Bankonbet Casino - Waiting since June 25th for360

Hello Jenlynn7,

Our sincere apologies for your experience.

Your request has been forwarded to the appropriate department.
We will inform you as soon as we have further information.

Thank you,
Bankonbet Team

I feel like this is the same generic response that I've been getting from you guys there has to be some action taken to get this resolved rather sooner then later

Hello Jenlynn7,

We are happy to inform you that your withdrawal has scheduled and we expect to be executed as soon as possible. However, please note that transfers may take several business days to reflect in your account, depending on your bank’s processing times.

We acknowledge your patience and understanding, and should you have any further questions, please don’t hesitate to contact us.

Additionally, we would appreciate it if you could notify us when the funds arrive.

Thank you,
Bankonbet Team

So i used Bitcoin wallet so shouldn't it be instant I don't understand do you need my bank info

I only received $240 not $360 I will email screenshots

Dear Jenlynn7,

Thank you for response.

Please note that while your account was originally in CAD, the withdrawal was processed through a crypto wallet, which operates in USD. Due to the currency conversion between CAD and USD, the final amount you received was $240 instead of 360 CAD.

We acknowledge your patience and understanding, and should you have any further questions, please don’t hesitate to contact us.

Thank you,
Bankonbet Team

Dear @Jenlynn7,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.