Beschwerde #3
Beef Casino
Withdrawal pending for 1850 EUR
vor 1 Monat
Hello,
I would like to file a complaint against Beef Casino regarding a delayed withdrawal and unjustified account restriction.
On April 18, 2026, I requested a withdrawal of €1850. Since then, the withdrawal has remained in “pending” status without any progress.
Immediately after submitting the withdrawal request, I contacted support to ask if any additional documents were required. I was clearly informed that no additional documents were needed and that the request would be reviewed within approximately 2 hours.
However, after this time passed, there was still no update. The next day, I contacted support again and was told that the timeframe had suddenly changed to up to 72 hours, without any clear explanation.
Despite this, my account was then blocked due to “additional verification.”
I would like to emphasize the following:
- This is my first withdrawal request
- I have made multiple deposits prior to this (around 10 deposits)
- I have fully verified my account
- I have provided all required documents, including ID and payment method verification
- I did NOT use any bonus when generating these winnings
Most importantly, the casino has not requested any additional documents from me at any point.
This raises serious concerns because:
- My withdrawal is being delayed without a clear reason
- My account has been blocked without proper explanation
- The casino claims “additional verification” but provides no details and no timeframe
I am currently unable to access my account and my funds remain unpaid.
I kindly request the casino to:
1. Explain what exactly is being verified
2. Provide a clear timeframe for completion
3. Process my withdrawal without further delay
At this moment, I am still waiting without any transparency.
Thank you.
I would like to file a complaint against Beef Casino regarding a delayed withdrawal and unjustified account restriction.
On April 18, 2026, I requested a withdrawal of €1850. Since then, the withdrawal has remained in “pending” status without any progress.
Immediately after submitting the withdrawal request, I contacted support to ask if any additional documents were required. I was clearly informed that no additional documents were needed and that the request would be reviewed within approximately 2 hours.
However, after this time passed, there was still no update. The next day, I contacted support again and was told that the timeframe had suddenly changed to up to 72 hours, without any clear explanation.
Despite this, my account was then blocked due to “additional verification.”
I would like to emphasize the following:
- This is my first withdrawal request
- I have made multiple deposits prior to this (around 10 deposits)
- I have fully verified my account
- I have provided all required documents, including ID and payment method verification
- I did NOT use any bonus when generating these winnings
Most importantly, the casino has not requested any additional documents from me at any point.
This raises serious concerns because:
- My withdrawal is being delayed without a clear reason
- My account has been blocked without proper explanation
- The casino claims “additional verification” but provides no details and no timeframe
I am currently unable to access my account and my funds remain unpaid.
I kindly request the casino to:
1. Explain what exactly is being verified
2. Provide a clear timeframe for completion
3. Process my withdrawal without further delay
At this moment, I am still waiting without any transparency.
Thank you.
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