Instant Casino

I deposited 600rs on instant casino website and they have not credited the money even after the merchant of the deposit page said succesfull. I reached out to the live support and got no answer even after submitting the required screenshots and transaction id. I have switched to this site after another betting site and my first experience is terrible and frustrating.
UTRTransaction Id- 563487501836

€700

630RS not credited

Account closed and the casino keeping funds

₹630

This casino closed my account and there are still funds on it. I have already tried to reach out to the casino for more info and to try and get my funds back and they are not giving clear answers and are now ignoring me. There was exactly $968.01 CAD on the account when it was closed. All they said was that there was a breach of the Terms and Conditions which is not true at all. I'd like my money back!

$968

MIssing deposits

This is the worst casino I have played. My 3rd deposit is missing now although the system responded with Success. Such a pathetic service and payment gateway.

I have 3 deposits mising now.

AMOUNT : 25555 INR

dd0a5871-9fae-41ea-882b-b54db16ab201

AMOUNT : 20888 INR

3202a895-8282-4674-a52c-ecb8961fe0b1

And now today, 27.08.

AMOUNT :19999 INR

0af7dfbe-8e17-4541-a8b2-79f92511f73d

When will you fix this.

3500Eur confiscated and verified acount closed without explanation

₹66442

Dear AskGamblers Complaint Team and InstantCasino Support,

I'm submitting this complaint regarding the unjustified closure of my account at InstantCasino and the confiscation of €3,500, despite full compliance with the casino’s terms and conditions.

Timeline:

I created my InstantCasino account on July 23rd, 2025.

A few days into playing, I made my first withdrawal request of €1,000, which remained pending for over 48 hours.

After contacting Telegram moderators and following up, my withdrawal was finally processed and paid.

I continued playing fairly on Slots, Baccarat, and Roulette, including some tournaments, and managed to win more funds.

I then requested a second withdrawal of €1,400. This was again stuck for 40+ hours, so I contacted both email support and Telegram mods.

Then, my withdrawal was cancelled and I was informed that verification documents (ID and proof of address) were needed, which I submitted immediately.

Shortly after, I received confirmation that my account was successfully verified and was instructed to submit a new withdrawal.

I re-submitted the withdrawal for €1,400, leaving around €2,100 in my account balance.

Sudden Account Closure:

On the morning of July 30th, I received an email from InstantCasino stating that:

“Your account has been closed due to an internal decision, and your funds have been confiscated.”

The email provided no reason, no specific clause I violated, just a generic link to their Terms and Conditions (screenshot attached).

This came after full verification, fair play, and being told to proceed with the withdrawal.

Supporting Evidence:

Screenshot of the closure email

Screenshots of my first-place finishes in multiple casino tournaments taken after the tournaments ended or minutes before.

Email chain confirming my withdrawal was cancelled and verification approved

Telegram chats with mods showing that I was actively trying to resolve the withdrawal delay, following all guidance, and cooperating respectfully throughout

My Request:

I am certain I have not broken any rules. I was a fully verified player acting in good faith.

I request that InstantCasino clearly states the reason for this drastic decision.

I respectfully ask AskGamblers to mediate and help ensure that my €3,500 balance is returned.

Thank you for your time and assistance in this matter.

Sincerely,

< full name removed >

Withdrawal pending 1 week

€3500

Hi,

I made a withdrawal in this casino 1 week ago of 1250 EUR. They requested proof of identification of a card that they say it has been used for deposit when I have never activated it and my bank told me it is impossible to do transfers. After sending all proofs, they requested again about another card that is ending in a number that I have never had. I have told them that I don't know about this card and they keep requesting me to send it.

I don't know what to do now, it's so frustrating. Please if you can help me I will be very grateful.

Thanks and regards

Unable to withdraw funds and declined every withdrawal request

€1250

Hi AskGambler Team,

I made my first deposit of 5000 INR on instantcasino and won some amount, now trying to withdraw, but every time my withdrawal is getting declined without any reason.

I selected IMPS bank withdrawal, which is the only method that is used for deposit (Bank Deposit)

Neither do I need KYC verification since it was not asked, and the amount of the transaction is small.

The support team is not clear why my payment request is being declined every time. There is no option to enter my bank details while placing the withdrawal. As soon as I selected the withdrawal amount, it got debited from my game account, and the request for withdrawal is showing in my history. But without taking banking details, how will I receive the withdrawal?

I conveyed the support team multiple times, but they are not able to understand the issue exactly.

Hereby attached evidence.

Disputed Amount: 12500 INR

Rejeitado

₹12500

Not paying my withdrawal for one week now

Ok, so i opened an account with instant casino and deposited around 1500usd, played casino games and made sports betting. So far everything normal, when I made a withdrawal of 250usd on April 30th, the withdrawal kept being processed for 5 days now I am chatting to the team 3/4 times a day and sending emails every 3/4 hours and getting the same stupid automated reply:

"Hello,
Greetings from Instant Casino!
Thank you for reaching out. We can assure you that the team is working on the case and you will be notified as soon as there is any development on the matter.
Wishing you a great rest of your day and remain at your disposal.
Kind regards,
Stan
Instant Casino Support"

I tell them what are you working on that is taking 5 days!?! what is the case?

"you keep telling me the team is working on the case, i dont understand what the case is? What is there to work upon when it is just a simple withdrawal of 250usd, all casinos pay immediately and yet you keep sending me emails saying the team is working on it as if they are building a spacecraft!!! what an illogical response and such a bad customer service"

"you keep sending me comforting emails but nothing is happening and i have not received my money
what is it thats taking so long? clearly this casino has no cash to pay his customers? i have lost 2000usd, deposited them all and now when i want to withdraw 250usd youre not sending it to me and delaying so i play and lose? what a shame. unbelievable"

again stupid irrelevant reply today
"Hello,
Greetings from Instant Casino!
We completely understand your frustration, and we’re truly sorry for the delay—this is not the experience we aim to provide!
Your withdrawal is still in the queue and will be processed as soon as possible.
The relevant team is actively handling it, and while we can’t provide an exact timeframe just yet, please rest assured that your funds are secure and the request hasn’t been forgotten or ignored.
We know this delay has been disappointing, and we really appreciate your patience. You'll receive a notification via email as soon as the transaction is completed.
Please don’t hesitate to reach out if you have any questions in the meantime—we’re here to help.
We wish you a great rest of your day and remain at your disposal.
Kind regards,
Jane
Instant Casino Support"

now tell me how can you trust such a casino when they say instant withdrawals and it takes 5 days and 20 emails and no progress. clearly this casino is scam and taking clients' money. i shall change my review if they reply to my complaint and pay me my money. clearly, they will say send your case to complaints department and i have already copied the complaints department on all the emails

The casino states that the withdrawal are instantly or in some rare cases up to 24 hours

$250

Hello askgamblers. I write to you regarding a withdrawal i made over 24 hours which has still not been proccessed.

Before i made the withdrawal i verified my account with all the asked documents.

The withdrawal is 1600 euro.

The casino states that the withdrawal are instantly or in some rare cases up to 24 hours, so why is mine still not proccessed? I tried to contact livechat, but they just tell me to wait.

Hope you can help me solved this. Thanks you.

Greetings To All
I have deposited 140 euros on 10/03/2025 and my deposit wasn't credited to my casino balance and its paid by my bank , since 16 days I contact the live chat daily and always they answered that the support team department work on my deposit case , I received an email on 16/03/2025 that my deposit cancelled by the casino system and the funds will return to my bank account within 5 working days , after finished the 5 days I sent many emails for the support department and they answer 1 or 2 times on me ( that there is no updates , same answers of the live chat no updates and I will be notify via email ).
I had proved for the live chat and for the support the bank statement of the deposit transaction and 3 times a full bank statement since 10/03/2025 three times until the date 25/03/2025 it was the last time that i didn't received the return of my deposit amount .
Please I ask from your side to help me to return back my pending deposit funds .

€1600

Pending deposit

€140

Estatísticas de Reclamações

Resolvido 13

Valor médio $ 934

Duração média da reclamação 0 horas

Resposta média 0 horas

Avalie este cassino

Compartilhe suas opiniões com outros jogadores. Seja o primeiro a avaliar este bônus!

Avaliação do jogador

5.6/10 ● 21 revisões

Principais avaliações de nossos jogadores

Fairgambling97

há 1 mês

1/10

I’ve been trying to resolve a blocked Instant Casino account for more than three months.
My account was closed right after I asked for GDPR data access, and since then:

• all emails ignored
• no reply to formal complaints
• live chat keeps repeating “send us an email”
• no explanation and no way to speak to anyone responsible

It’s unbelievable that a casino can take deposits instantly, but completely disappears when a player needs support.

If anyone is considering depositing here, think twice.
Once something goes wrong, you might be completely abandoned like I was.

I am continuing to escalate this through every channel available until someone finally responds.

Zagadi

há 7 meses

8/10

I liked the games, and they have good providers. It’s easy to log in with just phone number. I also liked the support, first you talk to a robot but later on if you don’t get your help you need they put an assistant to help.

The withdrawals are maybe not instant but I got my withdrawals approved after sending bankstatement. So the withdrawal took like 24 hours which is okay for me.

Hanine

há 10 meses

1/10

Says the withdrawals are instant but held mine for day. When I complained, they just closed my account. I have 1300 in my account. That’s 1300 Canadian dollars.
I’m urging everyone to stay away from this casino. I will talk to my bank to charge back the transactions as they stole my money and closed my account without any explanation or reason.

MK3K

há 11 meses

1/10

This is the worst casino I have ever visited in terms of support and withdrawal requests.

It is by no means instant and they will do everything in their power to avoid paying out.

This is actually my first time writing a bad review for a casino and it will be the first time I actively will report it to Curacao Gaming Board.

If you ever think about gambling, choose any other casino that is not a part of SIMBA V.V.

All the positive reviews are paid bots, by the way.

Maria1973

1/10

InstantCasino has a few positives, like fast signup and a well-optimized website that loads quickly. The user experience is smooth… but unfortunately, that’s where the good things end.

InstantCasino advertises everywhere that withdrawals are instant, but that's a complete lie. When playing with cryptocurrency, fast withdrawals are a must, and this casino fails miserably. My withdrawal has been pending for over 48 hours, and I still haven't received anything. There’s no real live support, just a chatbot repeating pre-configured answers. This site should be called SlowWithdrawCasino.com instead of InstantCasino. False advertising and a terrible experience!

Envoitaikina

1/10

Two of my withdrawals got processed just fine. Then I closed my account while I had some money on my account, because the experience was horrible. To get my money, they are demanding me to provide a bank statement that has IBAN, full name and full address. Bank statements don't have addresses in 2024, atleast in my country. Only way I can get such a document is by paying my bank to send me one by mail and that costs money, it's not free. And the document needs to be a PDF-file so a picture of the bank statement is not enough for them. It's been over a month now and they will not send me my money. I'm not going to pay my bank to send a bank statement with an address AND then buy a scanner so I can transfer it to a PDF-file. I have proven my bank account and address earlier, separately. Can't recommend this casino to anyone.

Taytay6510

1/10

nothing as of right now. I thought the games seemed fair, but I'm so disappointed. I don't recommend depositing here, unless of course you're willing to hand them your hard-earned money with no compensation if you win.

I have now been waiting for almost 48 hours, have reached out to chat support, and both the complaints and support emails, without even so much as a response from either of the emails. I got a generic one sentence answer from their "support" saying that withdrawals can take up to 24 hours, so i wait. it has now been approaching 48, and my withdrawal has not even been processed, nor have any of my 4 emails been responded to. Customer service literally closed the chat on me, when I asked questions. After i waited through almost 35 people in their que. Im starting to think i'm being scammed. This is so disappointing! The chat support seems to be all automated responses, despite the fact that they make you wait 40 minutes to even reach an "agent." I have never in my gambling history been treated so poorly, by any casino. They don't even have the courtesy to send an automated response. Falls upon deaf ears.

Gusw

1/10

The variety of games and the platform is very friendly, however, the withdrawals are not instant as they say. They have good providers and several live casino games. They don't have good customer service.

I made several deposits, but a deposit of 1505 USDt was not credited to me, I have been sending emails for days, without any response. They just kept my deposit. I passed them the txid and deposited it in the wallet that the casino provided, even so, they did not credit me with my money. There are better options. Be careful with depositing money here

rodiyonrichanr

10/10

The game selection at Instant Casino is extensive, with something for every type of player. The interface is clean and easy to navigate, making the overall gaming experience enjoyable. The live casino options are particularly impressive.

While the casino is strong in many areas, the withdrawal process is slower than expected. Additionally, customer support is not available 24/7, which may cause delays in resolving issues. More payment methods would enhance the platform.

mariangeldiaz682