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My selfies keep getting refused


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Von Basil96
vor 1 Jahr

To verify my account and withdraw my winnings, I have submitted valid documents from all three required categories on Betibets website, Proof of identity, address and payment method. Betibet has since requested that to further prove my identity, I need to upload a selfie - this is in addition to my uploaded driver's license which has already been approved. This complaint argues that the way the selfies are demanded are not fair.

First of all, Betibet's terms and conditions state nothing about selfies as KYC verification. Nevertheless I complied. I have since carefully taken and sent about 7 selfies, which have all been declined. The reasonings were many and shifting. Obviously a clear image was required with a visible face. But I also had to, in one hand, hold my driver's license and a written note, where the whole hand should be visible along with clear details of the documents. I tried my best, but if I got too far, supposedly, the details weren't clear enough, and if I got too close, I couldn't get my whole face and hand in the picture. I honestly don't believe it can be done much better than what I did.

This correspondence, which I document in this complaint with my attached screenshots, obviously has no relevance to KYC. Having me walk around inside and outside my apartment to take selfies with my valid documents, in various fashions, should be pretty convincing, regarding that I am who I say I am. Especially since the driver's license and my face match. It seems like a deliberate attempt to stall my withdrawal. I know this is not uncommon, and previously I have in similar situations with other bookmakers who kept trying until I finally got my uploaded selfie accepted. But this time it just seems impossible.

So please, AskGamblers, help me make Betibet come to their senses and verify me.

Unseriöses Casino BETiBET Casino
Betrag €403.14

Diskussion

User name

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

User name loyalty-level-2
This case has been resolved, as Betibet has finally accepted the selfies and verified my account.

I appreciate the help, AskGamblers.
User name
Dear Peter,

Thank you very much for contacting us with your feedback. Sorry for the long response time - we have been actively working to resolve your verification issue and have contacted our finance department.

We have reviewed your situation and can confirm that your efforts have been appreciated. We understand that you tried to provide quality selfies and documents to pass the verification process. We also recognize that the selfie requirements were unnecessarily complex and caused additional difficulties.

After numerous attempts to verify your details, we were able to convince the relevant department to confirm your selfies, as it is clear that you have put in a lot of effort and provided all the necessary documents to prove your identity.

We sincerely apologize for any inconvenience this process may have caused. We will definitely work out all the problems that have arisen in your situation, in particular:

Clarity and transparency of verification requirements: We will review and clarify our selfie requirements to ensure they are clear and fair.

Timeliness of document processing: We will focus on improving the speed of document processing to avoid similar delays in the future.

Communication with customers: We will provide additional training for our finance department to improve the quality and efficiency of communication with our customers.

Thank you for your patience and understanding. We appreciate your efforts and want to do everything we can to make your experience with us a positive one. If you have any additional questions or needs, please do not hesitate to contact us.

With best wishes,
BetiBet Team!
User name

Dear BETiBET Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

BETiBET Casino Beschwerde-Statistik

Gelöst 3 / 4
Durchschn. Betrag $844
Durchschn. Dauer 4 Tage
Durchschn. Antwortzeit 1 Tag

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