Beschwerde #59 Bankonbet Casino

Waiting since June 25th for360

Von Jenlynn7

vor 11 Monaten

I have been waiting on my withdraw since 06/25/25 they told me it will take up to 3 business days to receive and every time i reach out they tell me that i will receive my funds that there is a delay because of processing time but they won't tell me they i can do is been well over the 3 business days withdraw time

Unseriöses Casino Bankonbet Casino

Grund Verzögerte Auszahlung

Betrag $360

Diskussion

AskGamblers

• Support Team

vor 10 Monaten

Dear @Jenlynn7,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Bankonbet Casino

• Representative

vor 10 Monaten

Dear Jenlynn7,

Thank you for response.

Please note that while your account was originally in CAD, the withdrawal was processed through a crypto wallet, which operates in USD. Due to the currency conversion between CAD and USD, the final amount you received was $240 instead of 360 CAD.

We acknowledge your patience and understanding, and should you have any further questions, please don’t hesitate to contact us.

Thank you,
Bankonbet Team

Jenlynn7

• 2 Bewertungen

vor 10 Monaten

I only received $240 not $360 I will email screenshots

Jenlynn7

• 2 Bewertungen

vor 10 Monaten

So i used Bitcoin wallet so shouldn't it be instant I don't understand do you need my bank info

Bankonbet Casino Beschwerde-Statistik

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Durchschn. Dauer 8 Tage

Durchschn. Antwortzeit 2 Tage

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