Very unresponsive and unprofessional Customer Support.
Tompa submitted a complaint.
Closed due to inactivity of Lucky Red Casino.
Lucky Red Casino - Withdraw declined
More than 5 weeks ago I won money at Lucky Red Casino. I confirmed my account by sending a form, copy of my ID and a bill to them. I also verified by phone. They told my that everything is OK and that I would get my money in a few days. After a few days i got this message:
This automated email is to confirm that your NETeller withdrawal request for the amount of $4,000.00 has been declined and the funds returned to your casino balance.
If you have not already received personal contact from us detailing the reasons for this please do not hesitate to get in touch.
I Havent got any personal contact from them. I have chatt with them and they say everything is OK. I have also called them by phone and they say that everything is OK and that i would get my money soon. The problem is that they have decline my withdraw at least 4 times. When I chat or call them they say that everything is okey but then continue deline ny withdraw... Please Ask Gablers, can you help me?
Hi sorry for the delay here.
I will speak with our cashier and ask them to follow up with you.
Havent heard anything as usual when they are going to talk to the cashier people. Have asked them to call me many times. Come in LuckyR! I like your site and have unfortunally lost lots of money at your site. What is happening?
Hi, This is already being taken care of following your contact with our support team.
No! I have waited for the money for over 2 mounth and I got the message decline every time I make a withdraw. When I call you say that its on the cashier peoples table but they decline my withdraws every time. This time you have not decline but I have got the money. I dont drop this chat dialog before I got the money.
Having completed substantial investigations into this account and others relating to this account, the player has been banned from all casinos within the Club World Group and had any open accounts closed.
The reason for this action has been determined as:
- Bonus abuse
- Duplicate accounts
The player has been notified and the case is considered closed. Should the player require any further help, please contact email@example.com.
First of all, thank you for the information. No one has told med that before!
And second of all... I Only have ONE account at Club world (Lucky Red). I checked my bankaccount and can see that I have made totally 5 deposits with the total amount of 4700 usd. When i won (4000 withdraw able) I didnt bet something unnormal. I betted big all the way. I use to play a lot and does it all the times, live as online.
This is my first experiance of Club World and you must be joking with me! How do I take this to the next step?
I do as you say and send a copy to the cashier mail. But I want to warn all the players from this site and write it in public as well so everyone can see how you treet players who wins. If behave and to the right I will write that as well!
Please contact firstname.lastname@example.org.
Askgamblers, what can I do? Can you help me? Can I sue them? Post my case on all sites i can find, whats the right thing to do?
Bellow is a email conversation between me and them since last post here...
14 jun (1 dagar sedan)
But which terms have I breached?! I have only one account and I have only played blackjack! So please tell how I can have duplicated accounts?! Thats bullish! Which Casino? If you dont want me to play at your site thats okey for me. I started to like you client but this is a joke. I maybe never more play online if a online company can behave like this... But when you are trying to rob be I get really pissed off. You know I havent done anything wrong. You probably trying something just because you are far away? I dont accept it and I will not leave my money behind. Its not about the money its about your behavor. Give me my money....
How are you?
I’m afraid the fraud and risk department do have security measures in place and they did pick up a duplicate account.
This is against the terms and conditions of the casino.
The management will not be opening the account.
Lucky Red Casino
no response is required.
What is the smartest thing to Askgamblers? Im really disappointed and shocked of their behavor. The only thing I want is to get my money they are trying to rob me on. I will defently not play there anymore... Whats the best action plan?
I think the casino made it's final word and nothing can be done. I would like to receive evidence from the casino which proves the statements above about fraudulent playings.
Have you heard anything? I havent heard anything from the casino... Im 100% sure that they are lying, I have also tried to get more information but they dont say anything....
Anything new happen here?
Nothing happens. They still own me 4000 usd and dont speak to me and they cant show any evidence....
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