Beschwerde #47 Bankonbet Casino

Unable to withdraw because of website issue

Von david14m

vor 1 Jahr

I have had my account working without any issue for a long time, and I've processed withdrawals before. However, after December 1st they redesigned the website and since every time time I try to withdraw I get an error message ("Unexpected error"). I've tried everything they told me: clearing cache and cookies, using other devices, changing the payment methods, changing the payment amount... They tell me I should be able to withdraw but don't give me any solution so I really don't know how to proceed. Every time I contact support they tell me to wait for an email answer that never gets there. I even asked them multiple times to order the withdrawal from their side, which I'm sure they can because the have my IBAN and all my data from previous withdrawals, but they simply don't do it.

I believe they don't have bad intentions and it's simply a software bug, but having the withdrawals blocked for over 1 month now I think it's not acceptable. I reported this on december 2nd for the first time so it's been a long time for them to find a fix.

I attach a screenshot of the error message and an example of a conversation I've had with support. In this particular example they told me they had escalated the situation and to wait for an answer. It's been exactly 1 month since and I've got no answer.

Unseriöses Casino Bankonbet Casino

Grund Verzögerte Auszahlung

Betrag €1000

Diskussion

AskGamblers

• Support Team

vor 1 Jahr

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

david14m

vor 1 Jahr

I got the other 500€ so all the money has been paid and the problem solved. You can now close the complaint.

Thanks

david14m

vor 1 Jahr

Today they've paid me the first 500€ and apparently the other 500€ are processing. I'll give you confirmation when I got the money so you can close the thread.

Thanks

AskGamblers

• Support Team

vor 1 Jahr

Dear Bankonbet Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Bankonbet Casino Beschwerde-Statistik

Gelöst 31 / 35

Durchschn. Betrag $1,997

Durchschn. Dauer 8 Tage

Durchschn. Antwortzeit 2 Tage

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