Beschwerde #61 7BitCasino

Confiscated 25,000 CAD due to unproven multi-accounts accusations

Von Teegan C.

vor 7 Jahren

Ive written multiple email which have been ignored and no reply, i been playing at this casino for awhile now depositing and wagering and losing too, well my luck changed and i got a huge win of over $25000 AUD, this is when the trouble started i wanted to make a withdrawal but had to send in my documents to verify, which i do all that is asked and was told by live chat as soon as i send in my documents in, i will b able to withdraw all my winnings. All my documents were verified then all of a sudden my account is being close apparently cause i have other accounts which i no i dont as i only ever have had one email address and only signed up once...
Ive deposited multiple times on my account and being playing and getting bonuses from live chat it says in term that if u try open multiple account all account will be closed or blocked Not once was i told i had another account nor was my account closed, you allow people to deposit knowing that if they ever win that you wont pay cause you will just say they hav multiple accounts....
It wasnt until i had my huge win was this brought to attention, but i know that i have only ever opened one account with this casino, ive send numerous emails with complaint and dispute which have all been ignored and live chat have been no help at all either.... im distraught that ive been treat like this when i no i never ever open multiple accounts... you are more then happy to take my deposits but as soon as i win bam you cant have your winnings, if i had multiple account i wouldnt have been able to deposit or get bonuses from live chat which i have done both with my account and never once told of another account,,,,,
Ive been a total emotionally drain trying to deal with this and the total ignorance from the casino to not replying at all to my emails...... i want my winning that i won rightly then you can close my account!

Unseriöses Casino 7BitCasino

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Diskussion

AskGamblers

• Support Team

vor 7 Jahren

AskGamblers Complaints Team has been provided with enough information and evidence on behalf 7BitCasino management in regards of this complaint to confirm and justify the casino actions.

Based on the above, AskGamblers Complaints Team consider this case as Resolved and it is now officially closed. In case of a disagreement with our decision we remind player that further assistance on this matter could be requested from the relevant regulatory body.

Nohappy85

• South Australia

vor 7 Jahren

I dont no how that is possible when i have only ever opened the one account as i only have one email address..
I dont understand how i can start up another account when i only have on email address, i signed up thru my phone internet service.
In them term it says that all account will be closed if try to start mutiple accounts, so if wat you are say that i have mutiple account how come my account was closed when someone opened another account off my browser,? Not once was i told there was another account i spoke with live chat serveral times where the gave me bonuses if there was another account they woukd of seen that and wouldnt of given me bonuses on my deposits nor should i been able to deposit if there was another account... which i hav deposited multiple time, so you willing to take my money but not willing to pay out my winnings i know ive never set up a multiple accounts and i dont understand how it can be thru same browser when i signed up on my old phone, which was stolen several months ago which i can supply a statutory declaration that im telling the upmost truth that i have only ever open
one account in my name. You take my deposits but wont pay out my winnings that is theft

7BitCasino

• Representative

vor 7 Jahren

Dear Customer,

We understand your feelings, but we need to follow our multiple account abuse procedures. We can't do anything since you violated our Terms and conditions https://7bitcasino.com/en/terms-and-conditions

4.1.2 You are allowed to have only one Member Account. Only one Account for each household is allowed. If you attempt to open more than one Member Account, all accounts you try to open may be blocked or closed and any bets may be voided. Also, any returns, winnings or bonuses which you have gained or accrued may be reclaimed by us. If you wish to open another account, you may do so by contacting the Manager at support@7bitcasino.com. When a new account is opened, the old account will be closed. If you notice that you have more than one registered Member Account you must notify us immediately. Failure to do so may lead to your Member account being blocked for access.

Our system detected that all accounts have been open in the same browser. And we'll be glad to share all needed information with AskGamblers team.
Please also note, that on both accounts you have used no-deposit bonus what is, in fact, a bonus account violation.

We hope that in the future you'll be more attentive and this issue will not happen again.

We wish you all the best,
7BitCasino Yeam

7BitCasino Beschwerde-Statistik

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Durchschn. Antwortzeit 2 Tage

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