Bankonbet Casino - Delay payment for over three days

Dear Aggelospao,

Thank you for contacting us.

We forwarded this information to the relevant department for checking.

Kind regards,
Bankonbet team

I am waiting for your response because one withdrawal has already taken 10 days and the other 8 days, which is absurd.

Update on the situation:

Today, after 10 days from my initial withdrawal request, both withdrawals were canceled, and I received an email stating that they may have been canceled due to a technical issue. When I logged into my account, I suddenly saw that it requires verification today (I sent all the necessary documents). The absurd part is that I wasn't notified via email about the verification, but that the withdrawals were canceled due to a technical reason, as you will see in the emails. My questions are as follows:

1. Did it have to take 10 days for the verification to be requested and for the withdrawals to be canceled?
2. If I hadn't logged into my account, how would I have known that verification was needed, since I didn’t receive any email?
3. Now do I have to wait several more days, especially since the weekend is approaching, due to your responsibility?

Update on the situation:

After I uploaded my bank statement, they asked for it from 1/6 to 10/7, and my phone bill. Suddenly, they are asking me to upload different bank statements and another proof of address besides the phone bill? Is this reasonable, askgablers?

Dear Aggelospao,

We apologize for the delay and thank you for the provided documents. Your most recent transaction history provided will be checked as soon as possible. We removed 'proof of address' re-upload, it's not required at the moment.

Kind regards,
Bankonbet team

I just want all of this to be over. It’s been since September 16th, and every day since then support has said that my payment is in the final stage, and now the verification. I have sent you everything that was requested.

Update on the situation:

I hope the verification is complete and my withdrawal will finish promptly, without any further delays. It’s already been half a month. I should be given high priority for the withdrawal, considering we've been discussing this for two weeks.

Update on the issue: The problem still persists; I haven't received my funds since 16/9. Is this reasonable? I completed the verification for some reason, and I'm still being told about delays, AskGamblers. I don’t care that there are many pending withdrawals from others; I went through the verification for a reason. Their rules state 1-3 business days, and I am still waiting.

Dear Aggelospao,

We forwarded this information to the relevant department. Your withdrawal request will be processed as soon as possible with priority.

Kind regards,
Bankonbet team

I want this issue to be resolved tomorrow. It has been 18-19 days, and I am still waiting. Every day, I hear from your support, "there is a small delay." You asked me to verify so that the withdrawal could be completed, and yet we are still facing another delay.

After many days of hassle and delays for no reason, I received my money. Thank you, AskGamblers. It would be best for the casino not to delay players when they need to verify their accounts and to ask for it promptly. It's unfair for someone to wait 15 to 20 days.

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.