Beschwerde #145 BC.Game Casino

Betting scam

Von nogsutin

vor 1 Jahr

I placed a bet which team will win the most gold medals in the Olympics with odds 1.18, USA and China both had 40 gold. This casino is telling me that since both teams had 40 they divided that odd with 2 and only returned my money times 0.59 :D Thats crazy, my friends who had the same bet in other sites this bet was marked as a win, because of the tie-breaker rule. I would have somehow understood if it would have been void/pushed and they just returned my stakes, but 0.59 back is just scamming.

Unseriöses Casino BC.Game Casino

Grund Sonstiges

Betrag $6287

Diskussion

AskGamblers

• Support Team

vor 1 Jahr

Dear all,

Following a careful review and consideration of all the information, details and/or proof presented by the parties during the complaint process, the AskGamblers Complaint Team reached the conclusion that BC.Game Casino management acted in accordance with their Terms and Conditions.

Based on the abovementioned information, the AskGamblers Complaint Team considers this case resolved and it is now officially closed. While we understand this might not be the outcome expected by the complainant, we would like to remind you that, in case of a disagreement with our decision, further assistance on the matter could be requested from the relevant regulatory body and/or appointed ADR entity.

BC.Game Casino

• Representative

vor 1 Jahr

Hello,

The players/teams chosen by the user were from outright markets which shows all the confirmed players/teams in the starting, But there is possibility these players/teams can be disqualified, removed, or not participate in the finals. If the chosen player/team is not participated in any case it will be a loss on the bet not a refund. As mentioned in our sports terms and conditions:

5.20. Outright bets are considered all in run and will be settled as a loss if the selection does not take part in the Event, unless otherwise stated. Dead heat rules apply where there is more than one winner. Stakes are first divided by the number of selections who tied and then this portion of the stakes is settled as a win and the rest settled as a lost.

Here are our all terms of sports https://bc.game/help/terms-sports where you can check that outright market information. Other than outright if the bet was normal then it would have a refund.

Best Regards
Panda - BC.GAME

AskGamblers

• Support Team

vor 1 Jahr

Dear all,

This complaint has been reopened as per BC.Game Casino request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.

AskGamblers

• Support Team

vor 1 Jahr

Dear BC.Game Casino,

The AskGamblers Complaint Team is kindly asking you to provide a detailed explanation of the issue along with all the relevant facts and evidence that player was paid correctly. Please send required information to support@askgamblers.com directly.

Please note that according to the AGCCS Terms, we consider all the information presented during the course of our complaint process confidential and as such it will not be shared with third parties.

Please be in aware that in case you fail to respond and/or provide requested information within the given timeframe, the complaint will be closed as unresolved. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

BC.Game Casino Beschwerde-Statistik

Gelöst 57 / 59

Durchschn. Betrag $12,165

Durchschn. Dauer 8 Tage

Durchschn. Antwortzeit 2 Tage

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"Hello AskGamblers Team,

I am a Level 16 player at BC.GAME. My User ID is 95081103. I am filing this official complaint because my deposit of 10,000 BDT has not been credited to my account for 11 days, which is unacceptable.

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Order ID: F-1861382573969390662

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KYC Status: Fully Approved and Verified (Proof attached)

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-My KYC has already been fully verified/confirmed.
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Subject: New Complaint – Account Restriction at BC.Game Casino

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