Beschwerde #224 BC.Game Casino

Request to unlock my account

Von Nasir9845

vor 1 Jahr

Hi, sir,

For more than 3 years I have been playing BC.Game but no issue comes, then after an update while withdrawing an issue occurs and a failure. Then when I log in to my account it comes error 4001 account verification required ..

Then I sent mail with all requirements after name user name registered Gmail phone number screenshot deposit after 13 days they replied and said to do advance KYC I did and got verified and also sent a screenshot then they said to send the phone number for security purposes I send I sent many mails now daily routine.

I attached it with customer support care live They said the email team would respond but they did not respond...I have done all necessary requirements to unlock my account...I'm a level 33 player

Unseriöses Casino BC.Game Casino

Grund Kontolöschung

Betrag $20

Diskussion

AskGamblers

• Support Team

vor 1 Jahr

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

Nasir9845

vor 1 Jahr

It's been solved my account has become normal a bundle of thanks

Nasir9845

vor 1 Jahr

Thanks God I got back my account its because of you thank you so much...

Nasir9845

vor 1 Jahr

Thanks God I got back my account its because of you thank you so much...

BC.Game Casino Beschwerde-Statistik

Gelöst 57 / 59

Durchschn. Betrag $12,165

Durchschn. Dauer 8 Tage

Durchschn. Antwortzeit 2 Tage

BC.Game Casino Beschwerden

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Deposit of 500 not credited after 100 hours ticket 9972581

On Thursday, I made a $500 deposit.

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Despite multiple contacts with Live Support (Ticket #9972581), agents Karthik and Jonell have failed to provide a resolution or escalation after more than 4 days (+ 100 hours).

The funds remain missing from my account balance. I have provided all necessary proof, and the delay is now unacceptable according to industry standards. I am requesting an immediate manual credit of the funds to resolve this dispute

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"Hello AskGamblers Team,

I am a Level 16 player at BC.GAME. My User ID is 95081103. I am filing this official complaint because my deposit of 10,000 BDT has not been credited to my account for 11 days, which is unacceptable.

Deposit Details:

User ID: 95081103

Deposit Date: April 2nd, 2026

Amount: 10,000 BDT

Order ID: F-1861382573969390662

Ticket ID: 9925598

KYC Status: Fully Approved and Verified (Proof attached)

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I have fulfilled all requirements, including waiting for the 7-day investigation period. My KYC is fully approved, and I have provided the official Bkash payment receipt and transaction history multiple times. However, my deposit is still stuck in "Manual Review."

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-My KYC has already been fully verified/confirmed.
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So, at the moment:

- my funds are visible,
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I am asking BC.Game to provide one of the following immediately:

1. a working EUR/SEPA withdrawal option,
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whether my KYC verification was approved,

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the balance on my BC.Game account,

my deposit to the BC.Game account,

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Subject: New Complaint – Account Restriction at BC.Game Casino

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My name is < name removed > and I would like to submit a new complaint regarding BC.Game Casino. This issue is different from my previous complaint which was rejected.

For the past 10 days, my account has been restricted without any clear explanation from the casino. I have contacted their support team but have not received a satisfactory response or timeline for resolution. This restriction prevents me from accessing my funds and using my account normally.

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