Beschwerde #270 7BitCasino

Withdrawal approved 5 days ago still waiting

Von knickson

vor 2 Jahren

July 19th, 2023 I requested a cashout amount of 0.1 BTC.

It's now going on nearly 5 days for a process that is said to be instant I contacted live chat every day and have been told not to worry my withdrawal has been approved, and to just be patient my funds will show up shortly,

I asked them if they could give me an idea of the time it might take, and was told they don't know its a technical issue, and kindly wait, I have never had issues like this with 7 bit which is why I chose to play at their casino and have referred many people to this casino, but I'm starting to lose faith in them and I really would like to continue playing at 7bit casino.

I would appreciate it if they did the right thing and send me what I have already been told has already been approved, which is 0.1 bitcoin.

I have screenshots for your reference.

Unseriöses Casino 7BitCasino

Grund Verzögerte Auszahlung

Betrag BTC0.1

Diskussion

AskGamblers

• Support Team

vor 2 Jahren

Dear all,

Following an email confirmation from the complaint's submitter, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

knickson

vor 2 Jahren

After the support team replys and tells me everything is back to normal I contact Danny on live chat and he tells me that there are still some delays with coins paid that they have found today . Sounds to me like nothing has changed and still getting lied to and giving the run around

knickson

vor 2 Jahren

Well here is what was told to me just now even after your email about how everything has been resolved and is running smoothly

7BitCasino

• Representative

vor 2 Jahren

Dear KNICKSON,

7Bit Casino team would like to apologize for any inconvenience caused.

Recently, our casino encountered technical issues with cryptocurrency transactions, specifically through the CoinsPaid payment provider. These issues led to delays in processing withdrawals, which is contrary to the instant cashout experience.

It is pleased to announce that all the technical problems have been successfully resolved, and both deposits and withdrawals are now operating smoothly in their default mode. We have streamlined the process to ensure that cashouts are processed quickly and efficiently, as they should be.

Your patience throughout this period is highly valued. We would like to assure you that now that the technical issues have been resolved, your funds will be promptly sent to you.

In case you require any further information, feel free to contact our support team anytime. They will happily provide you with any updates regarding your case.

Best regards,
7Bit Casino Team

7BitCasino Beschwerde-Statistik

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