Bankonbet Casino - Not letting me get my withrawals

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kr 11000

vor 1 Monat

Hi I have won a bit of money about. 51 000NOK on Bankonbet and requested 3 withrawals the first one 17th last month and still has not been prosseced by them, I've contacted them and they are saying they have technical problems with their 3rd party and said I was getting the first withrawal last monday and I still have not got anything, what do I do? I have photos of all withrawal requests, mails, balance etc

vor 1 Monat

Dear Askgamblers,

We kindly ask you to check the email that we sent you, so we can proceed with handling this case.

Best regards,
Bankonbet team

AskGamblers
vor 1 Monat

Dear Bankonbet Casino,

Please note that we have just sent you player casino credentials' as requested.

Thanks in advance for your cooperation.

vor 1 Monat

Dear Askgamblers,

Thank you for your prompt reply. We have received player's credentials.


Dear martin.aardal,

We would kindly like to apologize for the delay and any inconvenience this may cause.
Please be assured that we are working with high priority on your case.
We will inform you with further updates as soon as possible.

Thank you for your patience and understanding.

Best regards,
Bankonbet team

vor 1 Monat

I have just got a mail that the first 1000kr is prosseced and now its 2 more and i will have even more withrawals too do.

vor 1 Monat

Dear martin.aardal,

We are happy to confirm that your withdrawals have been processed, and the money has been sent from our side.

The funds can take 3 - 5 working days to appear in your account, however, this is subject to the payment method used and your bank standards.

Best regards,
Bankonbet team

vor 1 Monat

yes, now i have another withrawal waiting last one.

AskGamblers
vor 1 Monat

Dear @martin.aardal,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and let us know if you have received the disputed payment. Please be notified that, in case you fail to respond within the given timeframe, we will consider your case resolved and it will be closed accordingly.

Please keep in mind that, as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

AskGamblers
vor 1 Monat

Dear all,

Following an email confirmation from the complaint's submitter, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.