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7BitCasino - BTC Cashout request still pending after 3 days

GELÖST
Beschwerde-Info
Unseriöses Casino 7Bit Spielothek
Grund Verzögerte Auszahlung
Betrag BTC 0.5
Kmmuklas New Jersey
Veröffentlicht am 4. Januar 2020

On 7bitcasino’s website, it states that BTC withdrawals are completed instantly (please see attached) I placed a 0.5BTC cashout request on New Years Eve and 3 days later, my request is still pending. I spoke with support over live-chat. While the support staff is very nice, they could not tell me anything other than, “the financial department is reviewing your requests and are very busy because of the holiday”. I asked how long I would have to wait for my request to be sent and I was told that they couldn’t say.

This is unacceptable. Had I known that this casino would hold my principle investment along with my winnings I certainly would have played elsewhere. I am not rich and relied on the instant processing period for BTC transactions, as promised on the site. Moreover, the utter lack of information provided to me when i contacted support is unprofessional and upsetting.

Please help me recover my money.

Kmmuklas New Jersey
Veröffentlicht am 6. Januar 2020

I just received my cashout. I would caution anyone thinking of playing at 7bit casino to take into account that they have to be persuaded to pay winnings. They will not just pay because it is the right thing to do. Play at Bitstarz if you don't want the run around.

AskGamblers
Veröffentlicht am 8. Januar 2020

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

7Bit Spielothek Beschwerden

  • 36 von 37 gelöst
  • 1 Tag Durchschn. Antwortzeit
  • 5 Tagen Durchschn. Lebensdauer
  • 29,806 USD Durchschn. Betrag

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