Mystake Casino

Mystake Casino - Delayed withdrawal since December 16th 2025

R$500

Dear AskGamblers Complaints Team,

I am submitting this formal complaint against MyStake Casino due to an excessively delayed withdrawal request that has been pending for over three weeks, with no concrete progress despite multiple follow-ups.

Details of the issue:

• Date of withdrawal request: December 16, 2025

• Withdrawal amount: 3 500 EUR

• Withdrawal method: Bank transfer

• MyStake username: Neymarjr0501

Email address: <removed>

My account is fully verified, and I have complied with all bonus terms and conditions. There are no pending wagering requirements or violations on my side.

Since requesting the withdrawal, I have contacted Mystake support multiple times via email (to [email protected]) and live chat. Their responses have consistently been vague, telling me “not to worry” and that I would “receive updates soon” or that the payment is “being processed.” However, no actual update or payment has been provided, and the withdrawal remains in “pending” status.

As of today (January 8, 2026), more than 23 days have passed, which far exceeds the casino’s stated processing times for bank transfers (typically 3-7 business days according to their terms). This prolonged delay is causing me significant inconvenience and frustration, and I feel that the casino is not handling my legitimate withdrawal request in good faith.

I kindly request the AskGamblers Complaints Team to mediate and assist in resolving this matter by ensuring MyStake processes and completes my withdrawal promptly.

I am happy to provide any additional information, screenshots of the withdrawal request, or email correspondence with support upon request.

Thank you for your assistance.

Best regards,

Mystake Casino - Account investigation going on since October

€3500

Hello,

Unfortunately, I created an account here to gamble and did KYC as soon as I made the account, deposited, and played without any problems.

Started winning on slots and live esports betting, made around 40k, and then I went on a losing streak and decided it's time to withdraw profits.

First withdrawal was on 23-October and was successful, second one was on 24-October and was declined, and my account was locked. They just said it's under review for something suspicious.

To be honest, I dont know exactly what suspicious I did, I followed the t&c rules and played fairly.

Note:

I dont think they really need 6 months to do a review. They are doing this on purpose, so with that being said, everyone who gets lucky and wins a larger amount of money will do the same to you. No point in playing here.

Mystake Casino - Account frozen for over a month

€32000

Hello.

I have a problem with Mystake.

My account has been frozen for over a month. I can't deposit money, withdraw money, or place any bets. From what I've learned, they're investigating me.

My account has been verified numerous times, and I've passed them without any issues.

I've never used any bonuses. I've always been guided by honesty and fair play.

It's a shame that my account is now frozen and I can't do anything with it, as I've repeatedly recommended this casino to people as a trustworthy one.

Could I ask for help with this matter?

I hope for a successful resolution :)

Mystake Casino - Withdrawal rejected many times

€11786.55

Hello AskGamblers Team,

I would like to submit a complaint regarding a big withdrawal issue with MyStake Casino.

On this date, I requested two separate withdrawals from my verified MyStake account, for a total amount of €3,500:

Withdrawal #1: €1,500

Withdrawal #2: €2,000

The first withdrawal of €1,500 has been successfully approved and paid. However, the second withdrawal of €2,000 was rejected, even though all KYC procedures were fully completed and confirmed by MyStake several times.

Before submitting my withdrawals, I provided all the requested documents, including:

full bank statement

proof of residence

front and back of my bank card

passport (full identity document)

live video verification confirming my identity

confirmation through their WhatsApp KYC channel

MyStake then informed me multiple times (via email and WhatsApp) that my KYC was “fully verified” and that I was eligible for withdrawals.

I have screenshots confirming:

the successful KYC validation

that my identity and payment method were approved

that my account is verified

payment of the first withdrawal

several withdrawal rejections and no reasons provided

The €2,000 withdrawal was rejected with the explanation: “excessive sports winnings”

I carefully checked the casino’s Terms & Conditions and could not find any clause stating that withdrawals can be denied due to “excessive sports winnings”.

I did not use any bonuses,

I did not violate any casino rules,

I did not use VPN,

I did not open multiple active accounts,

And previous withdrawals were successfully approved.

I have all the documentation and screenshots to support these statements.

What I am requesting

I kindly ask AskGamblers to assist me in receiving the remaining €2,000 from my balance, as I believe the rejection reason is not based on any written term, and my account verification has already been confirmed multiple times. They are holding my funds on purpose.

I am ready to provide:

screenshots of the paid withdrawal

screenshot of the rejected withdrawal

KYC confirmation emails

WhatsApp KYC confirmation

account history

communication logs with the casino

and all the fake "reasons" they gave me for not paying me.

Thank you for reviewing my case.

I will happily update the complaint if the issue is resolved.

Best regards,

Bruno

Mystake Casino - MyStake Big Mistake about incorrect settled bet Paris FC vs Lorient Oct 3 2025

€2000

Dear AskGamblers Complaint Team,

I am filing a complaint against MyStake bookmaker for incorrectly settling a winning bet as a loss.

I placed a combined bet on 3 October 2025 (Paris FC vs Lorient, Ligue 1) which included a selection “Over 2.5 cards” (odds 1.19). The total stake was €560.18, total odds 2.91, and expected winnings €1,630.

The match produced 3 yellow cards, confirmed by official Ligue 1 (LFP) data and other reputable sources (Flashscore, ESPN). However, MyStake settled this market as lost, citing WhoScored.com — which later corrected its mistake to reflect the true result (3 cards).

I contacted their support multiple times (via live chat on 4–5 Oct and emails on 6–7 Oct) with no reply or correction. They refused to recheck despite clear evidence.

Attachments provided:

• Screenshot of bet slip showing “Over 2.5 cards” as lost

• Official LFP/Flashscore results confirming 3 cards

• WhoScored corrected data screenshot

• Chat screenshots with MyStake refusing to correct

I kindly ask AskGamblers to review this case and mediate a fair resolution, requesting that MyStake updates the settlement according to the official match data and pays the winnings owed (€1,630).

Thank you very much for your assistance.

Sincerely,

< personal information removed >

ID of the bet : 257341064

Mystake Casino - Cypto payment rejection due to a technical problem

€1630

hello , I already made withdrawals a week ago, and yesterday I made a withdrawal (1550 euro), today he rejects the withdrawal and while chatting with the livechat, he tells me there is a technical problem, try to choose a bank transfer !!!!
I insist that I must be paid to the same crypto address since I do not use a bank account, which is in local currency and not in euros or dollars. He tells me I can't answer you now, because there is a technical problem !!! Is there an explanation for what is happening on the site with crypto withdrawals .
I really need a clear answer to know what I am going to do in the future, and of course your help to resolve this problem.
thank you .

Mystake Casino - I wrote to support and they told me that the withdrawal takes up to 3 days and there are no problems

€1550

I played on Mystake periodically and had no problems with verification or withdrawals. I deposited $200, played a little, and requested a withdrawal of $370 using the TRC20 address to which I had already made a withdrawal several months earlier, and everything went smoothly. A day later, I received an email:

"Dear Stanislav,

We are contacting you regarding your account.

Please note that you need to change your password for safety reasons. Once you have taken action, confirm it to us via email and we will enable the features of your account.

If you have any further questions or inquiries, please do not hesitate to contact us. We will be more than happy to assist you anytime.

Have a nice day!"

I changed my password and access was restored, but the withdrawal was rejected. I created a new request and the same thing happened the next day.

I wrote to support and they told me that the withdrawal takes up to 3 days and there are no problems.

I hope this issue will be resolved as soon as possible.

Rejeitado

$370

Mystake Casino - They rejected my withdrawal

Hello askgamblers,

A few months ago, I registered with mystake and completed KYC verification, then deposited money into mystake's sports betting platform. My luck was terrible, and I lost over $10,000 in a month, which was very frustrating. Then, in July, I started winning some money. On July 21st, I requested a withdrawal, but they rejected it.

They asked me to film a video with the date, my name, their website, and my user name, and to read out this information in English.

I did as they asked, but they told me to wait for an email response. Fifteen days later, on August 4th, I finally received an email from them saying the video had been verified. During this time, I continued betting on sports, and my account had accumulated $10,114. I requested a withdrawal, but they rejected it again. Even though I had completed all their requirements, they still wouldn't allow me to withdraw the money from my account.

They've repeatedly denied my withdrawals.

Now, I can't place bets or withdraw funds from my account. I need a reasonable explanation. Askgamblers, please help me. Thank you very much.

Mystake Casino - Delayed verification and blocked withdrawals 3752,98 EUR

$10114

I have used Mystake for a while now and everything worked very well, I like the site very much. I then wanted to withdraw some of my money from the account and the withdrawal request was denied and they told me to send in videoproof of me saying my name and other personal stuff. I, of course, made the video and sent it in accordingly. I sent in the document the 26th of June and I get a confirmation email from Mystake that it is received. Now I have gotten no updates about this matter in my email, live chat can't do anything and I am completely left in the dark with money in my account and withdrawals blocked. I have tried to reach out to them almost daily to see whether I could get some kind of update or if I need to send in more documents, but I get the same response all the time. I have 3 752,98 euros inside the account. Please help me solve this query because I am starting to get worried, inside the account is my hard earnt money.

€3752.98

Estatísticas de Reclamações

Resolvido 34

Valor médio $ 5,171

Duração média da reclamação 7 dias

Resposta média 2 dias

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Avaliação do jogador

9.4/10 ● 660 revisões

Principais avaliações de nossos jogadores

magnusOG

há 1 ano

3/10

They offered a good range of betting options and decent limits before I started winning. KYC was smooth and without clowning with selfies or videos. Withdrawal processed quickly.

After I won a few grand they slashed my limits and stopped accepting straight bets, essentially forcing you to bet parlays only. I guess winners are not welcome.

sibiryak32

há 1 ano

1/10

I didn’t have time to use the site, it was blocked almost immediately. I'm not sure there are any advantages here.

I registered on this site, made a deposit of 50 euros, when passing KYC, I uploaded a photo of a Russian passport document and shook my head in front of the camera. For some reason, verification failed and I contacted support for help. Instead of helping, they blocked my account along with my money, they are not going to give anything back.
They just stole 50 euros from me and that’s it, I don’t think the casino has the right to do that.
The rules of your site say: Please be informed that the Company has no possibility to carry out payments to the users from Russian Federation and Belarus due to the fact that those countries are sanctioned. Furthermore, please be informed that the accounts of the users from Russian Federation and Belarus will be closed immediately upon their detection and the current balance will be kept by the Company.
But I am not a user from Russia, I am a user from Kazakhstan, I have a document confirming permission to reside in Kazakhstan, and I have an employment contract. I am not under sanctions, Russia is under sanctions! Why did you steal my money from me? You refer to the fact that you cannot conduct transactions with Russian users because the country is under sanctions. So I am a user from Kazakhstan, how should sanctions apply to me? I am a citizen of Russia, but I do not live there. And what right do you even have to appropriate other people’s money?

XACKS

10/10

Diving into the world of Mystake's online gaming platform has been an extraordinary journey. From the get-go, it's clear that user experience is at the forefront of their priorities. The efficiency of financial transactions is a standout feature. Deposits and withdrawals are handled with lightning speed, eliminating any frustrating delays and keeping the excitement of the game alive. This swift processing not only enhances the gaming rhythm but also instills a sense of trust and reliability in the platform.

The promotional offers at Mystake are equally impressive. These promotions aren't just standard fare; they're creatively designed to add layers of engagement and opportunity to your gaming experience. From generous bonuses to unique in-game features, these promotions are a game-changer, making each session more thrilling and potentially more rewarding.

But where Mystake truly excels is in its customer service. It's not just about being available; it's about providing a level of support that feels personal and genuine. Whether it's a simple query or a more complex issue, the customer service team is always ready with a friendly and professional approach. This exceptional service creates a comfortable and reassuring environment, where players can focus on enjoying their gaming experience without any worries.

Moreover, the user interface of Mystake is designed with the player in mind. Navigating through the site is a breeze, with a clean, intuitive layout that makes finding your favorite games effortless. The graphics are top-notch, creating an immersive experience that transports you right into the heart of the action. Whether you're a seasoned gamer or a newbie, the platform's design ensures a seamless and enjoyable gaming journey.

In terms of game variety, Mystake doesn't disappoint. The platform offers a wide range of games, catering to all types of players. From classic casino games to innovative new slots, each game is curated for quality and excitement. The variety ensures that there's always something new to try, keeping the gaming experience fresh and engaging.

In summary, Mystake's online gaming platform offers a well-rounded and enjoyable experience. With its quick transactions, innovative promotions, top-tier customer service, user-friendly interface, and diverse game selection, it sets a high standard in the world of online gaming. For anyone looking for a platform that combines efficiency, fun, and top-notch service, Mystake is definitely worth considering

ManfredWinzel

7/10

What I like on "My Stakes" online Casino ist the professional support team, the fast payout, the many good Slots. This a for me one of the best Casinos.

The only negative thing is one Thing: I wish they have more Games/Slots from Novomatic, Merkur and Gamomat. I don't find more negatives on this Casino.

harrellshawn

8/10

My Stake casino is great. The customer service is awesome The amount and variety of games is amazing and the deposit methods which are very friendly with crypto. They also have sports betting and just about anything you can think of they're a very secure platform as well hands down the best! If you haven't tried it yet I think that you should definitely go and sign up give it a shot. What have you got to lose?

Well so far there's nothing I don't like about my Stake! Like I said they have a huge array of games 3000 and some I believe. It's customer service is awesome The security and speed of the platform is great. Go try it out I think you will definitely love it. Don't forget to take advantage of all of the crypto deposit options available

pabloturroo11

10/10

MyStake Casino stands out as a premier destination for online gaming enthusiasts, offering an unparalleled experience that seamlessly blends cutting-edge technology with an extensive array of thrilling games. With a user-friendly interface, MyStake ensures that players can navigate effortlessly through a diverse selection of games, ranging from classic favorites to innovative, immersive titles.

One of MyStake's key strengths lies in its commitment to transparency and fairness. The platform employs state-of-the-art encryption technology to safeguard user data, providing a secure and trustworthy environment for players to enjoy their favorite games. The casino also emphasizes responsible gaming, implementing measures to promote a safe and enjoyable experience for all users.

MyStake Casino's impressive selection of games caters to every taste, from classic table games to the latest video slots. The platform collaborates with renowned software providers to ensure a constantly evolving and dynamic gaming portfolio. Additionally, players can indulge in live dealer games, creating an authentic casino atmosphere from the comfort of their homes.

The dedication to customer satisfaction is evident through MyStake's responsive customer support team, available 24/7 to address any queries or concerns. As a beacon of innovation and reliability in the online casino industry, MyStake continues to elevate the gaming experience, making it a top choice for discerning players seeking excitement and entertainment.

Although MyStake Casino has positive aspects, it also faces criticisms and challenges. Some users have expressed concerns about the terms and conditions, which can be confusing or overly restrictive in certain cases, leading to frustration and discontent among players.

Another criticism focuses on withdrawal options. Some users have experienced delays in fund withdrawal processes, causing inconvenience and mistrust in the platform. Transparency in these procedures is crucial for player confidence, and any delays or lack of clarity can negatively impact the casino's reputation.

Additionally, despite the wide range of games at MyStake Casino, some players have noted that the quality of certain titles does not meet expectations. Performance issues, poor graphics, or software glitches have been cited as recurring problems, significantly affecting the gaming experience.

In summary, while MyStake Casino has many positive aspects, it is essential to acknowledge and address these areas for improvement to maintain and enhance its reputation in the online gaming industry.

Beenasttyy

7/10

From probably fair games to quick transfers Mistake has it all.
Plenty of games from all of the online slot game providers, and then some! Never a dull moment when you play on here.
Oh and they have sports betting as well which is not featured on the stake us website. That right there makes it a much much nicer place to get onto. Sports betting is awesome and so useful.

glaktka

10/10

It is an excellent page, very secure, a very nice and clear support, quite safe when betting and winning money, and the best thing is that withdrawals don't take long 10/10.

RyTwizz95

6/10

I like the selection of recognisable games, some of my favourites like big bass etc. The withdrawals are simple and fast. Anytime I've needed help the agents on live chat are brilliant. Overall a very trustable casino in my eyes. Rytwizz95

This is difficult to answer but if I had to say then, having lower minimum withdrawals would be nice. Also some of the games I've wanted to play are not available in my location.

Sickest23