand this might not be the outcome expected by the complainant, we would like to remind you that, in case of a disagreement with our decision, further assistance on the matter could be requested from the relevant regulatory body and/or appointed ADR entity.

svn130893

• Indien • 3 Bewertungen

vor 1 Monat

Askgamblers team, I am facing bad error 500 while replying to this complaint with or without attachments in reply. Please ignore/delete duplicate replies. I am sending evidence via email.

svn130893

• Indien • 3 Bewertungen

vor 1 Monat

Dear Askgamblers, let me clear the confusion of casinoandyou representative here,
They offered me GIFT instead of welcome bonus. And gift was not offered on my first deposit as well it was claimed by me from random promotional emails.

Let me clear gift and bonus first.

Bonus: Can be played for slots even if your real money wallet is empty. Means you can wager bonus using bonus amount itself.

Gift: Fixed amount or FS than can be converted into real cash only after completing given wagering with REAL MONEY ONLY.

Gift and bonuses have separate wallets on casino.

You can either choose bonus or real money while having active bonus. And you can only play with real money while having active gifts.

While opening any game, user gets popup to select the real money wallet or bonus money wallet for gameplay. In my case, it wasn't. It was fixed amount offered via email promotion.

Please refer attached snapshots of my entire wallet history and chat discussion as well.

svn130893

• Indien • 3 Bewertungen

vor 1 Monat

Dear Askgamblers,

OTP issue is resolved but the welcome bonus was not declined by me rather system automatically cancelled it. I never declined welcome bonus if received any.

I request casinoandyou team to reinvestigate bonus history and do the needful as per promised bonus mentioned on the website.

The OTP issue was not from my end it was purely from their side.

CasinoAndYou Beschwerde-Statistik

Gelöst 2 / 2

Durchschn. Betrag $53

Durchschn. Dauer N/A

Durchschn. Antwortzeit N/A

CasinoAndYou Beschwerden

Alle eingegangenen Beschwerden ansehen

Declined payment again and again

Player ID: 1639309951

Ticket: 9221848

I am filing this complaint for REPEAT FRAUD by CasinoAndYou. They approved my withdrawals TWICE and rejected both without paying.

INCIDENT 1 - 18.04.2026:

1. Date: 18.04.2026 (06:37)

2. Amount: 14800 PKR

3. Status: APPROVED by CasinoAndYou

4. Result: Later REJECTED without payment or consent. Screenshot attached.

INCIDENT 2 - 24.04.2026 to 27.04.2026:

1. Date: 24.04.2026 - New withdrawal 14799 PKR APPROVED

2. Date: 27.04.2026 14:05 - Same withdrawal REJECTED by operator

3. Reason given: "Payment processing error."

4. Result: Funds returned to balance as 14800 Re. I have NOT touched it. Screenshot attached.

PATTERN OF FRAUD:

CasinoAndYou approves withdrawals to show compliance, then rejects them to steal funds. This happened TWICE in 9 days.

OTHER VIOLATIONS:

- Security Team closed Ticket #9221848 on 27.04.2026 without paying approved funds.

- Support sends template "reviewing" replies after approval to deliberately delay.

This violates MGA License rules and the Casino's T&C Section 5.2. This is criminal theft.

Final notice sent to casino: Pay 14799 PKR by 28.04.2026 1:00 PM or I file a complaint with MGA + Pakistan Cyber Crime.

AskGamblers please:

1. Mark as URGENT FRAUD - REPEAT OFFENDER

2. Demand immediate payment from the casino

3. Escalate to MGA for license review

All screenshots attached as proof.

Gelöst

₨29,599