MIssing funds in Artic
I am a university student and play for fun. On July 3rd, 2025, I won around CA$5,300 playing Big Bass Bonanza 1000. Right after the win, my game crashed, the screen turned blue, and I got this error:
Application error: a client-side exception has occurred (see the browser console for more information).
I couldn’t log back in using Firefox, but I used Chrome and managed to log in — only to find my entire balance was gone and my bonus was removed.
I contacted Arctic Casino support through live chat. They told me they had emailed me explaining why my balance was removed, but I never received any email (not even in spam). I asked them multiple times to show me the reason or resend the email, but they haven’t given me a clear explanation.
I am very upset because I played fair, I won fairly, and I had real money in my account. There was no reason to take away CA$5,300 from me.
I am attaching screenshots of:
My transaction history clearly showing the CA$5,299 bonus forfeit and zero balance.
My chat with their support where they claim they sent an email (but I never got it).
I just want my balance restored or at least a proper explanation in writing of why they took my money.
Thank you for helping.
Screenshot
