Beschwerde #43 Bankonbet Casino

Delay payment for over three days

Von Aggelos S.

vor 1 Jahr

I have won €204 in the sportsbook. I have made two withdrawals: one for €150 on 16/9 and the other for €54 on 18/9. They state in their rules that they require 3 business days to complete the process, but there has been an excessive delay. Every day, the support team tells me that there is a slight delay and nothing else. I have not been asked to verify my identity, and I have made withdrawals in the past.

Unseriöses Casino Bankonbet Casino

Grund Verzögerte Auszahlung

Betrag €204

Diskussion

AskGamblers

• Support Team

vor 1 Jahr

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

Aggelospao

• Griechenland

vor 1 Jahr

After many days of hassle and delays for no reason, I received my money. Thank you, AskGamblers. It would be best for the casino not to delay players when they need to verify their accounts and to ask for it promptly. It's unfair for someone to wait 15 to 20 days.

Aggelospao

• Griechenland

vor 1 Jahr

I want this issue to be resolved tomorrow. It has been 18-19 days, and I am still waiting. Every day, I hear from your support, "there is a small delay." You asked me to verify so that the withdrawal could be completed, and yet we are still facing another delay.

Bankonbet Casino

• Representative

vor 1 Jahr

Dear Aggelospao,

We forwarded this information to the relevant department. Your withdrawal request will be processed as soon as possible with priority.

Kind regards,
Bankonbet team

Bankonbet Casino Beschwerde-Statistik

Gelöst 31 / 35

Durchschn. Betrag $1,997

Durchschn. Dauer 8 Tage

Durchschn. Antwortzeit 2 Tage

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