BGO Casino - Account closed without explanation

This player had his account suspended after opening multiple accounts breaching standard T&Cs. The T&Cs have been applied leaving his original account open.

Amazing how you dont put how I tried to retrieve my original password which I never received a reply for and that your system allowed me to deposit £100, win £800 and only afyer I try to make a withdrawl do you suspend the account and keep all the money.

Not even a good will gesture given. Just sorry we decided to let you have your original account that you couldnt access and we will keep anytjing you put in or win.

Please contact customer services if you require any further assistance

Further assistance? Lmao

Stitched up by them in the first place.

"The finance department has decided to allow you to continue to use your original account" . Well if you had given me a password reset there wouldnt have been a problem. Makes me think if I hadnt of won anything and continued to deposit more money in. They would have taken that too.

On behalf of the Customer Services Team at bgo- we have provided the player with a full and detailed response as to why the account was suspended and in line with Terms and Conditions, money has been withheld.

Regards

Andrew

Customer Services Manager

bgo

 It is obvious that the player has breached casino's terms and conditions and there is really nothing we could do more about this case. Rules are rules and must be followed, despite the fact whether we like them or not. Case is closed.