Waiting for a withdrawal to be processed via bank card since October

Hello AskGamblers.

I'm contacting you because I'm waiting for a withdrawal from October 31, 2025. After waiting six days, I had to provide screenshots and my October bank statement to prove I hadn't received anything.

They then cancelled my withdrawal request and asked me to submit a new one.

I did so on November 5, 2025.

This one was approved directly by the casino.

Unfortunately, I still haven't received anything seven days later.

But support is refusing to help. They're asking me to provide a bank statement from November. My bank doesn't issue statements mid-month. And now they're rejecting the screenshots, which were accepted just a few days earlier.

This is the second withdrawal request that hasn't been processed.

I provided a PDF statement of my bank transactions, but they rejected it.

The withdrawal amount was €900.

They don't give me any other solution, they repeat the same things.

I need some help please.