Instant Casino

I deposited 600rs on instant casino website and they have not credited the money even after the merchant of the deposit page said succesfull. I reached out to the live support and got no answer even after submitting the required screenshots and transaction id. I have switched to this site after another betting site and my first experience is terrible and frustrating.
UTRTransaction Id- 563487501836

€700

630RS not credited

Account closed and the casino keeping funds

₹630

This casino closed my account and there are still funds on it. I have already tried to reach out to the casino for more info and to try and get my funds back and they are not giving clear answers and are now ignoring me. There was exactly $968.01 CAD on the account when it was closed. All they said was that there was a breach of the Terms and Conditions which is not true at all. I'd like my money back!

$968

MIssing deposits

This is the worst casino I have played. My 3rd deposit is missing now although the system responded with Success. Such a pathetic service and payment gateway.

I have 3 deposits mising now.

AMOUNT : 25555 INR

dd0a5871-9fae-41ea-882b-b54db16ab201

AMOUNT : 20888 INR

3202a895-8282-4674-a52c-ecb8961fe0b1

And now today, 27.08.

AMOUNT :19999 INR

0af7dfbe-8e17-4541-a8b2-79f92511f73d

When will you fix this.

3500Eur confiscated and verified acount closed without explanation

₹66442

Dear AskGamblers Complaint Team and InstantCasino Support,

I'm submitting this complaint regarding the unjustified closure of my account at InstantCasino and the confiscation of €3,500, despite full compliance with the casino’s terms and conditions.

Timeline:

I created my InstantCasino account on July 23rd, 2025.

A few days into playing, I made my first withdrawal request of €1,000, which remained pending for over 48 hours.

After contacting Telegram moderators and following up, my withdrawal was finally processed and paid.

I continued playing fairly on Slots, Baccarat, and Roulette, including some tournaments, and managed to win more funds.

I then requested a second withdrawal of €1,400. This was again stuck for 40+ hours, so I contacted both email support and Telegram mods.

Then, my withdrawal was cancelled and I was informed that verification documents (ID and proof of address) were needed, which I submitted immediately.

Shortly after, I received confirmation that my account was successfully verified and was instructed to submit a new withdrawal.

I re-submitted the withdrawal for €1,400, leaving around €2,100 in my account balance.

Sudden Account Closure:

On the morning of July 30th, I received an email from InstantCasino stating that:

“Your account has been closed due to an internal decision, and your funds have been confiscated.”

The email provided no reason, no specific clause I violated, just a generic link to their Terms and Conditions (screenshot attached).

This came after full verification, fair play, and being told to proceed with the withdrawal.

Supporting Evidence:

Screenshot of the closure email

Screenshots of my first-place finishes in multiple casino tournaments taken after the tournaments ended or minutes before.

Email chain confirming my withdrawal was cancelled and verification approved

Telegram chats with mods showing that I was actively trying to resolve the withdrawal delay, following all guidance, and cooperating respectfully throughout

My Request:

I am certain I have not broken any rules. I was a fully verified player acting in good faith.

I request that InstantCasino clearly states the reason for this drastic decision.

I respectfully ask AskGamblers to mediate and help ensure that my €3,500 balance is returned.

Thank you for your time and assistance in this matter.

Sincerely,

< full name removed >

Withdrawal pending 1 week

€3500

Hi,

I made a withdrawal in this casino 1 week ago of 1250 EUR. They requested proof of identification of a card that they say it has been used for deposit when I have never activated it and my bank told me it is impossible to do transfers. After sending all proofs, they requested again about another card that is ending in a number that I have never had. I have told them that I don't know about this card and they keep requesting me to send it.

I don't know what to do now, it's so frustrating. Please if you can help me I will be very grateful.

Thanks and regards

Unable to withdraw funds and declined every withdrawal request

€1250

Hi AskGambler Team,

I made my first deposit of 5000 INR on instantcasino and won some amount, now trying to withdraw, but every time my withdrawal is getting declined without any reason.

I selected IMPS bank withdrawal, which is the only method that is used for deposit (Bank Deposit)

Neither do I need KYC verification since it was not asked, and the amount of the transaction is small.

The support team is not clear why my payment request is being declined every time. There is no option to enter my bank details while placing the withdrawal. As soon as I selected the withdrawal amount, it got debited from my game account, and the request for withdrawal is showing in my history. But without taking banking details, how will I receive the withdrawal?

I conveyed the support team multiple times, but they are not able to understand the issue exactly.

Hereby attached evidence.

Disputed Amount: 12500 INR

Rejeitado

₹12500

Not paying my withdrawal for one week now

Ok, so i opened an account with instant casino and deposited around 1500usd, played casino games and made sports betting. So far everything normal, when I made a withdrawal of 250usd on April 30th, the withdrawal kept being processed for 5 days now I am chatting to the team 3/4 times a day and sending emails every 3/4 hours and getting the same stupid automated reply:

"Hello,
Greetings from Instant Casino!
Thank you for reaching out. We can assure you that the team is working on the case and you will be notified as soon as there is any development on the matter.
Wishing you a great rest of your day and remain at your disposal.
Kind regards,
Stan
Instant Casino Support"

I tell them what are you working on that is taking 5 days!?! what is the case?

"you keep telling me the team is working on the case, i dont understand what the case is? What is there to work upon when it is just a simple withdrawal of 250usd, all casinos pay immediately and yet you keep sending me emails saying the team is working on it as if they are building a spacecraft!!! what an illogical response and such a bad customer service"

"you keep sending me comforting emails but nothing is happening and i have not received my money
what is it thats taking so long? clearly this casino has no cash to pay his customers? i have lost 2000usd, deposited them all and now when i want to withdraw 250usd youre not sending it to me and delaying so i play and lose? what a shame. unbelievable"

again stupid irrelevant reply today
"Hello,
Greetings from Instant Casino!
We completely understand your frustration, and we’re truly sorry for the delay—this is not the experience we aim to provide!
Your withdrawal is still in the queue and will be processed as soon as possible.
The relevant team is actively handling it, and while we can’t provide an exact timeframe just yet, please rest assured that your funds are secure and the request hasn’t been forgotten or ignored.
We know this delay has been disappointing, and we really appreciate your patience. You'll receive a notification via email as soon as the transaction is completed.
Please don’t hesitate to reach out if you have any questions in the meantime—we’re here to help.
We wish you a great rest of your day and remain at your disposal.
Kind regards,
Jane
Instant Casino Support"

now tell me how can you trust such a casino when they say instant withdrawals and it takes 5 days and 20 emails and no progress. clearly this casino is scam and taking clients' money. i shall change my review if they reply to my complaint and pay me my money. clearly, they will say send your case to complaints department and i have already copied the complaints department on all the emails

The casino states that the withdrawal are instantly or in some rare cases up to 24 hours

$250

Hello askgamblers. I write to you regarding a withdrawal i made over 24 hours which has still not been proccessed.

Before i made the withdrawal i verified my account with all the asked documents.

The withdrawal is 1600 euro.

The casino states that the withdrawal are instantly or in some rare cases up to 24 hours, so why is mine still not proccessed? I tried to contact livechat, but they just tell me to wait.

Hope you can help me solved this. Thanks you.

Greetings To All
I have deposited 140 euros on 10/03/2025 and my deposit wasn't credited to my casino balance and its paid by my bank , since 16 days I contact the live chat daily and always they answered that the support team department work on my deposit case , I received an email on 16/03/2025 that my deposit cancelled by the casino system and the funds will return to my bank account within 5 working days , after finished the 5 days I sent many emails for the support department and they answer 1 or 2 times on me ( that there is no updates , same answers of the live chat no updates and I will be notify via email ).
I had proved for the live chat and for the support the bank statement of the deposit transaction and 3 times a full bank statement since 10/03/2025 three times until the date 25/03/2025 it was the last time that i didn't received the return of my deposit amount .
Please I ask from your side to help me to return back my pending deposit funds .

€1600

Pending deposit

€140

Estatísticas de Reclamações

Resolvido 13

Valor médio $ 934

Duração média da reclamação 0 horas

Resposta média 0 horas

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pichardopichardo44

10/10

The mobile gaming experience at Instant Casino is fantastic, with a responsive design that makes it easy to play on any device. The game variety is top-notch, including popular slots and exciting live dealer games.

On the downside, the withdrawal process takes longer than expected, which can be a bit frustrating. Additionally, customer service is not available around the clock, and expanding payment options would improve the overall experience.

bwdh25068

10/10

Instant Casino offers a smooth gaming experience with an excellent range of games from top providers. The live dealer section is particularly engaging, offering players an authentic casino experience. Promotions are also appealing.

The only real drawback is the slower withdrawal times. Additionally, customer support is not available 24/7, which could be an inconvenience for players who require assistance during late hours. More payment options would be ideal.

moramoraalberto15

10/10

The wide range of games at Instant Casino ensures there’s something for everyone. The interface is smooth, and the live casino options are highly immersive. The bonuses for new players are a nice addition to the gaming experience.

However, withdrawals take longer than desired, and customer support is only available during limited hours, which may not be convenient for all players. Adding more payment options would also enhance the flexibility of the platform.

cnsamba135

10/10

Instant Casino offers a great range of games, including top-notch slots and live casino options. The interface is sleek and user-friendly, providing a seamless gaming experience for new and experienced players alike.

While Instant Casino excels in many areas, the withdrawal process can be slower than expected. Additionally, the limited customer support hours can be frustrating, especially for players who need assistance late at night.

elvisrestituyo84

10/10

Instant Casino has a fantastic collection of slots and table games, with something for every player. The design is sleek, making navigation a breeze, and the mobile version works flawlessly, allowing for easy gaming anywhere.

Although the platform is great, withdrawal speeds are slower than I expected. It would also be better if customer support were available 24/7, and the number of payment methods is somewhat limited compared to other casinos.

pensulumusonda

10/10

The live casino section at Instant Casino is excellent, delivering a realistic and engaging experience. The platform is intuitive, allowing players to easily switch between games, and the mobile compatibility is impressive.

One downside is that withdrawal processing times are slower than those offered by other casinos. Additionally, customer support is not available 24/7, limiting access to help when needed during non-business hours.

sip810054

10/10

Instant Casino provides a wide selection of games from top-tier providers, offering players a diverse gaming experience. The site is easy to navigate, and their promotions, especially for new players, are enticing and worth exploring.

The withdrawal times could be faster, and customer support isn’t available around the clock, which may pose an inconvenience for players. Expanding the payment methods would also improve the overall user experience.

charlesmubanga30

10/10

The variety of games at Instant Casino is impressive, featuring popular slots and immersive live dealer options. The platform is mobile-friendly, making it easy to play on the go with a smooth and enjoyable experience.

However, Instant Casino could improve by speeding up withdrawal times. The absence of 24/7 customer support is also a downside, limiting assistance availability during off-peak hours. A wider selection of payment options would be helpful.

kirke

1/10

I liked all the promises they made about instant deposits/withdrawals, no KYC. It seemed to be a perfect place for testing it out. It was a bad decision from my side.

Unfortunately, the promises are lies. There is KYC, you should provide personal information. But what is worse is that my crypto deposit went missing. With some effort, I found live chat, whose person "escalated" an issue after asking for the Hash of the transaction, etc. They said - random system problems happen. Well, I guess not so random, as I got this problem in my first interaction with this casino. I wonder if I will get back my crypto and even if they deposit it in the account, will I ever get it out?

oskarelfstrom