9500CAD Won yet casino will not process withdrawal

Dear @RuneAndRiddle,

Please let us know if there are any updates regarding your ongoing complaint. In case you fail to respond within the given timeframe, please be notified that we will consider your case resolved and it will be closed accordingly.

Kindly note that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Hello,

We understand how important it is for you to receive your winnings promptly, and we're committed to handling this with the utmost care and professionalism.

We understand the importance of transparency and efficiency in handling such matters, and we want to emphasize that each request is being carefully reviewed in the order it was received. This process is conducted in line with our standard procedures, including the daily withdrawal limit of 600 EUR and within the applicable business timeframes.

Should you have any further questions or concerns, please do not hesitate to contact our support team via chat or email.

Thank you for your understanding and cooperation.

Best regards,
Betovo Team

Dear @RuneAndRiddle,

The AskGamblers Complaint Team is kindly asking you to let us know if you consider the complaint resolved. Please note that in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

We would also like to use the occasion and remind you to contact our team and request the reopening of a complaint in case something goes wrong with your outstanding payment/s.

Thanks in advance for your cooperation.

Update from BetOVO:

Hello,

I hope this message finds you well.

We are writing to inform you that your recent withdrawal request has been successfully processed. The funds have been transferred to your designated account.

Please also be advised that, as per the decision of our casino administration, your account has been permanently closed. This decision is final, and no further transactions or account activity will be permitted.

Additionally, we would like to inform you that your current pending withdrawal requests will be processed within the mentioned timeframe as soon as possible. Please note that there may be slight delays due to weekends or non-working days, but there is no need for concern — we are closely monitoring the process to ensure everything is completed properly.

If you have any questions or require further assistance, please do not hesitate to contact our support team. We are here to help.

Thank you for your understanding.

Best regards,
Betovo Casino Support Team