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Cassino Jackpot City

Cassino Jackpot City

Este cassino é restrito em seu país.

Classificação dos jogadores 108 Avaliações
Tempo de resposta às reclamações 82 Reclamações
5 dias média 82 Reclamações
O que gostamos
  • Jogos instantâneos
  • Cassino ao vivo
  • Cassino para celular
  • Tecnologia de Criptografia SSL
  • Aprovado pela eCOGRA
  • Suporte via chat online disponível
O que não gostamos
  • Atendimento telefônico indisponível
Aviso de afiliação

Ganhamos comissão por depósitos via nossos links. Recomendamos apenas cassinos licenciados e avaliados por nossos especialistas. Saiba a verdade. E, então, jogue.

Divulgação de anúncio

18+ | Se Aplicam Restrições | Termos & Condições se aplicam | Jogue com Responsabilidade.

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Por Ligia G.

Detalhes de Cassino Jackpot City

Aqui você encontra todos os detalhes sobre esse cassino.

  • Geral
  • Pagamentos
  • Jogos
  • Jogo Responsável
  • Atendimento ao Cliente
Website
https://www.jackpotcitycasino.com/brazil/
Estabelecido em
1998
Licenças
Malta Gaming Authority, Kahnawake Gaming Commission
Programa de Afiliados
Idiomas
Chinês, Inglês, Alemão, Japonês, Norueguês, Português, Espanhol, Francês, Grego, Russo, Búlgaro, Croata, Tcheco, Finlandês, Letão, Lituano, Polonês, Sérvio
Tipo de Cassino
Jogo Instantâneo, Celular

O Jackpot City é um cassino online com design atraente que lembra as luzes noturnas e o brilho de Las Vegas. O site traz uma uma grande variedade de caça-níqueis clássicos, caça-níqueis de vídeo e jogos de mesa online das principais fornecedoras de software do mercado, como a Microgaming. Além disso, há uma versão do cassino para celular e uma seção de cassino ao vivo para jogadores que desejarem vivenciar uma experiência real dos populares jogos de mesa. O Jackpot City é licenciado pela Autoridade de Jogos de Malta (Malta Gaming Authority) e pela Comissão de Jogos de Kahnawake (Kahnawake Gaming Commission).

Países restritos

Por conta de restrições, jogadores de alguns países não podem realizar cadastro no cassino. A lista completa de países e territórios restritos está disponível na seção "Mais detalhes do cassino".

Jogos Online

O Jackpot City Casino oferece uma ampla seleção de jogos de cassino variados. Os jogadores que procuram emocionantes caça-níqueis de vídeo de alta qualidade podem explorar uma variedade de caça-níqueis da Microgaming, que inclui títulos populares como os caça-níqueis Break da Bank Again, Terminator 2, 5 Reel Drive e muitos outros. Além disso, há uma variedade considerável de caça-níqueis progressivos para escolher, como os caça-níqueis Major Millions, King Cashalot, Mega Moolah, Tunzamunni e outros.

A coleção de jogos de mesa do Jackpot City Casino apresenta várias opções de Blackjack como: Atlantic City, Double Exposure, europeu, clássico, entre vários outros. Os amantes da Roleta poderão escolher entre a francesa, europeia, americana, bem como Premier e Roleta Royale progressiva.

Os fãs de vídeo pôquer podem jogar várias versões do jogo como: Aces and Eights, All Aces, All American e Deuces Wild Bonus.

Jogos ao vivo

Além disso, o Jackpot City também oferece uma seção de cassino ao vivo. Os jogos de mesa com um crupiê real são transmitidos por meio de vídeo de alta definição. A seleção de jogos ao vivo do cassino inclui os três mais comuns: Blackjack, Roleta e Bacará.

Jogos para celular

O Jackpot City também oferece uma versão do cassino para celular, disponível para dispositivos Android e iOS. A seleção de jogos mobile inclui jackpots, caça-níqueis populares (como Immortal Romance, Game of Thrones, Avalon, Thunderstruck, entre outros) e diversas opções de Blackjack e Roleta.

Suporte

Os jogadores que tiverem dúvidas ou precisarem de assitência relacionada aos jogos e ao cassino podem entrar em contato com a equipe de atendimento ao cliente do Cassino Jackpot City. O suporte via chat online está disponível 24 horas, 7 dias por semana. Além disso, é possível entrar em contato por e-mail.

Segurança e imparcialidade

O Cassino Jackpot City garante a privacidade, confidencialidade e segurança com a tecnologia de Criptografia SSL. Ou seja, os dados confidenciais sempre serão criptografados antes de serem transmitidos pela internet.

Além disso, o cassino conta com o selo de aprovação da eCOGRA. Isso significa os jogos são imparciais e que as transações monetárias estão protegidas.

StallCation

Reclamações

Leia as reclamações que outros jogadores deixaram sobre Cassino Jackpot City. Saiba mais sobre reclamações.

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Jackpot City Casino - MISLEADING information

Hi, I played on the site Jackpot city, and won $700. I made the withdrawal on the 22nd April jackpot said my funds had been released on the 24th April to my bank account. I waited few days for the funds to show in my account which have not and still have not shown.

I was provided with a UBR/reference number, however my bank has been unable to locate or trace any incoming transaction connected to this payment. This has caused me significant concern and inconvenience.

On the 8th they requested I send through a bank statement which I provided showing the funds did not show in my account. Multiple agents had told me the payment was processed and another agent told me funds were sitting with the payment team and he was going to escalate and get them to release the funds.

He also advised I send an email to them regarding the situation so I did. I requested them to check the email and they said they hadn't received any information from me or documents to support the matter. And that the funds had been processed every time I've contacted support they kept saying they've escalated the situation and you'll hear back from the team in 24-48 hours. It's been 7 days and no one has contacted me. I asked if there could be any reason why the funds aren't being released. They said no they couldn't see anything and that the funds have been released.

I said if the funds had been released, could you provide me with a transaction number or MT103? They said they were unable to provide me with that information and just sent a UBR but my bank wasn't able to trace this.

This morning 15th May I contacted support again and same story the funds have been paid into my account on the 24th it's become frustrating and misleading now it's been well. Over three weeks since I've received my winnings and I feel like it hasn't been escalated or anything is being done about my matter. Are you able to help in any way?

Status unsolved Não resolvido
$700
Jackpot City Casino - Software miscalculation of winnings and abrupt end to bonus games

While playing slots(Big Bass Hold & Spinner) at Jackpot City casino online on May 12th at 19:38 and I hit 3 scatters and the bonus games commenced. I had collected 2 fisherman already towards the 2X's bonus, and on this spin I hit a 3rd fisherman and the prize total was $20,700.00 as seen in the figure under the fisherman and is the correct total of all fish collected. But then something happened. The Bonus games stopped, and the screen said Free spins completed and the value it showed being won for free spins was wrong. It wasn't even as much as what was being displayed on this one spin.

I sent a message to Jackpot City Casino, with no reply.

I have a picture I took of the screen immediately after the Glitch happened.

In the image, you can clearly see that the amount I won at the bottom is different from the amount rewarded under the fisherman, to the tune of $72.00, just in this image.

The other factor in the glitch was that this was only one spin, the 3rd or 4th free spin of 10, and the bonus spins abruptly ended when this happened. I still had numerous spins left and I already had 2 fisherman in place, as well as the winning the 2 fisherman had collected on the previous spins, and those 2 fisherman were in place towards additional spins at 2X’s. The free spins were not completed, and any winnings I had from previous fisherman already appearing in the previous spins were not added.

I have contacted them 3 times since,a nd they have not replied once, other than the automatic reply when an email is sent to '[email protected]'

I have looked everywhere for somewhere else to lodge a complaint and get the correct compensation and Bonus Games corrected and replayed.

In the screenshot image of the glitch/miscalculation,it clearly shows the time, Game, Winnings under the fisherman of $20,700.00, win at the bottom showing a different number of $19,998.00 that should also include winning from the previous fisherman on the previous spins, and it clearly says Free Spins completed. So the total winning is wrong alone, just based on this one spin.

There was a visible glitch on the screen when it jumped to "Free Spins Completed", as I still had as many as 6 spins left..

Status unsolved Não resolvido
$20,700
Jackpot City Casino - Withdrawal of 26927EUR marked as processed but funds never received
I won €26,927 on April 22, 2025, and submitted my verification documents (passport and bank statement) on April 25 and they were verified. I was later asked to complete verification again (see screenshot). I tried to upload the requested documents again but it was saying they werent required (see screenshot).

During the week of May 12, my withdrawal appeared in my account history as "processed," and my account balance showed €0.

However, I never received any money in my Skrill account (screenshot can be provided upon request).

After that, the transaction history section on my Jackpot City account stopped loading (screenshot attached).

I also attempted to contact Jackpot City via email on May 7, 8, and 9, and again later — with no responses. Screenshots of these emails are included.

Additionally, the live chat feature now returns an error message and cannot be accessed (screenshot attached).

I did receive an update on April 23 stating Jackpot City had changed ownership and was now operated by Baytree Interactive Limited under a Kahnawake license. I mention this only as a possible contributing factor to system issues, not as a direct accusation (screenshot of their email attached).

I am simply asking that Jackpot City clarify the status of my processed withdrawal and ensure the funds are correctly transferred to my Skrill account.

All relevant documentation and screenshots are attached to this complaint for your review. If you require any further proof/screenshots, these can be supplied upon request.

I tried to upload the supporting documents but it won't allow me to. Can you give me an email address to send all of my supporting documents to?
Status unsolved Não resolvido
€26,927

Raio-X do Cassino Jackpot City

Resolvido 16 / 81
Valor médio $6,331
Duração média da reclamação 7 dias
Resposta média 5 dias

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Avaliação do jogador
5.2/10 108 revisões

Principais avaliações de nossos jogadores

Jackpot City Casino like Gaming Club or King Neptunes belong to the same group of casinos. All of these casinos are very much alike and there is almost no difference between them. They have identical bonus offers, they share the same live chat support so it doesn't really matter in which casino you play in. Still I like Jackpot City a little more than the other casinos from this group. Off course the reason for that is that I had a lot of luck here and a few withdrawals of over 200 euros. I know that for many that’s not a lot but I am not a high roller.

Most of my deposits here and at other online casinos were about 20 or 30 euros. Actually in the 4 years that I have been in the gambling industry I have made only a few deposits of 50 euros or more. I would always get my money within 2-3 days. That is why I know this is a safe casino to play in and that is what matters the most. As far as the bonus offer for regular players is concerned here at the my promotions page you have a calendar with the bonus offers. Here you have bonus offers for every day of the week and some other offers. Like in all other bonuses the wagering requirements are fixed with a 50 x bonus. In some other microgaming casinos you will find a wager of lets say 30 x bonus and that is the only reason I don’t play here very often.

On the other hand the reason I do play here are some of the interesting multi player slot tournaments that repeat every day and you won't find them in other microgaming casinos. With a little luck and good tactics and self-discipline you can win some money here. I have to say that every week I am in plus when it comes to these tournaments. For the end let me just say something about their live chat support. They are not top of the line but yet I am pleased with them.

Overall

Jackpot City is a safe casino and I recommend it to everyone.

I noticed that jackpot city casino listed as restricted to Belarus, and also all digimedia group casinos same result, but I am good remember that I have account with this casino, play in it sometimes, and also get marketing emails daily. I check out what happens, login with no problems, and speak with customer agent, I was told that they not accept new players from my country, but since I register before this decision I am able to play, and this is for all casinos in this group. So I am sit in last wagon of train I think ;)

I tried jackpot city casino many times like I said, I think reason of so many times played in this casino it is their aggressive bonus policy, they send me something like 50% - 100% bonus almost every day, this is low bonuses, usually up to 20$, but it is perfectly suits me, I love to deposit low amounts, and try win something big from it, so I usually take this bonuses in past, and have some nice withdrawals.

I must admit that casino support is very good, and moreover they have Russian speaking agents, and also they have Russian language website and software.

My biggest withdrawal was about 300$ which was followed by great win on supe it up win, after feature was retriggered 3 times, and I was able to win 250$ at 0.5$ bet only, so this is almost perfect 500 x total bet result. After this I withdraw, and get my money on third day, also verification was done in past, and take 20 hours or so. And for my all experience with this casino I have nothing bad to say about it and my experience very good.

I rate this casino with 7 stars, very good microgaming brand. If you searching casino with a lot of not big bonuses - here you can go.

Customer service is excellent. One problem, they have been trained to suck u in.

U will only win here if there is a big fat wager requirement stuck to your balance. Once I near it, u will lose.

Go deposit 100 with bonus. Look what happens.
Then, do the same without bonus..... U will lose it in seconds

I wouldn't cLl them thieves but they are not a place to trust.

Do not deposit here.

This is my review about Jackpot city casino. Its a micro gaming software casino game which assures you 100% cash out payment. I had read all the terms and conditions of it before playing it as I was not sure of its payments details methods and whether they gave your money at adequate time or not but i was so happy to see that it provides all the facilities and very accurate information to its site for all the new players. I login it and got a 100% bonus and it was a match up to the first deposit from me. I deposit here for 40$ in starting and got my bonus chosen my slot with game I like the most that is king cashalot .

I played good in beginning but at the end I lost all the money due to my bad luck. And I was not even betting high and was playing with patience I somehow manged to deposit the money again but his time I had changed my slot and played mega moolah game I bet here for. 20$ and won the game a lot of times and loved bonus rounds and all. I got the two bonuses here one is welcome bonus of 100% and next is 100% as second deposit bonus. I had chosen one of the easiest way to withdraw the money that is visa debit and got the money in just 24 hours. Its very fast method and doesn't require any documents to verify the details of the player. For the assurance of the casino they just send you an email and you should reply back to one of their secret question they had asked you in the mail. Its a simple process and you guys love it. Its a very old casino and trusted one too .. It was established in 1998 and licensed by jurisdiction of Malta. I gave it a rating of 9/10 and in terms of software I gave it a rating of 9/10. I had an amazing experience of playing it with my luck. I am sure you will also enjoy it. Try it guys its something you cant miss it.

Usuário inativo
8/10

Jackpot City Casino is a member of the Belle Rock Entertainment group of the casinos and the last one from this group I have signed up with. It was about three months ago. My favorite casino member of the Belle Rock Entertainment is The Gaming Club. Even so, that may change because I like very much Jackpot City for the short time since I play here and I am very satisfied with the treatment at this casino.

First positive thing to mention is that right after I have sent the documents for identity verification I received 10 euros, no deposit bonus. After I met the wagering requirements 50x bonus I had 80 euros to withdraw. Money was on my neteller account after 2 days.

Second positive fact to mention is that few days ago I have noticed the bonus from their offer that no other casino from this group offered. It was bonus offer 50 % on deposit min. 10 euros or 20 free spins for some slot game. After few minutes of thinking I decided to take 50 % bonus on my 24 euros deposit. I started with 36 euros and my very first choice to play was Avalon I. After I switched to another game my balance increased on 60 euros. Later on I tried 10+ slot games and finally I met the wagering requirements and my balance was 275 euros. Before asking for withdrawal I wanted to try with just one more game and it was immortal Romance. After 20 min. Of playing my balance increased to 325 euros and at that point I decided to ask for withdrawal.

Overall: this is a safe casino and I would recommend it to every player to try. As I mentioned in my previous reviews the only thing that bothers me for this and other casinos from this group is the fact that they have a lack of operators at their ‘ live chat ‘ and you could wait some time in order to get a response on your question.

By far the worst online casino. They paid me 41% return when no bonus was attached. The worst microgaming provider around. Avoid them.

They mislead me me and took 250 dollars from and also never have me the bonus. They are not to be trusted. They are liars and thieves.

I am playing in Jackpotcity casino almost a year. Customer support is terrible (very very rude). I have played over 2500 euros and never win. DON'T play there you will loose your money. Other microgaming casino have better payouts. Also tournaments suck and fake. I was 1st in big tourney and winning 1000$ and last minute before end I was 5th and won 50$ .

I am not a gambler but 2 days ago my granddaughter and her silly friends opened a jackpot city casino account. They are all under 15 years of age, they used false information like her aunts name and date of birth and used a prepaid credit card I had given my granddaughter for school supplies $350. The girls were busted with a few hours of opening the account, I called the card people told them what had happen and they said shouldn't be a problem contact the casino advise them of what has happen and they can void the payment, simple.

But no I contacted the casino was told they would certainly look in to it but couldn't void the payment then as it was 2 am and their payment center wasn't open but assured me it would be done asap and they would contact within 2 days, funds were not return nor did they contact me so I contacted them again,this time am told because it was a pre paid card they couldn't void the payment, a straight out lie as anyone can check by calling any prepaid card provider, when I told the person that's a lie, they said oh well they will talk to the payment people and sort it out but they of course are not their now and will not be until Monday, what a joke, when asked if they thought they were going to keep the money he said well yes, it was spend at the casino, I said yes by under aged girls, lucky I kept both conversations. The card provides will return the money it will just take time and the fastest way was to get the casino, jackpot city to do the right thing but as they clearly aren't interested in doing whats right, I have to take the long way.

I have also reported them to the Australia gaming board about the ease in which false accounts can be set up, in my first conversation with jackpot city the person I spoke to admitted it happens, I forward that to the board.It makes no sense to me that these casino will allow anyone to open an account and make deposits without having to prove your id .. Seems proving your id is only required if you want to get money returned from the casino. That in its self should warn you never to trust these places.

Jackpot City Casino is another member of the Belle Rock Entertainment. I know that many people will disagree with me but I really think that this is the best online group of casinos.

I think it's been more than 3 years since I joined the first casino from this group the Gaming Club and later all the rest of the casinos from the group except for Jackpot City.

It's been like that until 2 days ago when I got an email from them to join Jackpot City casino. Since I'm a big fan of this group of casinos I decided to accept the invitation. After the registration and logging on to the casino, 5 euros was added to my account without deposit with wagering requirements of 50x bonus which is a total of 250.

I know that 5 euros isn't a lot of money and that's why I choose a Kathmandu slot game with 9 lines and started with a bet of 9 cents per spin. Ten minutes later after I won two times per 15 free spins I had 12 euros. My next decision was to increase the bet at 90 cents per spin (I had a really good feeling) and I soon got a free spin round of 15 spins. During those free 15 spins I got an extra free 15 spins so a total of 30. Now my balance went up to 75 euros. After playing for a while on this slot game and loosing 15 euros I decided to go to my favourite Microgaming slot Twister. I was at the right place at the right time. I won free spins, then again, then again, then again a total of 6-7 rounds for over half an hour. It was incredible. After these wins in a row my balance went up to 250 euros. My next choices were some of my favourite Microgaming slots.

I had a few more wins and ended the gameplay with 300 euros for cashout. My rating for this casino is 10/10.

I played in this casino for half year and didn't have any problems. Always had good time. Very good support, withdrawals payed on time, many good games. What else you need. I enjoy Jackpot city casino!

Notícias do Cassino Jackpot City

Leia todas as notícias sobre o Cassino Jackpot City, fique ligado nas novidades e bônus exclusivos.

Apostador ganha 10,7 milhões de euros no caça-níquel Mega Moolah
Grande Vitória Apostador ganha 10,7 milhões de euros no caça-níquel Mega Moolah

Raras são as coisas na vida e nos jogos de azar  que nunca decepcionam e, sem dúvidas, o caça-níquel Mega Moolah, jackpot progressivo da Microgaming, faz parte do time das raridades! O fabuloso game mais um vez mudou a vida de um jogador ao pagar o impressionante prêmio de 10,7 milhões de euros no Cassino Jackpot City!Quem quer ser um milionárioAparentemente, todo mundo gosta de jogar o caça-níquel Mega Moolah para tentar a sorte e, quem sabe, ser o próximo milionário. O fabuloso caça-níquel mudou a vida de um jogador ao pagar o prêmio de 10.735.716,89 milhões de euros no Cassino Jackpot City!E isso aconteceu no último dia 5 de abril, quando um jogador girou os carretéis do popular caça-níquel online da Microgaming e conquistou o cobiçado prêmio desta rede de jackpot progressivo, que continua sendo a maior de toda indústria iGaming. Embora o nome do sortudo não tenha sido revelado, sabemos que ele fez a aposta no Cassino Jackpot City e, após os procedimentos de verificação padrão, receberá a quantia de uma vez só. Microgaming, a rede líder de jackpot progressivoAté agora, a rede de jackpot progressivo da Microgaming já pagou mais de 1,1 bilhão de euros! Apenas em 2020, a fornecedora de software concedeu prêmios de mais de 26 milhões de euros. Além disso, cerca de 150 jogadores receberam mais de 10 mil euros ou mais.Até agora, a rede de jackpot progressivo da Microgaming já pagou mais de 1,1 bilhão de euros!Para fortalecer ainda mais a rede de jackpot progressivo, a Microgaming continua a lançar jogos incríveis. Alguns dos nomes recentemente adicionados ao portfólio da desenvolvedora são caça-níquel Wheel of Wishes (Alchemy Gaming) e caça-níquel Atlantean Treasures Mega Moolah (Neon Valley Studios). Aliás, outros títulos devem ser divulgados ao longo do ano, como o caça-níquel Absolootly Mad Mega Moolah, previsto para o dia 5 de maio. Parabéns ao vencedor!Não é todo o dia que uma pessoa leva 10,7 milhões de euros para casa. Porém, quando isso acontece, todo mundo celebra a felicidade do sortudo! Andrew Clucas, diretor de operações da Microgaming, falou sobre a incrível vitória:“Estamos impressionados com o jogador que conquistou o incrível prêmio de 10,7 milhões de euros — parabéns! Mega Moolah continua a ser o caça-níquel online favorito entre os jogadores de todo o mundo. Estamos animados por adicionar mais jogos progressivos à rede de jackpot neste ano.”A equipe do AskGamblers também parabeniza o sortudo (e feliz!) jogador e deseja que a sorte esteja com todos vocês que vão girar os carretéis do caça-níquel Mega Moolah assim que terminar de ler este artigo!

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