Beschwerde #18 Bets.io Casino

Verification Process takes too long

Von fruukoo

vor 1 Jahr

I played on bets.io for a while. I also deposited a fair amount onto the site. Deposits and Withdrawals always went fast. After my last deposit I tried to withdraw my Funds. After some days in "processing" state, the withdrawal got cancelled and my account got suspended.

In an E-Mail they said that I had to verify. I sent all the they wanted on the same day and we did a 20 Minute call on the next day. This was on 22. October 2024.

The woman in the call said that the verification takes some hours and max. 24 hours. Its been almost 2 weeks now.

Everytime I ask what the status is, they say that the verification is processing and that I will get informed. I dont understand how verifying someone can take so long.

I also told them that Im ready to give additional documents to speed up the process. But as for now, Im still waiting and my funds (around 8.5 BNB) are locked in my account. I cant play nor withdraw them. I never used any deposit bonuses, always played with my funds.

Unseriöses Casino Bets.io Casino

Grund Verifizierungsprobleme

Betrag $4828.85

Diskussion

AskGamblers

• Support Team

vor 1 Jahr

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

fruukoo

vor 1 Jahr

Hi, I just got verified today, although it took longer than any verification should have taken, Im happy. This case can be closed. Regards

AskGamblers

• Support Team

vor 1 Jahr

Dear Bets.io Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Bets.io Casino Beschwerde-Statistik

Gelöst 12 / 14

Durchschn. Betrag $22,058

Durchschn. Dauer 5 Tage

Durchschn. Antwortzeit 2 Tage

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On May 26, 2026 , I spun the Gold Wheel promotion on Bets.io. The wheel clearly and visibly stopped on the 3 BTC prize (approximately 200,000 USD).
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My VIP manager Andrew ([[email protected]](mailto:[email protected])) acknowledged receiving my video but claimed the wheel had not completed its animation. This is directly and visually contradicted by my video and screenshots, which clearly show the wheel fully stopped on 3 BTC.

I am a loyal daily VIP player with over 10,000 USD in deposits over the past year. Despite providing undeniable video proof of a clear software manipulation, Bets.io refuses to honor the legitimate winning and has provided no technical server-side evidence to support their claim.

Their responses have been contradictory and evasive — in one email mentioning withdrawal queues unrelated to this dispute, and in another claiming I would have received a notification if I had won, while my video clearly proves that the wheel stopped on 3 BTC.

I am requesting a full refund of all my deposits made on this casino platform. I have exhausted all direct communication channels with the operator without resolution.

Please find attached the email correspondence and screenshots. Unfortunately, the MP4 video file is too large to attach here, but I can send it directly to you via email if needed. The video is very clear and clearly shows the scam and the wheel stopping on 3 BTC.

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I requested a withdrawal, and even after the 24‑hour timeframe, nothing was processed.
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Dear AskGamblers Team and Bets.io Support,

I am writing this complaint as a recent user of Bets.io, a platform I chose based on positive ratings as well as positive reviews on AskGamblers.

After joining, I deposited a total of over 8,500 USDT and have had a generally smooth gaming experience. However, I am currently facing serious concerns regarding the withdrawal process that I hope can be addressed promptly and professionally.

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Total Deposits: Over 8,500 USDT

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Clear Timeline: A specific and realistic timeline for when my current and future withdrawals will be processed.

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Transparency: Full disclosure of any security reviews, verification steps, or internal policies affecting withdrawals.

Equal Treatment: I expect withdrawals to be processed with the same speed and reliability as deposits, without added pressure to continue gambling.

Reassurance for Future Deposits: As someone who deposited a significant amount, I need confidence that future winnings—large or small—will be processed fairly and within a reasonable timeframe. I would also need to know that when I deposit large amounts, that I would be able to withdraw any amount I want from my balance.

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