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Cassino Jackpot City

Classificação dos jogadores 104 Avaliações
Tempo de resposta às reclamações 79 Reclamações
5 dias média 79 Reclamações
O que gostamos
  • Jogos instantâneos
  • Cassino ao vivo
  • Cassino para celular
  • Tecnologia de Criptografia SSL
  • Aprovado pela eCOGRA
  • Suporte via chat online disponível
O que não gostamos
  • Atendimento telefônico indisponível
Aviso de afiliação

Nosso conteúdo contém links afiliados e podemos obter comissão sob registros e depósitos feitos no cassino por meio desses links. Nós apenas recomendamos cassinos licenciados e não aprovamos qualquer marca que não é verificada por nossos especialistas de cassino. Saiba a verdade. E, então, jogue.

Divulgação de anúncio

18+ | Se Aplicam Restrições | Termos & Condições se aplicam | Jogue com Responsabilidade.


Detalhes de Cassino Jackpot City

Aqui você encontra todos os detalhes sobre esse cassino.

  • Geral
  • Pagamentos
  • Jogos
  • Jogo Responsável
  • Atendimento ao Cliente
Website
https://www.jackpotcitycasino.com/brazil/
Estabelecido em
1998
Licenças
Malta Gaming Authority, Kahnawake Gaming Commission
Programa de Afiliados
Idiomas
Chinês, Inglês, Alemão, Japonês, Norueguês, Português, Espanhol, Francês, Grego, Russo, Búlgaro, Croata, Tcheco, Finlandês, Letão, Lituano, Polonês, Sérvio
Tipo de Cassino
Jogo Instantâneo, Celular

O Jackpot City é um cassino online com design atraente que lembra as luzes noturnas e o brilho de Las Vegas. O site traz uma uma grande variedade de caça-níqueis clássicos, caça-níqueis de vídeo e jogos de mesa online das principais fornecedoras de software do mercado, como a Microgaming. Além disso, há uma versão do cassino para celular e uma seção de cassino ao vivo para jogadores que desejarem vivenciar uma experiência real dos populares jogos de mesa. O Jackpot City é licenciado pela Autoridade de Jogos de Malta (Malta Gaming Authority) e pela Comissão de Jogos de Kahnawake (Kahnawake Gaming Commission).

Países restritos

Por conta de restrições, jogadores de alguns países não podem realizar cadastro no cassino. A lista completa de países e territórios restritos está disponível na seção "Mais detalhes do cassino".

Jogos Online

O Jackpot City Casino oferece uma ampla seleção de jogos de cassino variados. Os jogadores que procuram emocionantes caça-níqueis de vídeo de alta qualidade podem explorar uma variedade de caça-níqueis da Microgaming, que inclui títulos populares como os caça-níqueis Break da Bank Again, Terminator 2, 5 Reel Drive e muitos outros. Além disso, há uma variedade considerável de caça-níqueis progressivos para escolher, como os caça-níqueis Major Millions, King Cashalot, Mega Moolah, Tunzamunni e outros.

A coleção de jogos de mesa do Jackpot City Casino apresenta várias opções de Blackjack como: Atlantic City, Double Exposure, europeu, clássico, entre vários outros. Os amantes da Roleta poderão escolher entre a francesa, europeia, americana, bem como Premier e Roleta Royale progressiva.

Os fãs de vídeo pôquer podem jogar várias versões do jogo como: Aces and Eights, All Aces, All American e Deuces Wild Bonus.

Jogos ao vivo

Além disso, o Jackpot City também oferece uma seção de cassino ao vivo. Os jogos de mesa com um crupiê real são transmitidos por meio de vídeo de alta definição. A seleção de jogos ao vivo do cassino inclui os três mais comuns: Blackjack, Roleta e Bacará.

Jogos para celular

O Jackpot City também oferece uma versão do cassino para celular, disponível para dispositivos Android e iOS. A seleção de jogos mobile inclui jackpots, caça-níqueis populares (como Immortal Romance, Game of Thrones, Avalon, Thunderstruck, entre outros) e diversas opções de Blackjack e Roleta.

Suporte

Os jogadores que tiverem dúvidas ou precisarem de assitência relacionada aos jogos e ao cassino podem entrar em contato com a equipe de atendimento ao cliente do Cassino Jackpot City. O suporte via chat online está disponível 24 horas, 7 dias por semana. Além disso, é possível entrar em contato por e-mail.

Segurança e imparcialidade

O Cassino Jackpot City garante a privacidade, confidencialidade e segurança com a tecnologia de Criptografia SSL. Ou seja, os dados confidenciais sempre serão criptografados antes de serem transmitidos pela internet.

Além disso, o cassino conta com o selo de aprovação da eCOGRA. Isso significa os jogos são imparciais e que as transações monetárias estão protegidas.

StallCation

Reclamações

Leia as reclamações que outros jogadores deixaram sobre Cassino Jackpot City. Saiba mais sobre reclamações.

Mostrar todas as reclamações
Jackpot City Casino - Software miscalculation of winnings and abrupt end to bonus games

While playing slots(Big Bass Hold & Spinner) at Jackpot City casino online on May 12th at 19:38 and I hit 3 scatters and the bonus games commenced. I had collected 2 fisherman already towards the 2X's bonus, and on this spin I hit a 3rd fisherman and the prize total was $20,700.00 as seen in the figure under the fisherman and is the correct total of all fish collected. But then something happened. The Bonus games stopped, and the screen said Free spins completed and the value it showed being won for free spins was wrong. It wasn't even as much as what was being displayed on this one spin.

I sent a message to Jackpot City Casino, with no reply.

I have a picture I took of the screen immediately after the Glitch happened.

In the image, you can clearly see that the amount I won at the bottom is different from the amount rewarded under the fisherman, to the tune of $72.00, just in this image.

The other factor in the glitch was that this was only one spin, the 3rd or 4th free spin of 10, and the bonus spins abruptly ended when this happened. I still had numerous spins left and I already had 2 fisherman in place, as well as the winning the 2 fisherman had collected on the previous spins, and those 2 fisherman were in place towards additional spins at 2X’s. The free spins were not completed, and any winnings I had from previous fisherman already appearing in the previous spins were not added.

I have contacted them 3 times since,a nd they have not replied once, other than the automatic reply when an email is sent to '[email protected]'

I have looked everywhere for somewhere else to lodge a complaint and get the correct compensation and Bonus Games corrected and replayed.

In the screenshot image of the glitch/miscalculation,it clearly shows the time, Game, Winnings under the fisherman of $20,700.00, win at the bottom showing a different number of $19,998.00 that should also include winning from the previous fisherman on the previous spins, and it clearly says Free Spins completed. So the total winning is wrong alone, just based on this one spin.

There was a visible glitch on the screen when it jumped to "Free Spins Completed", as I still had as many as 6 spins left..

staus Não resolvido
$20700
Jackpot City Casino - Withdrawal of 26927EUR marked as processed but funds never received
I won €26,927 on April 22, 2025, and submitted my verification documents (passport and bank statement) on April 25 and they were verified. I was later asked to complete verification again (see screenshot). I tried to upload the requested documents again but it was saying they werent required (see screenshot).

During the week of May 12, my withdrawal appeared in my account history as "processed," and my account balance showed €0.

However, I never received any money in my Skrill account (screenshot can be provided upon request).

After that, the transaction history section on my Jackpot City account stopped loading (screenshot attached).

I also attempted to contact Jackpot City via email on May 7, 8, and 9, and again later — with no responses. Screenshots of these emails are included.

Additionally, the live chat feature now returns an error message and cannot be accessed (screenshot attached).

I did receive an update on April 23 stating Jackpot City had changed ownership and was now operated by Baytree Interactive Limited under a Kahnawake license. I mention this only as a possible contributing factor to system issues, not as a direct accusation (screenshot of their email attached).

I am simply asking that Jackpot City clarify the status of my processed withdrawal and ensure the funds are correctly transferred to my Skrill account.

All relevant documentation and screenshots are attached to this complaint for your review. If you require any further proof/screenshots, these can be supplied upon request.

I tried to upload the supporting documents but it won't allow me to. Can you give me an email address to send all of my supporting documents to?
staus Não resolvido
€26927

Estatísticas de Reclamações

Resolvido 15
Valor médio $ 6,553
Duração média da reclamação 7 dias
Resposta média 5 dias

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Avaliação do jogador
5.1/10 104 revisões

Principais avaliações de nossos jogadores

The most amazing casino I ever find till the moment with a great website and a huge variety of games and before I forget the most generous casino with bonus like u will never find anywhere else.

What I really dislike is the long time it takes to make a withdrawal. It’s really too long especially that weekends they don’t work so these are 3 days of the week.

Love playing at this casino, has great games, is very fair to play. Have had a lot of good generous winnings from this casino. Also withdrawals are nice and quick. 10/10 rating from me.

The 10minute time play for the Tournaments, as for some reason my game always turns off! Wish it didn't happen every time!!! Must enquire how it could be fixed?

The game Vegas flush, it gives good win if you play it right. I have betted 70 dollars per line and had won 10,000. I had actually quite a large amount on Vegas flush a few times. 30,000 was.

Sometimes the 120 % bonus has let me down. I have claimed it, deposit but I did not receive the 120 % extra bonus. Also when you withdraw it takes too long to receive the funds into your bank account which means you get tempted to play the winning and end up putting it back into the casino. All up I have lost 200,000 dollars to the casino.

I liked it for many years I even won 20 grand on cash splash a few years ago and haven’t had a problem since then withdrawing my money and won a lot more over the past few years.

Well now for some reason then wanted documents so I supplied all the documents and was told they weren’t good enough..made me very suspicious and was worried about my information something wasn’t right about the situation closed my account!! And lost 800 in winnings.

I like the games that it provides and alot off them are very enjoyable. Just like spin or royal vages they are enjoyable, there's not much else positive I can say.

You never win, in the 1000s off dollars I have put into it only once have I received a good win, even then the process to retrieve the money was terrible. The constant having to re-upload information that you have uploaded 20 times already is a pain.

This is got to be one of my all time favorite sites. I read alot of negative reviews on this site but I had to test it out for my self.

The sites is great. Superb support alot of great bonuses and tons of games. It's easy to navigate and fast loading. This is one of my favorite places to play on.

There are alot of bonuses here but the wagering is high. I have nothing else bad to say about this page. Even with the high wagering it is possible to clear it and get your winnings :)

I've had a few wins between 2-4k. Good customer support with live chat. Overall I would recommend this site! Only a few points that make it less than 10 as mentioned in the negative comments.

I've noticed they will debit your card - visa hold on my account. With AnZ they allow a pending period of 5 days for the vendor (jackpot city) to collect the money. Jackpot do not take the funds within this 5 day period. SO this results in the money going back into my bank account for 24 hours which I can then still spend.. But they will swiftly collect the money the next day. So be warned!! I believe this to be tactical move to get me to spend more money. Annoying with the payout time, definitely not 2 days. I've found it to be 4-5 days on the bigger payouts, again another tactic to get you to respend It.

This was my first casino online I've ever played. I had quite a few big wins and had no problems with cashing out. I still go back now and then to see if I can make a good win. I do recommend the Monopoly live game it new and fun.

The bonuses are quite small compare to other casinos out there and their loyalty programs are not easy to build up. You have to keep money in the account really to keep your loyalty points up. And I haven't had any bigger winnings than I first had. I was given advice to bet low on hot games then told by another agent to try the opposite. That's just the meaning of gambling.

Lots of games. Some kind of customers reply after 2 days. Thats about it.
Its asking me to have atleast 150 characters in the pro but I cant find anything else to say so there it is.

First of all, if you do the mistake of taking their bonus offer of doubling what you pay, you will be stuck in a impossible way to get that bonus cashable.
Ive put 50 that would bring me to 100 with the bonus offer. For me, to even think of withdrawing anything, I had to first reach the 2500$ game play AND then have a minimum of 50$ in my sold. I dont have to tell you its basically impossible.

But if that wasnt enough, I realized they charged me 64.90$ for a 50$. I contacted them complaining about it and they told me they just charged me 50$ and the rest most have come from my bank. I reached my bank (That I have for the past 25 years and that I trust) and they confirmed me THEY charged me that amount and there was no fees on their end. I contact them again telling them so and never heard back from them.

Personally, dont even bother with this c***. Really bad experience and I closed my account the second I realized how it was bs.

I really trust spending my money at this casino that if I have a win i will actually get it!

I am really annoyed that they have decided to change their bonus system and now have a winning wheel that very rarely wins and even if it does for the 700*1000 you may have spent you could win 1 sometimes 2 dollars. what a joke. Now they have also informed me through email of their exciting new loyalty system and how I must keep an eye out for when it is up and running. Well sorry customers, if you thought that they appreciated your custom, obviously not!!Now instead of redeeming 200 points for $1, I have to accumulate 5000 points and then to really make your day they are only worth $8.. Upon asking how I should find this new system beneficial to me and why was the loyalty points worth so much less, apparently even though i deposit and play with NZ currency the loyalty points get converted to euros before being cashed back to me? I am sure you will all agree what awesome customer service this is when other casinos are almost paying us to play on their sites.So disappointing, I am currently looking for my new trustworthy casino and makes me feel like they appreciate my money.

Notícias do Cassino Jackpot City

Leia todas as notícias sobre o Cassino Jackpot City, fique ligado nas novidades e bônus exclusivos.

Apostador ganha 10,7 milhões de euros no caça-níquel Mega Moolah
Grande Vitória Apostador ganha 10,7 milhões de euros no caça-níquel Mega Moolah

Raras são as coisas na vida e nos jogos de azar  que nunca decepcionam e, sem dúvidas, o caça-níquel Mega Moolah, jackpot progressivo da Microgaming, faz parte do time das raridades! O fabuloso game mais um vez mudou a vida de um jogador ao pagar o impressionante prêmio de 10,7 milhões de euros no Cassino Jackpot City!Quem quer ser um milionárioAparentemente, todo mundo gosta de jogar o caça-níquel Mega Moolah para tentar a sorte e, quem sabe, ser o próximo milionário. O fabuloso caça-níquel mudou a vida de um jogador ao pagar o prêmio de 10.735.716,89 milhões de euros no Cassino Jackpot City!E isso aconteceu no último dia 5 de abril, quando um jogador girou os carretéis do popular caça-níquel online da Microgaming e conquistou o cobiçado prêmio desta rede de jackpot progressivo, que continua sendo a maior de toda indústria iGaming. Embora o nome do sortudo não tenha sido revelado, sabemos que ele fez a aposta no Cassino Jackpot City e, após os procedimentos de verificação padrão, receberá a quantia de uma vez só. Microgaming, a rede líder de jackpot progressivoAté agora, a rede de jackpot progressivo da Microgaming já pagou mais de 1,1 bilhão de euros! Apenas em 2020, a fornecedora de software concedeu prêmios de mais de 26 milhões de euros. Além disso, cerca de 150 jogadores receberam mais de 10 mil euros ou mais.Até agora, a rede de jackpot progressivo da Microgaming já pagou mais de 1,1 bilhão de euros!Para fortalecer ainda mais a rede de jackpot progressivo, a Microgaming continua a lançar jogos incríveis. Alguns dos nomes recentemente adicionados ao portfólio da desenvolvedora são caça-níquel Wheel of Wishes (Alchemy Gaming) e caça-níquel Atlantean Treasures Mega Moolah (Neon Valley Studios). Aliás, outros títulos devem ser divulgados ao longo do ano, como o caça-níquel Absolootly Mad Mega Moolah, previsto para o dia 5 de maio. Parabéns ao vencedor!Não é todo o dia que uma pessoa leva 10,7 milhões de euros para casa. Porém, quando isso acontece, todo mundo celebra a felicidade do sortudo! Andrew Clucas, diretor de operações da Microgaming, falou sobre a incrível vitória:“Estamos impressionados com o jogador que conquistou o incrível prêmio de 10,7 milhões de euros — parabéns! Mega Moolah continua a ser o caça-níquel online favorito entre os jogadores de todo o mundo. Estamos animados por adicionar mais jogos progressivos à rede de jackpot neste ano.”A equipe do AskGamblers também parabeniza o sortudo (e feliz!) jogador e deseja que a sorte esteja com todos vocês que vão girar os carretéis do caça-níquel Mega Moolah assim que terminar de ler este artigo!

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