Beschwerde #209 BC.Game Casino

Account Locked with Error

Von Hriday M.

vor 1 Jahr

I was playing on BC.Game for a couple of hours and when I withdrew the money, a while after my account was locked with “Error 4001: Account Verification Required”.

I have already verified my account before and I have 2 2-factor authentication. I have been playing with them for the past 3-4 years and never had any issues. But this time they just locked my account. I have not violated any terms & conditions.

I have emailed the support with details such as my username, and deposit proof including TXID but have not received any reply.

I checked on Trustpilot, Reddit & other forums and lately, everyone has been having the same issue.

I am really worried about my funds.

Unseriöses Casino BC.Game Casino

Grund Verifizierungsprobleme

Betrag $2782

Diskussion

AskGamblers

• Support Team

vor 1 Jahr

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

Hridaym27

vor 1 Jahr

Dear Team,

Bc.game has replied back and unlocked my account now.
I was able to withdraw the funds successfully.
You can close this complaint now.

Thank you so much for your support in getting this resolved.

Kind Regards,
Hriday Mulani

AskGamblers

• Support Team

vor 1 Jahr

Dear @Hridaym27,

Please refrain from posting private/sensitive information in public posts.

Removed content was sent to the casino as a private message.

Thanks in advance for your cooperation.

Hridaym27

vor 1 Jahr

Dear Team,

I am providing the below just incase you need a future contact-

My main email address registered with the bc.game account is <removed>

My alternate email address is <removed>

Looking forward to you reply.

Thank you,

BC.Game Casino Beschwerde-Statistik

Gelöst 57 / 59

Durchschn. Betrag $12,165

Durchschn. Dauer 8 Tage

Durchschn. Antwortzeit 2 Tage

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