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Twin Casino

Nossa classificação CasinoRank
6.1/10
CasinoRank
Classificação dos jogadores 36 Avaliações
Tempo de resposta às reclamações 16 Reclamações
2 dias média 16 Reclamações
O que gostamos
  • Disponível para celular e desktop
  • Limite de retirada é alto
  • Acessível e fácil de usar
  • Suporte via chat online 24 horas
  • Métodos de pagamento locais
O que não gostamos
  • Restrito em diversos países
Aviso de afiliação

Nosso conteúdo contém links afiliados e podemos obter comissão sob registros e depósitos feitos no cassino por meio desses links. Nós apenas recomendamos cassinos licenciados e não aprovamos qualquer marca que não é verificada por nossos especialistas de cassino. Saiba a verdade. E, então, jogue.


Detalhes de Twin Casino

Aqui você encontra todos os detalhes sobre esse cassino.

  • Geral
  • Pagamentos
  • Jogos
  • Jogo Responsável
  • Atendimento ao Cliente
Website
https://twin.com
Estabelecido em
2017
Licenças
Kahnawake Gaming Commission
Empresa
Programa de Afiliados
Idiomas
Inglês, Alemão, Norueguês, Português, Espanhol
Tipo de Cassino
Jogo Instantâneo, Celular, Crypto Casino

O Twin Casino é um dos cassinos online que oferecem caça-níqueis e outros demais jogos desenvolvidos pelas melhores fornecedoras de software da indústria de iGaming. Os membros do site podem acessar os títulos da NetEnt, Microgaming, Play’n GO, Quickspin, Yggdrasil, Pragmatic Play, entre outras. Além disso, é possível navegar pelo site tanto pelo computador quanto pelo celular. O Twin casino é licenciado e regulamentado pela Autoridade de Jogos de Malta (Malta Gaming Authority).

Países e territórios restritos

Infelizmente, por conta de restrições, jogadores de alguns países não podem abrir conta no site do cassino. A lista completa de países e territórios restritos pode ser consultada em “Mais detalhes do cassino”.

Jogos online

O site do Twin Casino apresenta jogos de cassino e caça-níqueis online de grandes nomes da indústria iGaming, como Play’n GO, NetEnt, Microgaming e Pragmatic Play. Para facilitar a navegação, os slots são categorizados por provedor, funcionalidade e tema. Além disso, é possível encontrar os títulos por ordem alfabética e de acordo com a popularidade. Caça-níquel Starburst, caça-níquel Immortal Romance, caça-níquel Mega Moolah, caça-níquel The Dog House Megaways e caça-níquel Aztec Gems Deluxe são alguns deles.

Já na seção jogos de mesa estão disponíveis diversas variações dos clássicos jogo da Roleta, Bacará e Blackjack. Fãs de vídeo poker também podem acessar as opções desse tipo de jogo, como Deuces & Joker, Bonus Deuces Wild Poker e Double Bonus Poker.

Cassino ao vivo

Quem curte jogos de cassino ao vivo também poderá encontrar algumas opções no site, todos com crupiês reais. As salas funcionam o dia todo e disponibilizam jogo da Roleta, Bacará e Blackjack ao vivo.

Cassino para celular

O Twin Casino também pode ser acessado via smartphones e tablets, sendo que os jogos foram otimizados para a versão mobile do cassino. Para tanto, basta um navegador mobile compatível. 

Suporte

O Twin Casino tem uma área de atendimento ao cliente para solucionar dúvidas e oferecer assistência. A forma mais rápida de entrar em contato com o cassino é por meio do suporte via chat online, que funciona 24 horas, todos os dias. Além disso, é possível enviar um e-mail ou acessar a página com respostas para perguntas frequentes.

Segurança e imparcialidade

Para garantir a segurança dos jogadores, o site do cassino utiliza criptografia SSL para manter as informações confidenciais e financeiras sempre protegidas. A plataforma também está em conformidade com o Padrão de Segurança de dados do Setor de Cartões e Pagamento. 

Além disso, é utilizado um gerador de números aleatórios para que todos os resultados gerados sejam justos e imparciais

StallCation

Bônus do Twin Casino

Confira os Twin Casino bônus e escolha o melhor para você.

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Bônus de depósito
100% até BRL 1.000/200 €+ 200 Giros Extras no caça-níquel Book of Dead
Requisitos de Apostas 40x
Porcentagem do Bônus 100%
Depósito Mínimo N/A

Reclamações

Leia as reclamações que outros jogadores deixaram sobre Twin Casino. Saiba mais sobre reclamações.

Mostrar todas as reclamações
Twin Casino - Casino deliberately doesn't accept submitted documents

Hello!

I have trouble with Twin Casino. The casino deliberately doesn't accept submitted documents that meet the stated requirements.

After the verification request, the following documents were sent to the casino.

On March 25, I completed and submitted the "Source of Wealth - Questionnaire"

On March 28, I sent documents confirming funds received as winnings from another casino to make a deposit at Twin Casino:

screenshot of my casino account with my personal details,

screenshot of casino winnings,

the transaction history of my Skrill payment wallet, which shows the receipt of winnings from the casino.

On May 08, I sent the following documents to the casino:

Skrill statement for the last 3 months (02/07/2023 - 05/08/2023). The preamble of the statement contains my personal data: Customer ID, and email.

The Skrill payment system statement does not contain my personal data, such as first and last name, address, and phone number. In this regard, I provide you - A screenshot of my personal Skrill profile with my personal data: last name and first name, address, phone number, Customer ID, and email.

Screenshot of my casino account with my personal information: first and last name, phone number, email, date of my birth

Screenshot of my casino deposits for the last 90 days.

Screenshot of my withdrawals for the last 90 days.

The casino did not accept these documents, asking them to provide them in the best quality, but an extract from the Skrill payment wallet indicating the name and surname. to do this, I contacted Skrill directly with a request to send a statement in accordance with the requirements of Twin Casino.

On May 12, I sent the documents sent earlier in good quality to Twin Casino, as well as a Skrill statement indicating the name and surname.

But, the documents were not accepted again!!!

None of the casinos had such problems when passing verification! Moreover, having studied the information about the casino license, I hoped to receive high-quality services, but instead, for 2 months I send various documents for verification.

I can't solve the problem on my own, please help me.


Thank you in advance.

staus Não resolvido
Twin Casino - Seven flawless proof of address refused
Hello.

I made my withdrawal three weeks ago and have been in constant contact with their verification team since then.

They keep rejecting my documents even though I have provided them with seven different proof of address.

They ask for some of the following documents:

Proof of Address
An official document such as:
• Utility bill. (including electric, natural gas, water, and waste)
• Bank statement
• Council tax bill
• Recent mortgage statement.
• Home Insurance certificate or policy.
• Letter from national or local governments.
• Landline, internet and/or TV broadband bill
• Credit reference agency
• Health and car insurance documents
or any official letter from the government issued to you, showing your name, address and date of issue (not older than 6 months).

I have provided statements from all the norwegian banks where I am a customer, I have sent several documents from norwegian authorities as well, including the military and norwegian police.

I feel totally hopeless since this process has taken forever and I keep refusing documents that are valid based on the list above. I have won ≈1300 EUR and it is obvious to me that they simply don't want to pay me my winnings and that they will refuse whatever document I send to them. I feel bitter and irritated, the treatment has been nothing else than highly unprofessional (sometimes they don't respond to my emails even in four days).

I really need help, I did not expect this from a MGA licensed company.
staus Não resolvido
€1300
Twin Casino - Delayed withdrawals for almost 2 weeks

Hi

I have 15 pending withdrawals of 5k EUR each on Twin Casino.

These are winnings from different days: December 30-31, January 2-4, and now from a major win on January 8.

These withdrawals (almost 2 weeks old) are delayed due to a gameplay check by the provider, I was told in my contact with the casino.

Their Loyalty program customer service is always very helpful and assures me that my winnings are on the way and that these are pure routine checks. But for every day that passes I'm getting more and more worried that my winnings will not be paid out.

The "problem" is that I have kept playing during this time, since they assured me that any new possible winnings are not affected by this delay and should be processed regularly, and have (after first losing a large amount of the winnings) kept winning more and more. So I'm now up to 75k in winnings that have not yet been processed or paid out.

I'm actually very happy with my overall experience on Twin and have nothing negative to say about the casino except this delay that worries me. I have had previous withdrawals that have taken a maximum of 3 days on Twin.

I have read and reread the terms of the casino and I have not broken any rules or regulations also my account was verified twice, the last time on December 23 (only a week before the first withdrawal request in this "issue").

During my contact with the casino I have asked many times if they have everything from me to process these withdrawals after the GP check is done, and I have been assured many times that they have everything they need from me and are only waiting on the green light from the game provider. However, this morning I woke to find an email about needing to send proof of wealth, documents that I have already sent to them in December.

I uploaded these again immediately (about 10 hours ago) and haven't heard from them again, even though I tried emailing and live chatting with them to get an explanation after this request.

I'm hesitant to create this issue with you, but I'm very concerned now that my winnings will never reach me, and I am no longer getting a response from the casino, so I'm asking you for help.

I have screenshots of all the withdrawal requests and also from my game transactions with large/major wins and some screenshots from the actual game when I won. I also have all the written contact conversations (e-mails) with the casino saved and attached.

Thank you in advance!

staus Resolvido
€75000
Twin Casino - Seven working days and still waiting for withdrawal processing

As suggested by your customer care I am filing this complaint, since it been 7 working days already.

I won over 900000 Indian rupees (about 10600 Euros) in Twin casino (win links attached). When I requested the withdrawal, Twin casino asked me to submit my payment verification, which got approved within a day. However, upon asking when they will process my withdrawal request, they told me they have submitted the request to the management (all chat with support is attached). First, Twin casino told me that withdrawal will get processed within hours, then Twin casino told me that withdrawal processing will be done in 3 days, after 3 days when I asked them about the withdrawal processing, Akiko (customer support) from Twin casino told me it will take maximum 7 days (transcript attached). Now it’s been more than 7 working days and a total of 9 days, Twin casino still hasn’t processed my withdrawal request. Moreover, they haven’t responded me through email since I have already sent 2 emails to them.

Now I am concerned about my withdrawal and decided to put forward an official complaint.

Things to note:

1. no bonus is used, the money I deposited was all raw money.

2. All my verification is done

3. I am their VIP customer

4. I have attached most of the required files (transcript of chat with customer support, withdrawal page screenshot, Link from the provider of my winning “https://replay.nolimitcity.com/show/gibibomediho?device=desktop&language=en”)

I request you to please solve this issue since now I am concerned that I won’t be getting my withdrawal.

staus Resolvido
₹900000

Estatísticas de Reclamações

Resolvido 8
Valor médio $ 8,605
Duração média da reclamação 8 dias
Resposta média 2 dias

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Avaliação do jogador
7.1/10 36 revisões

Principais avaliações de nossos jogadores

Casino looks sleek, games are smooth even on mobile.
I won 100$ from free spins after wagering the required limit.
Chat was always responsive, and kind.

As a Canadian player I wasn’t allowed to do a bank withdrawal. After winning my 100$ from wagering, I asked them how I would be able to withdraw my winnings. Staff told me I could deposit paysafe card and withdraw via ecopayz.
I did those steps and I wasn’t allowed to withdraw.
Support said they would submit a ticket regarding this issue for me, and someone would get back to me in 7hrs. How convenient.

I love playing live casino, however with this casino’s Evolution gamings “Blackjack”; doesn’t allow you to bet “perfect pairs” as a side bet, you only get to bet “21+3”. Other than these issues the casino was fun.
I couldn’t seem to find classic table games on here either. Unless it was just the layout. I searched up “blackjack” and only the live casino popped up.

Hi JVSMINEJVDE! Thank you for the review our site, we are happy to hear you have enjoyed our sleek design and our awesome support staff! I have had a look at your chat transcripts and account history to see what went wrong in your withdrawal request with us and see that you have been unfortunately misinformed by our support staff, which we, of course, do apologize for. We always encourage and appreciate the chance here to make Twin an even better casino for everyone, based on the valued feedback we receive here. We will reach out to you through our support with a positive resolution to this as soon as possible and hope that you will continue to enjoy our casino. Kind regards, Kasper, Casino Manager Twin

user avatar
Usuário inativo
3/10

Really appealing design. A whole lot of variety on slots. All the great games and provider are listed on the sites !
Easy to navigate. IMO the best overall design of all sites!
It have what it take to be a great site!

If you have no idea how good or bad slots can give or take, you may believe that slots only take big and give cheaps!
If you don't care less about winning and losing but having a great gambling experience you will likely like it :)

While already a big fan of most things GiG/MT Secure Trade and quite open to testing out all who take a kick at the can under the white label or brand umbrella, Twin I think has that little something extra that may be lacking in some of the other sites.

It's not the game selection, which is more than adequate and on par with all of my other fav sites.

It's not the bonuses, which are fairly standard and in line with what one typically expects to see from a MTST site.

It's not the recently added casino races.. (though if you've read my previous MT reviews.. you know this is indeed a personal preferred perk offered by my top choices for my deposit dollars)

It's not even the loyalty program, generous freebies or the site design (which for the record is clean, crisp, easy to navigate and very well executed)

No.. Despite all of the above ranging anywhere from more than adequate to quite impressive, what really sets Twin apart for me is the management. I've played quite some time and with continued loyalty at some of the top GiG brands and I couldn't begin to tell you who is in charge at any of them, what their personality is like or for that matter if they even exist. This certainly isn't the case at Twin. The casino manager Kasper is very active in player communities, listening to complaints, suggestions, general whining and ranting and the occasional kudos as well. More than just being an active sounding board though it;s easy to see that he is committed to making Twin a site that players call home and want to return to over and over again as new suggestions are implemented, terms and conditions are tweaked and bonuses/promos are adjusted to meet the players desires.

in very short order after becoming a depositor the VIP manager Alex, an instantly likeable and quite affable fella, fired me off an email to introduce himself.. This despite the fact I had lifetime deposits of less than $100 and after a couple lucky sessions withdrawals totaling almost 4 times that.. and to top it off, he added some extra spins to my account to welcome me.. Unheard of behavior in my experience. Many of my frequent haunts are happy to toss me some freebies when I'm losing.. but that generosity well typically runs dry as soon as I begin to approach even, yet alone come out ahead..

Cashouts were executed in the standard 4hrs or so we've come to expect from GiG/MTST and on whole I'm quite looking forward to slowly shifting some of my regular deposit habits in Twin's direction. It's nice to feel appreciated as a person and a player and not feel like just another wallet in the crowd labeled depositor #45387698B

Kudos Twin. Keep up the good work.

As always.. waiting more than 10 minutes for withdrawals is no bueno for the seeker of instant gratification in me, but as I've said on other MTST reviews.. if that's my only complaint.. I really don't have any complaints.

Hi TheAverageGuy! Thank you for your positive and very thorough feedback of our site! Always exciting to receive such positive and elaborate reviews. I am really happy to hear you're feeling appreciated both as a person and a customer, that's all we ever wanted! Twin is however owned and run independently and is not connected to GIG, other than us using their platform. :-) I will pass your positive remarks to the rest of the Twin Team! Thank you once again for your awesome review! Have a good one, Kasper Casino Manager Twin

user avatar

Good new games, I would reccomend Raging Rex for the best mobile slots and they are paying right now as well. Also gunslinger for nice play and easy wins.

Hi FRAYEDKNOT, Thank you for your review of our site! Appreciate that. I agree! Play'n GO has really done a great job on Raging Rex! I trust you will keep enjoying Twin in the future! Should you need any help in the future, please contact our Support, they will be happy to sort out any matter in an instant! Kasper, Casino Manager Twin

user avatar
Usuário inativo
5/10

Good Looking Casino from the feedback looks like they payout .....good selection of games seems to run smooth time will tell if it stands but so far so good I'm not amazed but the staff seem friendly I'll stop there.

The over the top verification process where you have to submit an i.d next to your face for god knows what reason a simple passport or a drivers license is all that is required if they know their stuff they will now that numbers can be screened : and as for the suspicion of using multiple I.P addresses sounds like someones been drinking nobody tries those tactics these days especially me I've seen more casino's than most have had breathed in fresh air.

Hi RAZORX, Thank you for taking your time, giving us some feedback! First of all, we are happy to hear the positive feedback you've had with us - a good game portfolio together with a fast and secure withdrawal process with a good Customer Support on top, are all aspects we take very serious. Another aspect we take seriously, is our verification process. Without going into too much detail, we do have reasons to why we would potentially ask a customer to forward such documentation that you mention. Should you have any questions or concerns regarding this, I am sure our Customer Support will be happy to help you out. Thanks again for your review! We hope you will enjoy Twin in the future. With Regards, Kasper, Casino Manager Twin.com

user avatar

Much better than the others I am reviewing today which are both good casinos. Twin is a star and my first choice every evening. Highly reccomended! Try them.

Hi Rhard1, Thanks for these 8 stars and great feedback - that´s what we work for! We are constantly working on making your player´s experience as seamless and fun as possible. That´s why Twinners feedback is so important to us. Don´t ever hesitate to contact our Support and let us know how we can keep improving and remain your first choice every evening :) Stay awesome, The Twin Team.

user avatar

- Nice design on the site
- Great customers support
- Large selection of quality slots
- Good reward program

I won 4000€ from a 100€ deposit and decided to withdraw it, but they wouldn't accept my proof of residence... I tried sending a couple of papers that stated where I live without successes. Ended up playing away all of it since you can't lock a withdraw. I don't think I will play here again due to the fact that you can't lock a cash out and that getting verified is so hard if you have a pending withdrawal.

Hi Krostein, Thank you for your review. We are glad you enjoyed our sleek design, friendly and professional support, large selection of games (and more to come very soon!), and great loyalty programme. We are genuinely sorry to hear your disappointment when it came to verifying your account. Just remember: this verification is required by law; for proof of residence, we required a copy of a recent (not older than 3 months) utility bill or bank statement showing your name, address and date of issue. More importantly, we´ll only need to verify your account once, afterwards your withdrawals will be much faster - that in mind, we hope you give us another shot! Stay awesome, The Twin Team.

user avatar

Good selection of games and nice design very smooth, but useless when you can’t withdraw your winnings

I deposited with paysafe card and i want to withdraw, they ask me to create a ecopayz account then deposit with ecopayz before being able to withdraw. Bull...it, that means you have to apply for a credit card, then create ecopayz and deposit to ecopayz and then use it to deposit to twin casino woow. Every single casino has the bank withdraw option.
Will never play here again

Hi Khanjan, Thank you for your review :) We are very proud of our large selection of games and sleek design - glad you enjoyed it! We are sorry to read your disappointment regarding payment methods. We do display all available deposit and withdrawal methods according to your country to avoid such confusions. You can find this information under Wallet (blue button in the top right corner) at anytime, including before your first deposit of course! At this moment, we don´t offer withdrawals via bank transfers to our valued Canadian Twinners. But the e-wallet Ecopayz is a great alternative, free, easy and secure, for all your online payments, and much faster than a bank transfer ;) We hope you give it another shot! Stay Awesome, The Twin Team

user avatar

Relatively new casino with great looking site part of Oring LTD casinos which I didn't know they are sister casino or owned by the same firm as Oddsring casino which is another great casino I have been playing. They have several casino software asMicrogaming, NetEnt, Evolution Gaming, Play'n GO, Quickspin, Yggdrasil Gaming, Quickfire, Genii, Pragmatic Play which from my taste is quiet enough.

The thing I didn't like about this guys is the fact they don't have any loyalty, no points, no wheel, no free spins nothing, the second thing is their welcome bonus. Ok their welcome bonus an average one of 100% with wagering of X40 of the bonus, maybe decent one, since the wagering is only on bonuses but the fact they offer as well free spins as part of their welcome deposit bonus, but the amount you need to deposit is a bit hilarious.

They offer 50 free spins on the first deposit and 50 free spins on second deposit and the minimum deposit so you could get those free spins is 50 euros?? wow a bit high deposit isn't it? and when you'll see on what game they are giving those free spins, not to mention they are from Quickspin provider and the name of the game Dwarfs Gone wild. I mean how much will a player get from Quickspin game, it surely wont be 50 euros, it will be some few euros, so my opinion you need to change your welcome offer actually the free spins, which lets be honest they are not free at all.

To trigger the welcome offer e-wallets are restricted, so another deposit must be made with visa or Master card. Only Norwegian players are allowed or eligible while depositing with e-wallet to get their welcome bonus, a bit odd if you ask me, only one country eligible for bonuses with e-wallet paying option.

Well made two deposits here and obviously my Lady luck isn't here. Played Piggy Riches, actually at the beginning wasn't so bad, but after a while of playing I ended up with zero in my account. So far only two times I received free spins without a deposit and the fact their nodeposit free spins are capped to 100 euros maximum withdraw, not much I have missed out.

Hi Katemak, Thanks for your review and for the 6 stars! We are glad you enjoyed our large offer of games and providers :) We are sorry to hear that you did not enjoy our Welcome Bonus that much and that you fell out of luck... But just a tiny-wee correction if we may: Though it is true that our minimum deposit is €50 to trigger the Welcome Offer, we also send almost daily offers, many Free Spins offers, some of which come without minimum deposit to cater all players. Also only Skrills deposits are restricted from the Welcome Offer - not all e-wallets, and we offer many more payment alternatives, all of which allow you to get our bonus. Last but not least, and we hope you´ll like that: we still don´t have a wheel, But we do have a pretty great Loyalty Programme now, rewarding your inner Twinner with Free Spins and Cash Prizes. Check it out here: https://twin.com/loyalty May Piggy Riches spin in your favor next time! Stay Awesome, The Twin Team

user avatar

I normally ignore reviews that talk about customer service because who cares. I am adding a couple of reviews on this site today and need to big up Twin casino for there very professional service. I was not awarded a bonus on a glitchy slot and they were able to track it and payed me on it in a few hours last month. Love it. Excellent site as well.

Hi Rosief, Thanks for your review - we sure love these stars :) Our Support team is indeed Twincredible! We are glad to hear that they could fix this for you and that you are enjoying your time with us. For more rewards, keep twinning and level up with our new Loyalty Programme (https://twin.com/loyalty)! Stay Awesome, The Twin Team

user avatar

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