On the 12th of May, I requested my 1st withdrawal from Cadoola Casino and 6 weeks later I am still not only waiting for that withdrawal - I am still waiting to be verified. I submitted documents as soon as they were requested. Cadoola's financial department is unimaginably slow and communication with them has been incredibly difficult. They only seem to respond to any email once a week. As you can imagine that makes verification very difficult. I've been in contact with Cadoola representatives many times in live chat and they seemed unwilling to help and accelerate the process. They just tell me to wait.
My 1st withdrawal attempt was then canceled and money put back into my account and now I am unable to make a new withdrawal request as attempting to do so now gives an error "Withdrawal action has been restricted by the group"
I have been very patient but at this point, I have no other alternative but to lodge a formal complaint. This has been a horrifying experience and is completely unacceptable. I hope this complaint can go some way to compel Cadoola to act with some much-deserved urgency regarding this matter.