Incorrect Cashout Limit Applied Following Bonus Wagering

Hello,

I created an account on Bm.bet and made a deposit using my bank card, which worked without any issues.
After playing, I managed to win a total amount of €3480.

I completed all the required KYC verifications to validate my account. The Skrill withdrawal method was listed as available on the site. I submitted the necessary documents, which were confirmed as accepted by the support team.

I then requested a first withdrawal of €480, and waited several days for it to be processed. Later, the withdrawal was cancelled without any clear explanation, and I was told that the Skrill method was “temporarily unavailable.”

This is very strange, because Skrill was fully available at the time I made the request, and there was no indication that it had any issue. When I asked for a proper explanation, I received vague replies such as “this happens sometimes,” which is not acceptable when everything was confirmed.

Even worse, I was asked to provide MiFinity wallet screenshots, although I never selected that method.
I also made it clear that I only use a mobile phone, with no access to a computer, but I was still asked to submit documents that require a desktop.

Instead of helping me, I was constantly redirected and received inconsistent information from the support team.
All I want is to withdraw the money that I rightfully won, using a valid method.

I have saved all emails, screenshots and chat messages, and I’m ready to share them if needed.

Please help me resolve this situation as soon as possible.
If you need more evidence, I can attach it.
Please note that some of the screenshots and communication are in Romanian, as this is my native language and the default language of my account. I apologize for any inconvenience this may cause and I am more than happy to provide translations if needed.
Thank you,
Sergiu

BM Bet is either unwilling or unable to process my first withdrawal of 500 euros. I have been waiting for over 72 hours for the confirmation of my very first withdrawal. My current account balance is 5,400 euros. According to the casino's terms (Point 6.13), I can withdraw a maximum of 1,500 euros per week and a maximum of 5,000 euros per month. I have no issue with this, but it is not being made possible to withdraw at all. Whenever I contact the chat and bring up the issue, I am told to be patient. If every withdrawal is going to take 5 business days or longer, it will result in a 3-month wait. I have no problem waiting 4-6 weeks for my withdrawal, but 3 months is absolutely ridiculous. Furthermore, I am not allowed to make a new withdrawal request while there is an active withdrawal request, which only extends the waiting time.

In point 6.15, BM.Bet states, and I quote: "6.15 Withdrawal requests will be processed by the finance department within 3 (three) business days of the request and/or 3 (three) business days after the last withdrawal request has been processed, provided all other conditions are met and verifications are completed as described in the terms. The finance department processes these requests from Monday to Friday between 6:00 and 17:00 GMT. You agree that you are familiar with and accept our withdrawal schedule. Once the finance department has processed the request for the transfer of funds, the responsibility for further delays in processing the payments no longer lies with the company."

These 3 business days have already been exceeded. Therefore, BM.Bet is in violation of their own Terms and Conditions. I need assistance and ask kindly if this could be resolved as quickly as possible.

Thank you. In Advance