Beschwerde #742 BC.Game Casino

Withdrawals not received and deposits not credited to my account

Von vallib

vor 11 Monaten

Hello,

I require your help to solve my case with BC.Game, as I feel like I am being stalled by their support team.
I started playing on BC.Game two weeks ago. Everything was fine, few wins, few losses, deposits and withdrawals being processed quickly. I am not playing with crypto, only in EUR.

Problems started on the 4th of June. I did one deposit of 140€, the money got taken from my bank account, but not credited to my BC account (still to this day). It happened a few time but after a few hours the deposit was processed. So while waiting I did a few more deposits which were successful, but on the 5th of june, another deposit of 300€ was taken from my bank account, but not credited to my BC account.

After that, a few more deposits were made, and successful.

Second problem : withdrawals. Two withdrawals (one of 1927 and one of 333€) were done from my BC account, marked as processig for a long time, then now "success" but to this day I still haven't received any of this money on my bank account.

To sum up, two deposits and two withdrawals lost in space. I've contacted online support, did everything they asked, created tickets for each transaction, went on their discord, did everything they asked again, providing order ID, bank statement, and video proof for each of these 4 transactions, but at this point I just feel like I'm being stalled. I therefore require your help, as I am not the only one in this case and you seem to have helped most of them. Can you do something for me ? I would be so grateful.

Thank you very much,

Unseriöses Casino BC.Game Casino

Grund Verzögerte Auszahlung

Betrag €1500

Diskussion

AskGamblers

• Support Team

vor 11 Monaten

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

vallib

vor 11 Monaten

Hello,

I was able to withdraw the money this morning, and the deposits were credited to my account. My case is solved. I would like to thank BC support, and AskGamblers for helping.

AskGamblers

• Support Team

vor 11 Monaten

Dear BC.Game Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly.

Thanks in advance for your cooperation.

vallib

vor 11 Monaten

Money got refunded, but I still cannot withdraw it yet.

BC.Game Casino Beschwerde-Statistik

Gelöst 57 / 59

Durchschn. Betrag $12,165

Durchschn. Dauer 8 Tage

Durchschn. Antwortzeit 2 Tage

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