BC.Game Casino - Withdrawals not received and deposits not credited to my account

Update on my case, as I feel like I am being mistreated again : after providing them with all the support asked me on discord, they deleted my ticket without giving me any information, and when I asked why my ticket got deleted, they also deleted this message without replying.
For some reason I can't seem to attach pictures to this post, but I have all screenshots to prove my saying.
Thank you,

Dear BC.Game Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Update :
One deposit (300€ got credited on my BC account). The rest is still pending

Hello,

Please provide the order IDs so we can verify and assist you further with this matter.

Best Regards
BC.GAME

Hello,

For the withdrawals :

- F-1834­221­936­936­240238 (1927€)
- F-1834­470­058­648­032138 (333€)

For the deposits :

- F-1834­007­320­194­630312 (140€)
- F-1834­082­197­158­607990 (300€) this one is solved since today.

Thank you,

1834221936936240238 - Refunded
1834­4­70­­058­­64­8­0­32138 - refunded

1834­0­07­­320­­19­4­6­30312 - for this deposit we will need some proof you can provide the documents as mentioned below at [email protected] and we will check and assist you regarding this.

* Successful payment receipt
* Bank statement from the transaction date to today
* And a video proof.

Steps to follow for video proof:

1. Prepare two devices: one to execute the appeal process and the other to record the entire procedure. If using a computer, ensure the website URL is always visible.

2. Navigate to Google Play or the App Store on the first device.

3. Locate and launch your bank or payment service app by searching for it in the store.

4. Log into your banking app and conceal your password during the process.

5. Access and display your profile or account details, including the account name and number.

6. Proceed to the transaction history section and present the most recent transactions, covering both incoming and outgoing payments that correspond with the time of the purchase. These should be in the same currency and from the account used for the transaction.

7. To highlight a particular payment, select it from the transaction list to show its details.

8. Provide comprehensive information about the selected transaction, including the total amount in currency, sender/receiver's name, account number, transaction date and time, and current status.

Hello,

Thank you for reacting so fast and for refunding me. For the refunds, I see the balance on my BC.Game account but for some reason it won't let me withdraw (says "Oops, no data yet" in french when I click on withdraw). Could you help me with that ?

I have also sent the requested documents to [email protected].

Thanks again, and thank you Askgamblers for this safe place for gamblers.

Hello,

Can you please provide me a screenshot of this error as we tried to check from our end but couldn't find any issue.

Best Regards
BC.GAME

Hello,

Here.

Hello, last update :

This morning I was able to open the withdraw tab (in the meantime I have lost 500€ from the 2000€ because gambler's things right?). My total money on BC account was 1500€, and I could withdraw 1000 max with one transaction. So I did a 1000€ and a 500€ withdrawal. The 1000€ (order id : F-1835­975­708­587­077439) was immediately tagged as "failed" but the money was removed from my bc account and the 500€ (order id : F-1835­975­918­462­614562) is processing.

Could you explain to me what is going on ?

Thank you.

Money got refunded, but I still cannot withdraw it yet.

Dear BC.Game Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly.

Thanks in advance for your cooperation.

Hello,

I was able to withdraw the money this morning, and the deposits were credited to my account. My case is solved. I would like to thank BC support, and AskGamblers for helping.

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.